Scott Bartsch

I recently bought a new truck from Delray GMC and wanted to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the to add a bed cover to the vehicle. We ordered the cover and went for the appointment, we decided to wait while they installed. Two hours later the service manager came out said they ordered the wrong one it would not fit. Accidents happen the two hours was kind of ridiculous but understood. Drop the vehicle off the second time to get the cover installed and when I come back to pick up and pay for the service the price has gone up $600.00, I ask to speak to the manager and he says let me see what I can do he says he can drop the price $200. I am not the type to argue or throw a fit, I pay the bill and leave. I have a written quote from the dealer showing the price of the cover and the install and they basically bait and switched me. When I bought the truck the sales rep was nothing but professional and courteous I did not haggle on price or terms. The service department is not the same to provide a written quote and then change after the fact is wrong. On top of the poor experience the install was not up to the standards you would expect of a GMC service department. They screwed holes in the bed of the truck (that were left unfilled) for no reason, and installed drain tubes in the middle of the bed so you can't slide anything to the back of the bed. More

by MATT Verified Customer Verified Customer

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Not sure if repair completed properly, have called in waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude waiting on response. Please have them reach out as I am tired of calling and lady answering extremely rude More

by HENRY37 Verified Customer Verified Customer

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As always, Casey delivered exceptional service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. service—professional, confident, and truly skilled. . He’s always so professional and confident in what he does. More

by Happy car Verified Customer Verified Customer

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Great customer service. Was very happy how they went above and beyond to get my wife exactly what she wanted. Was very happy how they went above and beyond to get my wife exactly what she wanted. More

by NMILLER15 Verified Customer Verified Customer

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Made an appointment for my Acadia for recall on the air bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hol bag. no parts and they only did an oil change that I really did not need. call ed for 3 days to find out when it would be compleat and was put on hold for 5 minutes then you would hang up on me . I asked the receptionest to have someone call me back with the date it would be compleate and she put me on hold again. went down to the dealer ship to pick up car and was told the parts would not be for 2 weeks. More

by Rick SUCHE Verified Customer Verified Customer

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Dealership was great! Friendly and polite staff. Took the time to explain everything in detail. Friendly and polite staff. Took the time to explain everything in detail. More

by SHANTI0 Verified Customer Verified Customer

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My experience at your dealership this time was terrible. I had to come back three times and it still wasn’t completed properly. I’ve gotten three cars from you. This was my worst experience. I had to come back three times and it still wasn’t completed properly. I’ve gotten three cars from you. This was my worst experience. More

by LFINE12282 Verified Customer Verified Customer

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Very pleased with the attentiveness and care to get this deal worked out for me. Thank you 😊 deal worked out for me. Thank you 😊 More

by Mario Baird Verified Customer Verified Customer

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During my oil change visit the service manager, Bob, providedeExcellency service in a timely manner. providedeExcellency service in a timely manner. More

by Mike123a Verified Customer Verified Customer

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Very professional and willing to help get anything done the first time. Wish all dealerships were like this. the first time. Wish all dealerships were like this. More

by SANDS3RS Verified Customer Verified Customer

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