"Best car buying experience ever! We would like to thank..."
Best car buying experience ever! We would like to thank Scott Chavanelle for making this such an easy transaction. My husband and I went to Merchants on 8/31 and it was day 1 of looking for a new vehicle with no ideas in mind. Scott was so helpful with suggestions and great with listening to what we were looking for. With Scott's assistance , without being pushy like most dealerships, I know I will love my GMC Denali Terrain!!
"First New Car For My Son"
I wanted to thank Scott Chavanelle for making the experience (first car purchase) for my son exciting and relaxing. Scott treated my son and all of us with professionalism and respect. I would recommend Scott to anyone looking to purchase a vehicle. Thanks again and happy driving.
"Merchants auto goes down as the most caring helpful..."
Merchants auto goes down as the most caring helpful dealership I’ve ever been too .. Scott C. Went above and beyond .. it was an amazing experience and I will be returning :)
"My wife Jenn and I had a wonderful experience with Scott..."
My wife Jenn and I had a wonderful experience with Scott a.k.a Chevy! He went above and beyond to get us into the car we wanted. This was our second time here and they do not disappoint!! Highly recommend, we told them over the phone we didn’t want to be there a long time, gave them some information and they had us in and out in no time.
"The Absolute BEST Dealership Experience EVER!"
I'm not sure there are words to describe how incredibly happy I am with going to Merchants. So lets start at the beginning. I first worked with Mark in December, I had a difficult year going through a divorce and being in bad housing and was trying to make a bounce back from it all Mark listened, showed me vehicles that would work for my three daughters and I and than ran my finances. Mark was so very kind, patient and such a great listener and a calm that I had NEVER experienced at any dealership, ever. At that time I was unable to come up with a deposit because I was very ill over the summer and lost three months of income, so I had just started a new job and it wasn't going to work timing or funding wise just yet. He helped me by advising different banks that could help and different cards that could help boost my credit, and withing a couple more months I had saved the deposit he advised and was ready to purchase! The second time around I worked with Joe. I loved his happy outgoing and charismatic outlook and attitude immediately! I told him what I did for work and that I was a single parent of three girls and that I was working hard to get on my feet from the prior years chaos. I told him what I was looking for in a vehicle and not only was he very thorough and patient I could tell and feel he was looking out for me and my girls. We found the most perfect Jeep ever and it had everything I wanted! We ran finances and did the deposit and Joe and his team were able to get me into my Jeep and drive it away in the same day! Joe also gave me amazing banking, saving and credit building advice, he truly went above and beyond a typical sales person transaction! I also worked with Scott who I just can't say enough positive and good things about. I have owned two cars before (from dealerships I should say), both experiences were terrible and when trying to understand extended warranties and financing I never really understood it- I just kind of smiled and nodded and signed off. Scott broke it all down, he explained all of it, and gave me the best advice ever regarding work and warranties and also how to help myself build a better future by saving, banking, building credit and making a come back from my past years experiences. He immediately brings a calm and comfort and also sunshine to every room he walks in- this dealership hit the jackpot finding him and all the others I worked with! I have owned the Jeep for just over a month and I still love it as much as when I first saw it. The pride, happiness, independence, happiness and connection to an AMAZING dealership full of not just sales and finance people- but FAMILY is incomparable. I will forever recommend Merchants Auto to all those I know and love. Thank you for restoring my trust and happiness into car dealerships- you set the bar very high and over achieve time and time again. Thank you all for all you do! My family and I will be back buying through you for many years to come :)
"I am absolutely thrilled I found Merchants Auto to..."
I am absolutely thrilled I found Merchants Auto to purchase my Z71 from not only is my truck perfect it was my dream for a long time so now fast forward a few months and I needed service done I was greeted by Edward Wheaton with a warm welcoming smile he was very personable and explained everything that I was going to be getting with my service appointment and I will not go anywhere different to get service done and I will always purchase my vehicles at Merchants Auto
"Awesome! They were so genuine and nice. Very helpful!"
Amazing! The best car buying experience I've ever had in my life. I will definitely go back to Merchants Auto again! We love them!
"The best place!! Amazing experience!!"
- Ekrem Sandzic
Worked with Semir Hasanovic at the beginning, he was AMAZING!! Heath Raynor was our salesperson, he was there when ever we needed him. He even came in on his day off to help us with the paperwork so we can take the vehicle that day. Chevy (Scott Chavanelle) was our finance manager he was respectful, trustworthy, friendly, detail-oriented, etc.
"Made it work within my budget with no presure"
I worked with Dave Riley and Scott they were great I didn't have a large budget but they found us a SUV that worked and no pressure to go higher If I could give a higher rating than a five.
Other Employees Tagged:
Recently bought a car here. Very happy with everything and everyone that I dealt with. Would recommend this dealership to anyone looking to purchase a vehicle.