Scott Bateman | Page 2

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us and that our team provided you with timely and courteous responses, along with detailed and diligent updates. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind review! We're delighted to hear that you had a positive experience at our dealership and that our team provided you with professional and polite service. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that Scott Bateman provided you with exceptional service and made your experience perfect. Scott takes great pride in being helpful and accommodating to our valued customers, and we're delighted that his efforts have been recognized. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience! We're thrilled to hear that you had a great pleasure working with Victor. Victor's pleasant personality is indeed a valuable asset, and we're delighted that he provided you with excellent service. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're delighted to hear that Scott provided you with top-notch service and demonstrated strong communication skills. We understand that waiting for a part to be ordered can be inconvenient, and we apologize for any inconvenience it may have caused you. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with us at Mercedes-Benz of Orange County. Providing exceptional service and professionalism is what we strive for, and we're delighted that we could meet your expectations.

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We understand your concerns regarding the cost of your recent oil change service and the additional credit card fee. We strive to provide transparent pricing and excellent service to all our customers. We apologize if the total cost of your oil change exceeded your expectations. We'll review our pricing structure to ensure it remains competitive while still reflecting the quality of service we provide. Regarding the credit card fee, we understand your frustration. Credit card processing fees are unfortunately standard across many industries. However, we appreciate your feedback, and we'll take it into consideration as we evaluate our payment policies. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for taking the time to share your recent service experience with us! We're delighted to hear that your appointment was completed within an acceptable timeframe and that you found our service representative to be courteous, welcoming, prompt, and attentive. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you found our dealership to be prompt in part ordering, repair, and returning your vehicle. Warm Regards, Michael HIll mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that you found scheduling with our service department to be easy and that our drop-off service was fast and convenient for you. Your recommendation means a lot to us, and we're grateful for your kind words. Kind Regards, Michael Hill mhill@benzelbusch.com