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Samuel Kim
Samuel Kim at Mercedes-Benz of Portland
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Samuel Kim

Sales Consultant

Mercedes-Benz of Portland

1605 SW Naito Pkwy
Portland, OR 97201

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4.3
93 Reviews
4.3

93 Reviews

Write a Review

93 Reviews of Samuel Kim

February 29, 2024

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Employee Rating

Easy customer service experience with Mark & a convenient location. Usually able to provide a loaner car & or a Lyft to your destination. More

by J proctor
Recommend Dealer
Yes

Other Employees Tagged: Mark Tower, Rod Soprito

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Mar 04, 2024

Mercedes-Benz of Portland responded

We're glad to know you had a smooth experience with Mark here at Mercedes-Benz of Portland. Providing loaner cars and convenient transportation options is part of our commitment to excellent service! Thank you for the review.

December 06, 2023

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Employee Rating

Mark Tower is always willing to make sure my very concerns are taken care of. Providing the best service possible. More

by JoeA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dale Acelar, Mylee Burns, Nate Johnson-Grumm, Brian Szabo, Mark Tower, Ryan Power

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Dec 07, 2023

Mercedes-Benz of Portland responded

Joe, it's great to know that Mark is always there for you during each of your visits here at Mercedes-Benz of Portland. Thank you for the review, we look forward to working with you again.

November 16, 2023

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From start to finish they made my car buying experience so simple and fast. Thank you so much. More

by BBERNADT
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nickolas Kalantari, Jennifer Joseph

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Nov 17, 2023

Mercedes-Benz of Portland responded

Making your car buying experience smooth from beginning to end was the least our team could do to thank you for choosing to work with us here at Mercedes-Benz of Portland! We appreciate your business and kind words, and we hope to serve you again in the future.

November 12, 2023

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Mercedes Benz standard, great showroom and nice people, efficiently working style. Great test driving experience More

by LALA_921
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Joseph , Duncan Ostrander

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Nov 13, 2023

Mercedes-Benz of Portland responded

Hello, we are pleased to know you had a great test driving experience and enjoyed our showroom here at Mercedes-Benz of Portland. Thank you for the positive feedback!

October 25, 2023

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Sales process was excellent. Samuel was very accommodating. Back office was not good, very inefficient. More

by BOBBIELIBOWSER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Joseph

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Oct 26, 2023

Mercedes-Benz of Portland responded

Bobbie, we're glad to know Samuel provided excellent service during your sales process at Mercedes-Benz of Portland. We appreciate the feedback about our back office and will work on improving that aspect. Thanks for sharing!

October 14, 2023

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Bad customer service left message several time never get a callback talk to person they say somebody called you back still waiting for all More

by Singh
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Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Mylee Burns, Nickolas Kalantari, Andrew Fox

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Oct 16, 2023

Mercedes-Benz of Portland responded

Singh, I'm sorry to learn about your experience. It's not the level of service we aim to provide and it sounds like we've fallen short in this instance. Your feedback is important and I'd appreciate the opportunity to discuss this further with you directly if you're willing. Thank you, Duncan Ostrander - Sales Manager - 503-525-6241

October 06, 2023

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Good price and good service . Very welcome customer from the Manager and the seller when I got there More

by SAIGON4K
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mekonnen Wossene

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Oct 08, 2023

Mercedes-Benz of Portland responded

Thank you again for choosing to work with our team here at Mercedes-Benz of Portland. We are more than happy to have been welcoming upon your arrival, and to have provided great service throughout your visit. Until next time, drive safe!

October 02, 2023

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worst experience in a car dealership ever. The staff was very rude and hostile. Somehow they made me feel guilty even when I was offering $100k+ to buy a vehicle from them. More

by Austin Ebram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Duncan Ostrander

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Oct 11, 2023

Mercedes-Benz of Portland responded

Austin, I'm sorry to read about your experience. It's important for us that all our customers feel valued and respected when they interact with our team. This clearly wasn't the case here and I would like to extend my apologies. When possible the opportunity to discuss this further would be greatly appreciated. If you're willing - please reach out at your convenience. Thank you, Duncan Ostrander - Sales Manager - 503-525-6241

October 01, 2023

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My dealings were brief. They had and given me a deal I happily negotiated. Thank you. More

by 1DN
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns , Duncan Ostrander

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Oct 02, 2023

Mercedes-Benz of Portland responded

We are happy to have offered you a quick and fair buying experience! Thank you again for choosing to work with our team here at Mercedes-Benz of Portland. Looking ahead, we hope to get the opportunity to serve you again in the future.

August 31, 2023

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They were so very professional I loved the service there. It was fast and convenient More

by AVALONPEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mylee Burns

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Aug 31, 2023

Mercedes-Benz of Portland responded

We loved getting the opportunity to work with you as well! Thank you for taking the time to share these kind words for our team member, Samuel. We will be sure to share your feedback, and hope to get the opportunity to serve you again down the road.

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