Santia Antrilli | Page 8

Very helpful when I have an issue. Easy to make appointment when needed. Thank tou Easy to make appointment when needed. Thank tou More

by agerlacki14 Verified Customer Verified Customer

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Excellent service by service department The entire staff was friendly and knowledgeable and right on time was friendly and knowledgeable and right on time More

by vanman Verified Customer Verified Customer

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Awesome service, from the time we purchased our Trailblazer, the Elkins experience remains awesome. Hopefully Santia will remain with Elkins because she too is awesome. Trailblazer, the Elkins experience remains awesome. Hopefully Santia will remain with Elkins because she too is awesome. More

by msrosy44 Verified Customer Verified Customer

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From the time I got there Santia was on top of it all! They even used my warranty to bring my total down to just about nothing. I will keep returning to Elkins! They even used my warranty to bring my total down to just about nothing. I will keep returning to Elkins! More

by amy.mandel Verified Customer Verified Customer

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Fast service, incredibly nice personnel. Every interaction I've had with Elkins has been positive. I highly recommend their dealership. Every interaction I've had with Elkins has been positive. I highly recommend their dealership. More

by Summerharvest Verified Customer Verified Customer

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15 years of great service. Always accommodating and always a good experience. It's the only dealer I take my 3 Chevrolets serviced at. Always accommodating and always a good experience. It's the only dealer I take my 3 Chevrolets serviced at. More

by Winter65 Verified Customer Verified Customer

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Elkins Chevrolet has been incredible at delivering top-notch service. I had a minor issue that required the involvement of GM Engineering, and my truck was kept at the dealer for several days. During top-notch service. I had a minor issue that required the involvement of GM Engineering, and my truck was kept at the dealer for several days. During this time, I received daily updates from Santia and was provided with a loaner. Some may think that's not all that incredible, but let me add that I didn't buy the vehicle there! I'm in the service business, and it's nice to find a company that recognizes communication is everything when dealing with a client. Needless to say, I'll be purchasing my future vehicles at this dealership solely due to their service department. More

by Bradryall Verified Customer Verified Customer

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Nice people. Acted on any issues I had, quickly. Santia and Dave very courteous and attentive to my concerns. Acted on any issues I had, quickly. Santia and Dave very courteous and attentive to my concerns. More

by Jwagner60 Verified Customer Verified Customer

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Elkins Chevy, is a clean, and friendly environment! I highly recommend coming here for your car needs! I highly recommend coming here for your car needs! More

by mandyjeep1 Verified Customer Verified Customer

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If I could give them no stars I would. Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of th Sales department was dismissive, rude, judgmental when buying my car. Then two months after I bought it, my 2025 car had a complete malfunction of the body control module. My car has now been in for service FIVE TIMES! The service department is completely dismissive and lacks any sort of quality customer service. Loaner cars are DIRTY with chewed off finger nails. I was made to bring loaner cars back because of mileage constraints (odometer can’t go over 2000 miles) because my car was there in service for 2 months!! And then the next car I got WAS OVER the mileage limit I was told was a requirement for their loaner cars. I got my car back after 2 months and the dealer didn’t even bother to give it a wash or anything. I spoke with Josh Elkins service manager and he told me to call him if I had any more issues with vehicle. I ran into an issue the next day! I called Josh and he was indifferent, he told me to call roadside assistance and that bringing me a loaner is not something they will do and his workers could come and pick me up so I didn’t have to ride with tow truck “but that’s not something they are going to want to do” were his exact words. I have never had worse customer service from a dealership EVER! My car is now in service for the FIFTH time and I was now told there are no loaner vehicles for me since they are all out to customers waiting on “extended parts” meaning that their whole fleet of loaners are with customers probably ALSO waiting MANY months for their cars to be repaired. I cannot warn you enough to STAY AWAY from this dealership. Take it from me if you care about how you are treated at a dealer or plan to take your car back for service at the dealer, go elsewhere. More

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