Scott Boito | Page 8

Oil change disaster I don't usually leave negative reviews and find it too time consuming, but after my appalling experience at Beaver Toyota of St Augustine i had to tak I don't usually leave negative reviews and find it too time consuming, but after my appalling experience at Beaver Toyota of St Augustine i had to take the time to leave this genuinely honest and disturbing feedback. I had called to book my vehicle for an oil change appointment for 4pm. On arrival i was checked in by the service department and given the estimate and wait time. I had previously been to Toyota here in st Augustine and they've always accepted competitors coupons. Until this time. I had a mere $15 off coupon from a competitor and i was told that they wouldn't accept it. With this i asked to speak with the service director, SCOTT BOITO, who already seemed annoyed when he approached me. His first excuse was that only "other" Toyota dealers were their competitors which is completely absurd and non- sensical. And secondly it would mean that the price would be "too low". It almost became a heated argument as i was told by both himself and the service advisor that they refuse to accept the coupon(even though i called twice and was told by the service dep that they would in fact accept the coupon- she even encouraged me to check online for it! ) After trying to explain my position i realised it was pointless and felt almost "threatened" by these two employees who now gave me one option- to accept their price. It was almost an hour after i had arrived and i gave in just to get my vehicle serviced and move on but on my acceptance of their condition the service director, Scott decided to change his mind and exclaimed that they're going to refuse me the paid oil change and added that they prob "didn't even have the parts in stock"-which i would assume was his attempt to avoid the service and completely false as they'd already booked the vehicle. It was honestly the most disappointing, embarrassing, unprofessional, and sad experience I've had, period. I walked to the front desk to report the situation and service director, Scott actually came over and blatantly interrupted as another employee was speaking to me(he told me that his manager would side/ agree with his position so there was no point for me talking to the manager! Unreal!). It was just extremely awkward and i was amazed at how impolite and disregarding he was. All this for a $15 coupon. It wasn't the coupon or price, it was utter disrespect for a customer. I called and left 4 messages for the GM. Not sure if ill get a response. Ironically i ended up going to Toyota in jax, they not only performed the service but honored the coupon and they too were disgusted by my experience in st Augustine. I will be reaching out to Toyota USA as i think it's important to educate staff in understanding what "competitor" means and also how to handle these situations in a professional manner. More

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service problems with new vehicle BUY YOUR TOYOTA SOME PLACE ELSE SERVICE PROBLEMS CANNOT BE DUPLICATE 3 TIMES FOR THE SAME PROBLEMS BRING YOUR VEHICLE SOMEWHERE ELSE FOR 2ND OPIN BUY YOUR TOYOTA SOME PLACE ELSE SERVICE PROBLEMS CANNOT BE DUPLICATE 3 TIMES FOR THE SAME PROBLEMS BRING YOUR VEHICLE SOMEWHERE ELSE FOR 2ND OPINION !!! More

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