Scott Bishop | Page 3

Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

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Good people with knowledge of my RX350. Smart kind friendly responsive to questions with clear answers. Smart kind friendly responsive to questions with clear answers. More

by dseg14409 Verified Customer Verified Customer

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I can't recommend this dealership based on my purchase experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured t experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured that they were working to get me the car I wanted. I felt in the dark most of the time and confused about many things. They were not informative or helpful unless I asked specific questions from my own research and then I only got short text answers back. I spoke to a manager who was more helpful with my questions, but I felt he got pushy with add-ons. The car is good, but even the delivery was challenging because they didn't let me know when it was scheduled, only a heads up that it was on the way, without an ETA. And even that was a short confusing text. The car arrived with a stain on the passenger seat and when I pointed it out, they only apologized for missing that in the detail. The service overall was far from the professionalism I would expect from a Lexus dealership. More

by Buyer Verified Customer Verified Customer

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customer service was outstanding, from my sales rep to the “trade consultant” to the finance associate. and their selection of Lexus vehicles is amazing, from all models to specially models and hard to fi the “trade consultant” to the finance associate. and their selection of Lexus vehicles is amazing, from all models to specially models and hard to finds. 5 stars all around. More

by 19usn97 Verified Customer Verified Customer

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Very friendly and helpful . vy is always try to make me feel welcome. I enjoy the time to visit the dealer. vy is always try to make me feel welcome. I enjoy the time to visit the dealer. More

by annpham1120 Verified Customer Verified Customer

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My husband I have purchased our last several vehicles from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the off from Walsers Lexus. We did lose our favorite salesperson, however, the entire crew and staff is amazing. I even stopped in one morning before the official opening of the service department, my gas tank cover would not open to get gas, they had it open in seconds. More

by jbrucebaker Verified Customer Verified Customer

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Jonathan was Great to work with! ! He is very knowledgeable about the vehicle he sales! Scott was Good to us as well. This is our 3rd Lexus to purchase from them. Happy with the Deale ! He is very knowledgeable about the vehicle he sales! Scott was Good to us as well. This is our 3rd Lexus to purchase from them. Happy with the Dealership all around! More

by tomherrell55 Verified Customer Verified Customer

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Everyone @ Lexus of Wichita are so helpful. Especially Jonathan & Scott! These 2 are so knowledgeable about all aspects of the car. We just Love the car!! ❤️❤️ Especially Jonathan & Scott! These 2 are so knowledgeable about all aspects of the car. We just Love the car!! ❤️❤️ More

by tomherrell55 Verified Customer Verified Customer

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It was a very nice experience buying our 2021 Jeep Rubican from Lexus of Wichita. Rubican from Lexus of Wichita. More

by robbenton Verified Customer Verified Customer

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Overall, ok experience. Wouldn’t buy from them unless the car was priced competitively. Very pushy with warranties when declined the manager came in and told us how much re Wouldn’t buy from them unless the car was priced competitively. Very pushy with warranties when declined the manager came in and told us how much repairs would be like we couldn’t afford it. More

by abruner94 Verified Customer Verified Customer

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