Sandra Saunders
Sandra Saunders at Nelson Mazda Norman

Sandra Saunders | Page 4

Service Advisor

Nelson Mazda Norman

819 N Interstate Dr
Norman, OK 73069

Contact Me
not yet
rated
48 Reviews

I started in the service business at a competing dealer years ago. Since my husband, Robert, was already working at Reynolds, I knew what a great place it was to work, so I applied when they eventually had an opening. That was in 2001 and I have loved it the whole time. We have such a good group of people to work with and our customers are like family to me. I try to learn everyone's name and make them feel at home when they pull onto the drive.

not yet
rated

48 Reviews

Write a Review

48 Reviews of Sandra Saunders

June 08, 2015

Dealership Rating

very good service. Excellent customer service, Mrs. Saunders is a very personable lady. Mr. Sullins is task oriented and to the point. Overall both are excellent people More

by Mazda lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Sullins

Jun 09, 2015

Nelson Mazda Norman responded

Thank you for the kind words. I'm glad you were pleased with the level of service that we provided. We strive hard to deliver the level of service that you both expect and deserve. We look forward to serving you in the future. Best Wishes - Mike Lang GM

June 05, 2015

Dealership Rating

excellent service department everytime that I go to Reynolds Mazda I am treated with respect and my concerns are acknowledged. the team is exceptional! I would recommend this ser More

by Jc73170
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: David Sullins

Jun 08, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad we met and exceeded your expectations! We appreciate you and your business very much. We look forward to servicing you in the near future. Best Wishes - Mike Lang General Manager

May 14, 2015

Dealership Rating

Scheduled maintenance. Regular items completed timely and accurately..Additional problem was identified and repaired. As usual , all staff were very helpful and courteous. More

by mustang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and for taking the time to write this review. Your feedback is important to us. I'm glad that we were able to meet and exceed your expectations. We appreciate you and your continued support; we also appreciate the time you take driving to our dealership for service. We look forward to servicing you in the near future. Mike Lang - General Manager

May 12, 2015

Dealership Rating

Oil change with other needed services Everyone was very helpful. It was cold in the waiting area though. The cap in my new tire was left off but when I came back, Robert put one right on f More

by tuckdk42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Saunders

May 15, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much and we are glad we could help. If you are ever too cold, let us know! Mike Lang - General Manager

May 02, 2015

Dealership Rating

Mazda 3 purchase The staff went above and beyond staying late to assist me in my purchase highly recommended!! Thank you Reynolds Mazda Steve Adams and Sandra Sau More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Adams

May 06, 2015

Nelson Mazda Norman responded

Ryan, thank you for the kind words. I'm glad you were pleased with the level of service that Steve and Sandra provided. We strive hard to deliver the level of service that you both expect and deserve. We look forward to serving you in the future. Enjoy your new Mazda 3! Best Wishes - Mike Lang GM

April 14, 2015

Dealership Rating

Professional, friendly service The wait was short and comfortable. Service was fast and friendly. Can't come up with anything to complain about. Weather was lousy - can I blame t More

by NotThatAnonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2015

Nelson Mazda Norman responded

Sorry about the weather! Thank you for taking the time to fill out this review, and thank you for your business! We look forward to servicing you in the near future. Best Wishes - Mike Lang General Manager

April 14, 2015

Dealership Rating

Awesome! My experiences has always been wonderful. The service is awesome. The people are always very polite, friendly, & helpful. There always smiling and re More

by KHam2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Saunders

Apr 17, 2015

Nelson Mazda Norman responded

Thank you for taking the time to write this review. Your feedback is very important to us. We appreciate you and your business very much. Mike Lang - General Manager

April 08, 2015

Dealership Rating

Car service Everyone involved in the service of my car was very professional and respectful. The Waite time was not long, and seating area comfortable. I would re More

by Yrorc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2015

Nelson Mazda Norman responded

Thank you for taking the time to write this review and for sharing your experience. Your feedback is very important to us. We know your time is valuable. I'm glad you were pleased with the level and timing of service that our service team was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

April 05, 2015

Dealership Rating

Great experience Received a coupon for an excellently priced oil change. Made an appointment and the service department was friendly, courteous, and running on time. I More

by Amylou13
Price
Recommend Dealer
Yes
Apr 08, 2015

Nelson Mazda Norman responded

Thank you for sharing your experience and taking the time to write this review. Your feedback is very important to us. I'm glad you were pleased with the level of service our service department was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

April 04, 2015

Dealership Rating

Reynolds Mazda Norman Everyone at Reynolds is friendly and professional. They appear to be on schedule every time we go there. We love the inside garage check in location More

by Normanite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Saunders

Apr 08, 2015

Nelson Mazda Norman responded

Thank you for taking the time to write this review. Your feedback is very important to us. We know your time is valuable. I'm glad you were pleased with the level and timing of service that our service team was able to deliver. We appreciate you and your business very much and look forward to servicing you again in the near future. Mike Lang - General Manager

...
4