Scott Beasley | Page 3

Great team, from sales to sales manager, to finance manager who got the deal done. Terrible detail department. Had tire shine all over exterior of vehicle. Inside kick panels and cup holders. manager who got the deal done. Terrible detail department. Had tire shine all over exterior of vehicle. Inside kick panels and cup holders. More

Helpful 0

Report | Print

I bought my truck from Capital Ford in Wilmington, NC because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely h because they had basically the exact new F150 Raptor I wanted in a color which will not offered for 2024. Dylan Bennett, my salesman, was extremely helpful, respectful and attentive and truly was the positive portion of my purchase. I chose Dylan as my salesman due to his high ratings on dealerater.com and I found those reviews of him to be accurate and consistent with my experience. As for my overall purchasing experience with Capital Ford, it was not good… this coming from a buyer of 40+ new cars in the last 33 years. Their doc fee is, in my opinion, outrageously high ($799) and it seemed to me that their sole focus is on maximizing profits in any manner possible (add-on “security packages”, market adjustment markups, etc.). I negotiated with them over a week to get my truck at MSRP… they were originally asking $10,000 OVER MSRP. I also was told that they would not sell me the truck if I did not finance with them. Even with a perfect FICO score, I was provided a sub-prime interest rate 3.74% higher than I had pre-approval for with Navy Federal Credit union… needless to say, I am refinancing with NavyFed one week after purchasing. Based on these facts, I honestly would not recommend this dealership to others, especially if the vehicle can be obtained elsewhere. If you, like me, choose to deal with them because they have what you want, be prepared to pay dearly for it. More

Helpful 0

Report | Print

Excellent service staff went beyond what we expected. Been dealing with him since 03 I’ve never had a problem. Thanks a lot best wishes. Been dealing with him since 03 I’ve never had a problem. Thanks a lot best wishes. More

by DTRUMN99 Verified Customer Verified Customer

Helpful 1

Report | Print

Capital Ford Wilmington always provides outstanding service regardless of the situation or purpose and I appreciate the service. service regardless of the situation or purpose and I appreciate the service. More

by JLCLARKJR Verified Customer Verified Customer

Helpful 0

Report | Print

Robert George was very professional and interested in knowing what vehicle I was looking for. He took his time with me to find the car of my dreams. He did an outstanding job. knowing what vehicle I was looking for. He took his time with me to find the car of my dreams. He did an outstanding job. More

by NANCY_J_HEWETT Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service, great experience. Friendly staff that treated us like family. Would recommend to all Friendly staff that treated us like family. Would recommend to all More

Helpful 0

Report | Print

A business that knows how to make sure customers get what they want and everyone involved cares about what they do! they want and everyone involved cares about what they do! More

by Rmccarth1 Verified Customer Verified Customer

Helpful 0

Report | Print

Very professional and knowledgeable staff. however you need speed up the service department, Hunter was excellent however you need speed up the service department, Hunter was excellent More

by BLAZIN14 Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent location, facility, and staff. Provided the service quickly and had my car ready for me at the time promised. Provided the service quickly and had my car ready for me at the time promised. More

by REVEV3 Verified Customer Verified Customer

Helpful 0

Report | Print

Capital Ford dealership is the best on the east coast in all departments especially in the sales department all departments especially in the sales department More

by crusinfool1976 Verified Customer Verified Customer

Helpful 0

Report | Print