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Sam Waddell
675 Reviews
I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.
Read moreDealership Experience
6 yrs, 1 mo
675 Reviews
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675 Reviews of Sam Waddell
July 29, 2021
Sam Waddell was a great service person.Only had oil Sam Waddell was a great service person. Only had oil change and an software update on the CVT. Close by home makes this a good place for quick servi Sam Waddell was a great service person. Only had oil change and an software update on the CVT. Close by home makes this a good place for quick service issues. More
by olrienteer4fun
Verified Customer
July 29, 2021
Awesome service! Joe in service department was very friendly and explained what and why I should have certain service done. Sam helped get us scheduled. friendly and explained what and why I should have certain service done. Sam helped get us scheduled. More
by suej852
Other Employees Tagged: Joe Valente
July 28, 2021
This time the service was very good and they finished working on my car quickly. Sam was very informative and kept me updated all through the time my car was in service. working on my car quickly. Sam was very informative and kept me updated all through the time my car was in service. More
by hollann31
July 24, 2021
Very costly and recommended additional service that is often unneeded. Time estimates are rarely met. Everyone is friendly, I just struggle with the extra costs and time. often unneeded. Time estimates are rarely met. Everyone is friendly, I just struggle with the extra costs and time. More
by moldenht
July 21, 2021
My agent was great. He answered all the questions I had, he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. he was very polite and helpful. After my car was serviced he went over everything and possible things needed in the future. More
by Cbgriffincb
Other Employees Tagged: Melissa Wilson, Todd Rohrssen, Courtney Graves, Trevor Griffiths, Joe Valente, Rodney Porter , Marc Bardi, Gina Ruiz, Ritchie Sutton
July 20, 2021
Overall not amazing communication. It's left a lot on the customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in customer to ask clarifying questions, next steps etc. More than once I was promised things that I was told would be 'no problem' only for them to in fact be a problem when the time came to come through on it. It's also telling overhearing some other conversations between service staff and customers, on more than one occasion it seems like the service staff was being deliberately obtuse to 'get back' at another department that had pointed the customer to the service desk for a solution. In the end though that just leaves an unhappy customer. Overall they're probably no different from any other dealership's service department but let's be honest, that's not a high bar. More
by jwc123
Other Employees Tagged: Todd Rohrssen, Rodney Porter
July 19, 2021
Sam was my tech support person. His service and knowledge of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly of the process and of my vehicle made me feel that I was in the right place with people that cared about me and my vehicle. Service was done expertly, on time, and below estimate. More
by borghgraef
July 09, 2021
Sam greeted me & set me up to wait for my vehicle. It was done in an hour and a half, but they found some other maintenance issues to take care of. I agreed to have them taken care of and he explained it to done in an hour and a half, but they found some other maintenance issues to take care of. I agreed to have them taken care of and he explained it to me at the counter. I was shuttled to the shopping center for a few hours. More
by karenbrellenthin
July 05, 2021
Good. Fast. On time. Completed work before estimated time. Thanks time. Thanks More
by edmanjo
Other Employees Tagged: Todd Rohrssen, Joe Valente, Rodney Porter , Marc Bardi, Gina Ruiz
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