Samantha Hanlein
Samantha Hanlein at Salerno Duane Ford

Samantha Hanlein | Page 6

Service Advisor

Salerno Duane Ford

245 Broad St
Summit, NJ 07901

Contact Me
4.9
66 Reviews
4.9

66 Reviews

Write a Review

66 Reviews of Samantha Hanlein

December 20, 2023

Dealership Rating
Employee Rating

I will highly recommend for service they solved and quickly done the job thanks everyone More

by MAHMOOD2T46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 16, 2023

Dealership Rating
Employee Rating

Great service at Salerno Duane. The valet parked my car when I dropped it off and it was ready on time when I picked it up. Carrie was wonderful…very pleasant. More

by billbeyer3548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome! Very happy to hear you enjoyed your experience. We look forward to working with you again in the future. Happy Holidays!

December 01, 2023

Dealership Rating
Employee Rating

The Service Department is simply first rate. Generous, friendly, smart, and helpful - a true pleasure to work with. More

by DSABRAHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 18, 2023

Salerno Duane Ford responded

Awesome!! Thanks for sharing your experience! Glad to hear we were able to make it such a good one for you.

November 02, 2023

Dealership Rating
Employee Rating

Heather was very helpful and professional. She explained all options to me in regard to my Ford Edge transmission replacement. All call were returned promptly. More

by sralot73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2023

Salerno Duane Ford responded

Happy to help! Thank you for your 5 star review!

October 03, 2023

Dealership Rating
Employee Rating

Always great service when I bring our vehicles there. Friendly, fast, and thorough Would definitely recommend to others More

by KATE.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2023

Salerno Duane Ford responded

Appreciate that awesome feedback!! :)

September 29, 2023

Dealership Rating
Employee Rating

Informative and quick service. The team did a great job in taking care of me and my vehicle More

by WVILLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2023

Salerno Duane Ford responded

Your feedback means the world to us! Thank you so much for sharing your experience!

August 21, 2023

Dealership Rating
Employee Rating

Very friendly and accomodating. Informed me abount the situation of my car while I was waiting More

by delianaguit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Salerno Duane Ford responded

Appreciate you taking the time to review us and share your experience!

June 12, 2023

Dealership Rating
Employee Rating

Customer service representatives were extremely helpful. They went above and beyond and helped resolve an issue with my extended warranty. More

by Patrickxedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 15, 2023

Dealership Rating
Employee Rating

The people that I have dealt with at the Ford Service department are always professional and courteous. They are always helpful and answer all of my questions. More

by N H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Nicastro

May 22, 2023

Salerno Duane Ford responded

Thank you so much for your 5 star review! We appreciate all of your wonderful feedback!

May 10, 2023

Dealership Rating
Employee Rating

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2023

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

...
6

Dealership Inventory (126 Vehicles)

new 2026 Ford Bronco car, priced at $57,218
2026 Ford Bronco
new
Desert Sand exterior
Automatic
Four-wheel Drive
used 2022 Ford Bronco Sport car, priced at $26,538
2022 Ford Bronco Sport
used
Oxford White exterior
Automatic
Four-wheel Drive
used 2025 Ford Bronco car, priced at $52,155
2025 Ford Bronco
used
AZURE GRAY exterior
Automatic
Four-wheel Drive
new 2024 Ford Escape PHEV car, priced at $40,708
2024 Ford Escape PHEV
new
Star White Metallic Tri-Coat exterior
Automatic
Front-wheel Drive
new 2026 Ford Bronco car
2026 Ford Bronco
new
Avalanche Gray exterior
Manual
Four-wheel Drive
new 2026 Ford Bronco Sport car, priced at $36,958
2026 Ford Bronco Sport
new
Oxford White exterior
Automatic
Four-wheel Drive