Samuel Lafoca | Page 6

Service representative was amazing. Sam is very professional and respectful. It was a great experience.Iwould give him a 10. car wash was very poor. Mechanic left grease on door. professional and respectful. It was a great experience.Iwould give him a 10. car wash was very poor. Mechanic left grease on door. More

by Bob Ski Verified Customer Verified Customer

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Outstanding customer service from my service advisor Sam Lafoca. Always go above and beyond his scope of duties. Not only that he knows what my vehicle requirements to maintain in top condition but also he Lafoca. Always go above and beyond his scope of duties. Not only that he knows what my vehicle requirements to maintain in top condition but also he is very understanding of the customer needs. I always give him the highest score because he is vey well deserving and one of the reason I keep returning to this dealership for my vehicles needs. More

by GLLANES143 Verified Customer Verified Customer

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The Service Department Rocks! Between Sams warm greeting and Ron having the loaner car warmed and ready, I’m satisfied and will continue to tell anyone who’s looking for a Mercedes to come visit Mercedes-Be and Ron having the loaner car warmed and ready, I’m satisfied and will continue to tell anyone who’s looking for a Mercedes to come visit Mercedes-Benz of Temecula!!! More

by BMARSH1 Verified Customer Verified Customer

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over and above insurance claims handling Sam Lafoca handled my State Farm Insurance claim for the windshield on my S 550 extremely professionally. He also obtained the additional Parts & labo Sam Lafoca handled my State Farm Insurance claim for the windshield on my S 550 extremely professionally. He also obtained the additional Parts & labor for the Dealership so I didn't have to pay extra. More

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Welcome to the Family This was only a positive experience. Everyone was helpful, professional, knowledgeable and friendly. The process of purchasing a beautiful care was This was only a positive experience. Everyone was helpful, professional, knowledgeable and friendly. The process of purchasing a beautiful care was easy. Lee K. is excellent to work with and I highly recommend him for his salesmanship. More

by annmla17 Verified Customer Verified Customer

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It was exceptional As always with MB, It is like checking into a 5 star hotel or arriving at a Michelin star restaurant. All of my expectations were met or exceeded. 👍 As always with MB, It is like checking into a 5 star hotel or arriving at a Michelin star restaurant. All of my expectations were met or exceeded. 👍 More

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Sam is an awesome advisor. I will continue to service my car there because of him! He provides exceptional customer service and follow up! Happy with my experience! car there because of him! He provides exceptional customer service and follow up! Happy with my experience! More

by MINATAPIA26 Verified Customer Verified Customer

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Sam, was absolutely helpful! He went above and beyond making sure all the questions and concerns I had were answered. I appreciate his quick and decisive problem solving skills, where it saved me from c making sure all the questions and concerns I had were answered. I appreciate his quick and decisive problem solving skills, where it saved me from coming back another time. I couldn’t ask for better service. Isabelle, at the cafe was very wonderful and attentive. She is very kind and personable. More

by DYIMdesign Verified Customer Verified Customer

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This was my first experience at Temecula, and I must say it was wonderful. Everyone was very pleasant, and my Service Advisor Sam. Was awesome. say it was wonderful. Everyone was very pleasant, and my Service Advisor Sam. Was awesome. More

by MJDORSEY1 Verified Customer Verified Customer

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Sam always goes above and beyond to make sure that your needs are always met. It is a nice feeling to have someone in your corner! needs are always met. It is a nice feeling to have someone in your corner! More

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