Caiya Davis

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your fantastic review! We're thrilled to hear that Michael Paccione and Thomas Tzimoulis provided you with such professional and wonderful service during your car purchase. Delivering a seamless and efficient experience is our goal, and we're delighted that we could have you driving off in your new car within just one hour. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful feedback! We're thrilled to hear that Omar Martinez has consistently provided you with a perfect experience when your car is being serviced. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you found our dealership and Omar to be presentable and professional. Providing top-notch service and keeping our customers updated on their service status is important to us, and we're glad Omar could deliver on that promise for you. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your glowing review! We're thrilled to hear that your experience with Mercedes-Benz of Orange County has been consistently excellent. From Eric in Sales, Walter and Thomas in management, to Caiya and Omar, our team is dedicated to providing friendly and professional service at every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We understand your concerns regarding the cost of your recent oil change service and the additional credit card fee. We strive to provide transparent pricing and excellent service to all our customers. We apologize if the total cost of your oil change exceeded your expectations. We'll review our pricing structure to ensure it remains competitive while still reflecting the quality of service we provide. Regarding the credit card fee, we understand your frustration. Credit card processing fees are unfortunately standard across many industries. However, we appreciate your feedback, and we'll take it into consideration as we evaluate our payment policies. Best Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a top-notch experience with our Service Department! Warm Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're thrilled to hear that Frankie Devita provided you with excellent service at. Ensuring our customers are satisfied is always our top priority, Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your feedback! We're thrilled to hear that you found our service at Mercedes-Benz of Orange County to be thorough and friendly. Providing transparent and informative service is important to us, and we're glad that you appreciated the service video. Regards, Michael Hill mhill@benzelbusch.com

Mercedes-Benz of Orange County powered by Benzel-Busch responded

Thank you for your wonderful review! We're thrilled to hear that Scott provided you with excellent service! Regards, Michael Hill mhill@benzelbusch.com