Samantha Masuguchi | Page 45

Very Positive Experience Samantha provided excellent customer service. From communicating the schedule for variety of service items to be performed to tracking down and connec Samantha provided excellent customer service. From communicating the schedule for variety of service items to be performed to tracking down and connecting with our 3rd party warranty she made what could have been a very painful experience a very pleasant one! More

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Exceptional Service I have an exceptional service agent in Samantha Masuguchi. All my needs were met from a customer service standpoint. Samantha put me the customer fi I have an exceptional service agent in Samantha Masuguchi. All my needs were met from a customer service standpoint. Samantha put me the customer first and it was a good feeling to have knowing I was pressed for time that day. Communication was great, follow-up was amazing as I missed two phone calls and she continued to call to insure I received her message. I've been going to this dealership for about three years now and I am committed to using them has my service provider. I loved the team work they provide the consumer as well. Thank you Samantha and the Gosh Ford Temecula team for making my experience a pleasant one. Derrick Johnson Sales Center Manger SCP Distributors Murrieta #120 More

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Always appreciated All I can say is that I appreciate every time I bring my vehicle in for service. Samantha is an outstanding service writer anytime I have an issue wi All I can say is that I appreciate every time I bring my vehicle in for service. Samantha is an outstanding service writer anytime I have an issue with my vehicle she is quick to come up with a solution she is always willing to help me get it done in a timely fashion, since it is a company vehicle and I have a little time to get it serviced. She is very knowledgeable, kind, friendly, and I will continue to come here because of this great service she provides. To me customer service is number one, and Samantha provides that without question. More

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Gosch Ford Temecula This dealership is outstanding! My wife and I purchased two new vehicles on the same day and the whole process was seamless from start to finish. Th This dealership is outstanding! My wife and I purchased two new vehicles on the same day and the whole process was seamless from start to finish. The sales associates were super friendly and very knowledgeable, they were personable, relatable and best of all they were not pushy at all. We had a couple of very minor issues that required returning our vehicles for service, but the service staff were super friendly and very efficient. I would wholeheartedly recommend this dealership to anyone, especially to family and friends. More

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Amazing service Samantha Masuguchi was the service manager that I dealt with. She was polite and on top of things. All with a smile on her face. Very pleasant to work Samantha Masuguchi was the service manager that I dealt with. She was polite and on top of things. All with a smile on her face. Very pleasant to work with and nowadays I appreciate that. More

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Samantha Masuguchi is amazing! Every time I service my vehicle at Gosch Ford in Temecula, Samantha Masuguchi greets me with a smile and she's ready to work! I can always rely on her Every time I service my vehicle at Gosch Ford in Temecula, Samantha Masuguchi greets me with a smile and she's ready to work! I can always rely on her to keep me informed throughout the repair process which I really appreciate. I can tell that Samantha really cares for her customers because she is always willing to go the extra mile in order to make sure we're 100% satisfied! She makes my visit to Gosch a one stop shop! Keep up the phenomenal work Samantha! See you soon! More

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Absolutely amazing staff and zero hassles! I came in to the dealership for repair and wow! The staff was super helpful and nice! I would absolutely recommend this particular location to my frie I came in to the dealership for repair and wow! The staff was super helpful and nice! I would absolutely recommend this particular location to my friends and to specifically seek out a staff member named Samantha. Unbelievable help from her. More

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Shout out to Sam I want to give a special shout out to Sam. Anytime I've called for service, I ask for her specifically because she's such an amazing person to work wi I want to give a special shout out to Sam. Anytime I've called for service, I ask for her specifically because she's such an amazing person to work with. She's always kind, patient, takes the time to explain everything clearly, super friendly and warm, and just makes the whole process easier. 10 star rating if I could give her one. More

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Excellent service Really great local dealership with excellent customer service. Samantha was extremely knowledgeable about the questions asked to her and took care of Really great local dealership with excellent customer service. Samantha was extremely knowledgeable about the questions asked to her and took care of us in a timely manner. More

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Samantha is great Samantha was great, my vehicle broke down late in the afternoon and samantha got me answers on my vehicle same day and repaired the following morning. Samantha was great, my vehicle broke down late in the afternoon and samantha got me answers on my vehicle same day and repaired the following morning. She was awesome! I have closer dealerships to where I live but get better service at gosch with samantha. Thank you! More

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