Sami Karaki | Page 38

Brand new car with a 0 credit score We have always paid cash and never had credit cards so we had zero credit. Walked out with a brand new 2018 Acadia and a great deal!! Joe Haute was ve We have always paid cash and never had credit cards so we had zero credit. Walked out with a brand new 2018 Acadia and a great deal!! Joe Haute was very knowledgeable and accommodating, showing us around the dealership. Sami was instrumental in getting us a price we could agree on. Jasmine worked tirelessly to get us the best rate possible and offered us advice. We are extremely happy with our new car!! More

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My experience was excellent! I have been visiting this dealer for the past 6 months. I have tried to work out a deal on a 2017 Yukon Denali and had no luck. I waited until they ha I have been visiting this dealer for the past 6 months. I have tried to work out a deal on a 2017 Yukon Denali and had no luck. I waited until they had the 0% APR for 72 months on the 2018 Yukon Denali. I decided to stop by one day and I asked Jasmine Kennedy a few questions about a vehicle I was interested in. She then introduced me to Sami Karaki and he introduced me to John Harrison to help me throughout the process. My husband and I purchased a new 2018 Yukon Denail and could not be happier with this purchase. With the help of John Harrison, the help of his manager Sami Karaki, and the help of Jasmine Kennedy from finance, this all would not have been possible without these three incredible people. I highly recommend them and their service. Their teamwork was outstanding and they really do work hard to satisfy a customer's needs. If I can give them more than 5 stars, I will. Thanks to Jim Ellis and their wonderful staff and service. Best Regards, Anwar and Mohammed Khader. More

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Friendly and amazing experience! Beyond friendly and amazing experience! Sami, John, Dee, and Jason were all SO helpful and made things super easy. I would highly recommend this deale Beyond friendly and amazing experience! Sami, John, Dee, and Jason were all SO helpful and made things super easy. I would highly recommend this dealership! More

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Sami makes things happen as always!!!!!! This is my second vechile I’ve purchased from Sami. He made buying both trucks enjoyable and a breeze. Trade in value was great Sami will make it ha This is my second vechile I’ve purchased from Sami. He made buying both trucks enjoyable and a breeze. Trade in value was great Sami will make it happen all you have to do his let him make the magic happen!!!! More

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Great Experience Went into dealership looking for my first real truck and honestly with my guard up for the typical games. I’d looked around and knew what I wanted and Went into dealership looking for my first real truck and honestly with my guard up for the typical games. I’d looked around and knew what I wanted and wanted to size up the SLT vs Denali. I was pleasantly surprised in working Sam and Jason and quickly concluded they both were differentiators for my car buying experience at Jim Ellis Buick GMC Mall of GA being enjoyable. They were direct, friendly, reasonable and knowledgeable about the trucks as well as financial options available. There were no games, they didn’t waste my time and I left with a 1500 Denali and love it. More

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Wonderful car buying experience After purchasing two vehicles at Jim Ellis through Sam Karaki, I recently returned to purchase the third vehicle. I believe the dealership and sales s After purchasing two vehicles at Jim Ellis through Sam Karaki, I recently returned to purchase the third vehicle. I believe the dealership and sales staff seek to have customers for life; therefore, they expend a great deal of energy making sure you are satisfied with your decision. I really appreciate the no pressure sales approach. Sami listens to you and then looks to meet your needs. I was pleased with the excellent trade in value given to my car by Sami and Jason Dowdy. The entire process is very relaxed and streamlined. We also appreciated Dee Hong as the financial aspects were taken care of. After purchasing the vehicle the people I have mentioned continue to provide assistance as the need arises. I highly recommend this dealership and the above mentioned employees. I will be there for my next car when the need arises. More

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No ownership from managers and nightmare experience Only helpful person was Sami. No one greeted or wanted to help. Jim Ellis promise is just a board we didn't experience it. Rebecca and Ron have issues Only helpful person was Sami. No one greeted or wanted to help. Jim Ellis promise is just a board we didn't experience it. Rebecca and Ron have issues with ownership of a problem. Ron didn't want to help us resolve a simple issue. Truck was 1st given unclean with less air in tires. Only bought truck because of Sami. Worst experience ever. Jim Ellis took the joy of buying a new truck out. I saved a lot for this moment and I didn't get to enjoy it with the lack of ownership from this dealership. I wasted a lot of my time to resolve a simple after service issue when the dealership didn't want to help. All they want is your money and once they have that service department doesn't help. None of the sales managers helped or took ownership as well. Driving for me is a privilege due to my medical condition. All that I got was stress and no help. Will buy from Sami again not never from Jim Ellis. Worst dealership experience ever. 4 sales people didn't want to help only Sami did even though he was with a client. Seems like he's the only one working there and everyone else is just there to collect a check. More

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Exemplary customer service! We gave the Jim Ellis GMC staff, particularly salesman Sami Karaki the highest rating because of the excellent experience we had purchasing my boyfrie We gave the Jim Ellis GMC staff, particularly salesman Sami Karaki the highest rating because of the excellent experience we had purchasing my boyfriend's Chevy Malibu. Sami took the time to ride with Jonathan on a test drive to pick myself up and take the car to my father's house who is a mechanic so he could make sure Jonathan was getting a high quality car. Sami worked with his staff to get him the lowest monthly payment possible among other requests. He made himself completely available and was incredibly understanding when we had to work through some insurance issues and return the next day to pick up the car. Sami is incredibly knowledgeable on all things car related and truly exemplifies superior customer service. Additionally, the sales manager Joe was extremely friendly and made sure we had everything we needed. Dee was also fantastic and very patient through the finanacing process as Jonathan was making calls to secure insurance. When I need a car next I will definitely be coming back to Jim Ellis GMC. 5 stars all the way for this dealership & Sami Karaki! More

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Sami was GREAT! Best car buying experience I've ever had! His personality makes it fun and the process went by very quickly!!! I would highly reccomend Sami! Best car buying experience I've ever had! His personality makes it fun and the process went by very quickly!!! I would highly reccomend Sami! More

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Great Experience with Sami and Dee - New Car Purchase Sami was so helpful and awesome to work with. I would highly recommend him to anyone who is going in to purchase a vehicle. He listens to what you wan Sami was so helpful and awesome to work with. I would highly recommend him to anyone who is going in to purchase a vehicle. He listens to what you want and also goes above and beyond to make sure you are getting the best deal. This was definitely the best experience I've had at a dealership! Dee was also so great in the finance department. He made sure to get me to a comfortable place for payments. Sami and Dee make a great team! More

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