Scott Bartsch

Convenient appointment and a timely completion of service. The waiting area is comfortable and the bathrooms are clean. service. The waiting area is comfortable and the bathrooms are clean. More

by MATTYBP Verified Customer Verified Customer

Report | Print

(Update review) “I purchased my 2020 GMC Turbo Diesel expecting a dependable, high-performing truck. After experiencing issues with the transmission — including shuddering under load — I initially felt f expecting a dependable, high-performing truck. After experiencing issues with the transmission — including shuddering under load — I initially felt frustrated, especially after seeing similar concerns reported by other Duramax owners regarding valve body and torque converter performance. However, after working through the situation with GMC Delray’s service department, I can say they were willing to step in and work with me toward a resolution. While the repair was not fully covered under warranty and I did have some out-of-pocket costs, the team made an effort to address the issue and move the process forward. This was not a quick or perfect experience, but I do appreciate that the dealership ultimately took the time to evaluate the problem and help find a workable solution. If you’re dealing with a similar concern, it’s worth staying engaged with the service team and advocating for your case, as they are willing to work with you.” I purchased my 2020 GMC Turbo Diesel and expected a premium, reliable truck — instead I’ve gotten nothing but frustration, expense, and stonewalling from both GMC Delray’s service department and GM Customer Service. Owners across forums and Duramax community boards have been reporting 10-speed transmission valve body failures that lead to harsh shifting, torque converter shuddering, and even limp mode or lockup conditions. These issues aren’t rare anomalies — they’re well-documented complaints from GMC and Chevy owners with similar model years.  My truck began sputtering and shuddering under load, a classic symptom of torque converter and valve body problems that many others have also documented online. Despite my visits and clear diagnostic results showing failures directly tied to the transmission’s valve body and torque converter, GMC Delray refuses to classify the damage as a defect worthy of warranty coverage. They’ve told me the damage isn’t covered and wants me to pay for work that is clearly tied to a known failure trend. Other owners have experienced months at dealerships waiting on backordered valve body parts, or being offered only software updates that don’t fix the underlying failure.  To make matters worse, GM Customer Service has been dismissive, offering platitudes but no resolution, not standing behind their product, and forcing owners like me to fight for coverage that should be automatic under powertrain warranty. This has been an expensive, drawn-out nightmare. Based on my ordeal and the countless similar reports from real owners, I can no longer trust GMC or GM to honor their commitments. Avoid dealing with Delray’s “service” department unless you want endless excuses and zero accountability. (If you are experiencing the same concern I am there is a class action suit regarding the 10 speed transmission) Contact information at GM Service manager Ralph Nahmod Assistance service manager Dave Glickatein Master service consultant Casey Salman More

by ecumike07 Verified Customer Verified Customer

Report | Print

The service staff were friendly,knowledgeable and efficient in their handling of the job I will be back again. efficient in their handling of the job I will be back again. More

by Ljmozes Verified Customer Verified Customer

Report | Print

I can not Reiterate ENOUGH How Fantastic My experience From my initial convo with Steve to picking up my car that had been cleaned both inside and outside in addition to having the recall completed. INCRE From my initial convo with Steve to picking up my car that had been cleaned both inside and outside in addition to having the recall completed. INCREDIBLE CUSTOMER EXPERIENCE- I HAVE ALREADY SHARED THIS WITH MY FAMILY, NEIGHBORS, FRIENDS-THANK YOU DELRAY BUICK!!!! More

by CHELLYROSE Verified Customer Verified Customer

Report | Print

I recently bought a new truck from Delray GMC and wanted to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the service manager came out said they ordered the wrong one it would not fit. Accidents happen the two hours was kind of ridiculous but understood. Drop the vehicle off the second time to get the cover installed and when I come back to pick up and pay for the service the price has gone up $600.00, I ask to speak to the manager and he says let me see what I can do he says he can drop the price $200. I am not the type to argue or throw a fit, I pay the bill and leave. I have a written quote from the dealer showing the price of the cover and the install and they basically bait and switched me. When I bought the truck the sales rep was nothing but professional and courteous I did not haggle on price or terms. The service department is not the same to provide a written quote and then change after the fact is wrong. On top of the poor experience the install was not up to the standards you would expect of a GMC service department. They screwed holes in the bed of the truck (that were left unfilled) for no reason, and installed drain tubes in the middle of the bed so you can't slide anything to the back of the bed. More

by MATT Verified Customer Verified Customer

Report | Print

Not sure if repair completed properly, have called in waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude More

by HENRY37 Verified Customer Verified Customer

Report | Print

As always, Casey delivered exceptional service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. More

by Happy car Verified Customer Verified Customer

Report | Print

Great customer service. Was very happy how they went above and beyond to get my wife exactly what she wanted. Was very happy how they went above and beyond to get my wife exactly what she wanted. More

by NMILLER15 Verified Customer Verified Customer

Report | Print

Made an appointment for my Acadia for recall on the air bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hol bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hold for 5 minutes then you would hang up on me . I asked the receptionest to have someone call me back with the date it would be compleate and she put me on hold again. went down to the dealer ship to pick up car and was told the parts would not be for 2 weeks. More

by Rick SUCHE Verified Customer Verified Customer

Report | Print

Dealership was great! Friendly and polite staff. Took the time to explain everything in detail. Friendly and polite staff. Took the time to explain everything in detail. More

by SHANTI0 Verified Customer Verified Customer

Report | Print