Sandra Saunders
Sandra Saunders at Nelson Mazda Norman

Sandra Saunders | Page 2

Service Advisor

Nelson Mazda Norman

819 N Interstate Dr
Norman, OK 73069

Contact Me
not yet
rated
48 Reviews

I started in the service business at a competing dealer years ago. Since my husband, Robert, was already working at Reynolds, I knew what a great place it was to work, so I applied when they eventually had an opening. That was in 2001 and I have loved it the whole time. We have such a good group of people to work with and our customers are like family to me. I try to learn everyone's name and make them feel at home when they pull onto the drive.

not yet
rated

48 Reviews

Write a Review

48 Reviews of Sandra Saunders

April 05, 2016

Dealership Rating
Employee Rating

Service I would recommend Reynolds Ford/ Mazda for service and car purchase. Friendly and timely when servicing my car. Only issue-the mechanic left greasy p More

by redmazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 11, 2016

Nelson Mazda Norman responded

We are sorry to hear about the greasy prints. Please feel free to point this out to us if this ever happens again and we will clean it up for you! Thank you for your recommendations and for your business, we appreciate you greatly. Best Wishes Mike Lang - GM

April 01, 2016

Dealership Rating
Employee Rating

So Far So Good Everyone was super nice n instead of sitin around all day, was given a rental to go have some breakfast I had quite a few things to have done to my 20 More

by Alan007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Sullins, Robert Saunders

Apr 04, 2016

Nelson Mazda Norman responded

Alan, thank you for taking the time to fill out this review. We are glad to hear you were able to get breakfast and errands done during your cars visit to our service department! We appreciate your business very much and we look forward to seeing you in the future. Best Wishes Mike Lang- GM

March 27, 2016

Dealership Rating
Employee Rating

Professional service Very nice and service didn't take too long. Only wish you had some outside benches for waiting customers. would recommend this dealership and service More

by Ricky birdwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2016

Nelson Mazda Norman responded

Rick, thank you for the great suggestion also thank you for taking the time to fill out this review. We are glad to hear you enjoyed your visit to our service department! Thank you for your business along with any referrals. Best Wishes - Mike Lang

October 26, 2015

Dealership Rating

Great service Prompt and timely maintenance service and comfortable waiting area. I was greeted immediately upon arrival, asked for my information and what service More

by Kat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2015

Nelson Mazda Norman responded

Kat, thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service that Sandra and our service team was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

October 20, 2015

Dealership Rating

15,000 mile tune up/oil change I made an apointment and arrived right on time. Sandra was ready for me and took the car within minutes. I spent my time mosying around the lot lookin More

by akover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 23, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

October 10, 2015

Dealership Rating

Fantastic service I've bought the last three Mazda's from Reynolds and have taken them all thru the service department over the last 8 years. Robert and Sandra have bee More

by cneugebauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 16, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and for your continued support. We appreciate the time you took to fill out this review. Your feedback is important to us. I'm glad that Robert and Sandra were able to meet and exceed your expectations. We appreciate you and your business and we look forward to servicing you in the near future. Mike Lang - General Manager

September 25, 2015

Dealership Rating

Great experience Had car towed to Reynolds. Found out my security system was "fried". Sandra helped me and kept me informed of everything they were doing and timefra More

by ChrisM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 30, 2015

Nelson Mazda Norman responded

Chris, thank you for taking the time to write this review and for sharing your experience. Your feedback is very important to us. We agree with you - Sandra is a huge asset to our team. She strives hard to provide our customers the level of service they expect and deserve. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang- General Manager

September 24, 2015

Dealership Rating

Great customer service I came to Reynolds for an oil change and tire rotation. I also had a rattling noise in the back. Turns out it was just a latch that needed to be lubed More

by my3westies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chad-service driver

Sep 30, 2015

Nelson Mazda Norman responded

We are so glad that you were pleased with the level of service we provided. We take serving you very seriously. I'm glad our service team was able to meet and exceed your expectations. We look forward to serving you and your family in the future. Thank you for your continued support and business! Best Wishes - Mike Lang GM

September 10, 2015

Dealership Rating

Prompt and fixed my Protege to last longer and did not run u They did not run up the charges.. Knew before started what doing and estimated charges. They came under estimate . No wasted time. Prompt and excell More

by billybiscuit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Cochran, Robert Saunders , Steve Adams

Sep 21, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

August 22, 2015

Dealership Rating

Definitely 5 stars Sandra Saunders in the service department is awesome! She made my appointment quickly and saw to it that it was completed at the time stated. Much ap More

by Brenda's Mazda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Saunders

Aug 26, 2015

Nelson Mazda Norman responded

We're so glad that you were pleased with the level of service Sandra and our team provided. Thank you for taking the time to fill out this review. We appreciate you and your continued support. We look forward to servicing you in the near future. Best Wishes - Mike Lang General Manager

2
...