Samuel Kim

Hello Cecilia, thanks for following up with me regarding the latest MB annual service done on my vehicle. I would like to mention couple comments: Comparing the service received from MB Portland to my prev the latest MB annual service done on my vehicle. I would like to mention couple comments: Comparing the service received from MB Portland to my previous car Toyota Camry, Toyota dealer appears to be much better in many ways: 1- The receipt which states all services done on my vehicle is all acronyms and there was no explanation of that, it had me thinking what was changed or quantity of engine oil was replaced. I would like an easy to read/understand summary of the services done to the vehicle. 2- Time duration of the service. I dropped my car sharply at 7am thinking it'll take 2-3 hours of service but it ended up taking around 5hrs. More precise info for the customer is needed. 3- Complimentary after service car wash. When I picked the car after you guys called me, dirt was still visible on body 'thanks for helping me cleaning that' also the interior of the car was not done. Better service is needed as I pay close attention to the level of cleanness both inside and outside. I appreciate all what MB of Portland done and doing nonetheless my expectations were much higher from a reputed MB name and I'm disappointed as I truly experienced much better CS from Toyota Dealer. Thank you More

by 5032288351MB Verified Customer Verified Customer

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He was very kind and friendly explain everything I am happy to buy this car with Samuel Kim recomended happy to buy this car with Samuel Kim recomended More

by SONGNARAHO Verified Customer Verified Customer

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Excellent communication and transparency. They were all very professional, nice and helpful. Would definitely recommend Mercedes Benz of Portland and the team I worked with. They were all very professional, nice and helpful. Would definitely recommend Mercedes Benz of Portland and the team I worked with. More

by ILiketoLeaseCars Verified Customer Verified Customer

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Buying a car from out of state dealer is a daunting task but team at Mercedes Benz of Portland makes it easier. Throughout the purchase process, I felt that whole team is dedicated to ensure all my question but team at Mercedes Benz of Portland makes it easier. Throughout the purchase process, I felt that whole team is dedicated to ensure all my questions are answered and my experience is as classy as Mercedes. Thank you Ryan, Sam, Duncan and Mylee. More

by shemdani Verified Customer Verified Customer

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Clean and well organized, good teamwork. Good customer service on the phone flexible and professionals and the location was easy to get to. Good customer service on the phone flexible and professionals and the location was easy to get to. More

by WERICKSON99508 Verified Customer Verified Customer

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Overall is good except your parking space is limited. We drove in and out few times to get the spot. Not only samuel kim, Edwar should get those 5 stars too. He was one of salesmans on that day. Thanks We drove in and out few times to get the spot. Not only samuel kim, Edwar should get those 5 stars too. He was one of salesmans on that day. Thanks More

by SUPATTRAKULPANAPAT Verified Customer Verified Customer

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A great team of people that will work together to make sure you are happy period I will come back sure you are happy period I will come back More

by AIKOTABCAL Verified Customer Verified Customer

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I bought a BZ certified car and found a problem on the very same day of buying. I sent the car back to the dealership for diagnose three days later and left myself without any loaner's car for the next fo very same day of buying. I sent the car back to the dealership for diagnose three days later and left myself without any loaner's car for the next four days. I had to take the car back after the fourth day because the other car in my household Was not available neither. They didn't find out the cause of the problem and said over the phone that they would schedule another time for check with a loaner's car when I picked the car up. The truth is nobody ever cared to book me another appointment when I picked up. I had to do it myself later over the phone. Putting all those aside, it shouldn't even happen at the first place because it is a certified car! It should have been checked and fixed before I bought it. More

by ARIEL.ZHOUJING Verified Customer Verified Customer

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when I gone the company they have good accepted me and fix my car problem thank you so much fix my car problem thank you so much More

by ABIYHAILU4078 Verified Customer Verified Customer

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Dealer trying to sell services unrequited. Wash fluid reservoir to be flushed and refilled, lube door seals useless tasks that they can charge the customer and not do anything. If you can serv Wash fluid reservoir to be flushed and refilled, lube door seals useless tasks that they can charge the customer and not do anything. If you can service your vehicle somewhere else please stay away from the scamming service department at Mercedes dealership in Portland More

by ALEX@ATSERVICES Verified Customer Verified Customer

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