Sandi Negrau | Page 4

The salesman was very helpful and informed me of a lot of different features that was included with my truck. different features that was included with my truck. More

by SONS Verified Customer Verified Customer

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Purchased a new vehicle that I was informed by salesman was equipped with a safety feature. After purchase (same day) I realized it did NOT have the feature installed and contacted the dealership the next was equipped with a safety feature. After purchase (same day) I realized it did NOT have the feature installed and contacted the dealership the next day. Asked to speak with general manager but was only able to speak with sales associate. I communicated that, due to the circumstances (which also involved inaccurate information on VW's corporate website) wanted to exchange the vehicle for a different model. I received an unclear response from the sales associate and decided to visit the dealership in-person. I was initially told the deal would be "unwound" and I could shop for another new vehicle. Believing that the dealership was going to work with me, I selected another vehicle. After selection I was presented with new paperwork showing they were attempting to take the new vehicle back on "trade" (with a loss of several thousand dollars). After repeated back-and-forth with the sales associate and the sales manager I was able to walk the deal back. I realize unwinding vehicle sales is voluntary for the dealership, however after I was informed they would do this I should not have been bait-and-switched into a deal that did not honor what they had promised. This is unfortunate as I will be purchasing another VW in the coming weeks and would have taken my business back to Gurnee VW if things were handled in a responsible and ethical manner. More

by GurneeVW2022Purchase Verified Customer Verified Customer

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kind salesman, no pressure, helpful, great selection of cars, would recommend to friends and family cars, would recommend to friends and family More

by CATHERINE.SHERWOOD96 Verified Customer Verified Customer

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Very prompt and courteous assistance. Sandi was very personable and helpful in locating the car we wanted. Sandi was very personable and helpful in locating the car we wanted. More

by DONGAR12 Verified Customer Verified Customer

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Great place! Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. Don’t judge it off Bill in service. He is unfriendly and it’s unfortunate because everyone else is very helpful and great to work with. More

by User Verified Customer Verified Customer

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Very professional staff who took the time to help my family get the car we wanted at a fair price. family get the car we wanted at a fair price. More

by DONGAR12 Verified Customer Verified Customer

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Overall it’s a good dealer, usually don’t have any issues. But this time it took over 3 hours for an oil change! No communication on how it was going. After two hours I asked how much longer. I was t issues. But this time it took over 3 hours for an oil change! No communication on how it was going. After two hours I asked how much longer. I was told it was “almost done” and they’re” getting the paperwork”. It was over another hour. I get people are short staffed but I could have been told so I could go home! Plus the construction noise was INSANE!! More

by LITBIT1982 Verified Customer Verified Customer

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Great staff, helpfull, knowledgeable, inspiring, approachable, trying to do everything in their power to take care of the costumer approachable, trying to do everything in their power to take care of the costumer More

by MITKOGROZD Verified Customer Verified Customer

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Treated, fairly and was in and out in about 1-1/2 hours! Thank you Thank you More

by TONIBEAMS Verified Customer Verified Customer

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Service was excellent there was one very small problem that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of that I had. The tech accidently spilled fuel in the vehicle and didn't say anything. Called the dealer and the detailed my car for fee and got rid of the smell. I would recommend this dealer for sales and service. More

by pep33 Verified Customer Verified Customer

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