"Excellent, prompt and thorough service. "
I used the express service and met Gary Brown. He was very friendly and knowledgeable about service needs. My car was promptly taken in to the garage and the service was completed quickly along with a safety checklist. The guys in service were great and helped me with a variety of things with a smile and just a real nice way to do business. This experience alone makes me want to buy future cars from Premier..
Scott was also great. He helped me get the service on dents and scratches. Also, went over the checklist. Very, very helpful. Would most certainly want their help in the future.
"Repair and Purchase Car"
- Ann Esposito
I recently had major damage to my car due to scrap metal on the highway. From the initial call to the Subaru service center to ask them if I could tow my car there, to the prompt service and coordination with my insurance company, and finally, to the replacement of my damaged car with a purchase of a pre-owned car, I could not be more pleased. I look forward to my continued relationship with the Branford Subaru dealership.
"2 new Subaru's from Premier"
- David Forsythe
I just bought my second new Subaru from Premier. The first was in 2012. I shopped around and Premier had the best price. Although my 2012 never needed more than oil changes, the service department has always been very helpful.
Other Employees Tagged:
"Excellent dealership/salesman "
Everyone was very nice. Got what I was looking for and problems were solved. Salesman was able to get exactly what I wanted and calls to check up on how the car is running.
"Recall work and regular oil change"
- Beth W
I purchased my Subaru in March 2015 from this dealership and since then I've had regular maintenance work done there. It's always been easy to schedule an appointment, the work has always been done quickly and efficiently and if there is a problem, they always let me know the progress of the work and what they've observed.
In October 2015 I'd driven over a curb and bent the lower section of my bumper. It was a minor cosmetic thing and I never had it pulled out or fixed. Months later when I brought the car in for regular work, the service technician must have noticed it and after I left the dealership, I saw he had pulled it out and made it look almost undamaged. I think it goes to show the quality of people Premier has working for them.
This is my first Subaru, I love my Subaru and I have faith in the Premier Service Department.
"Replacement cover for side view mirror"
Excellent service from parts department re: ordering replacement cover for damaged side view mirror.
Immediate diagnosis of problem and helpful assistance in ordering new parts needed. Service was completed quickly and courteously.
"A very good experience"
- Jim DeSabia
We recently had the pleasure of purchasing a used car from Premier Subaru. Sales person Jason Jarkes was knowledgable, took the time to understand our needs and our budget, and offered vehicles that were well suited to what we were looking for. Scott Collins from the Service group was very helpful in guiding us to Jason and answering any questions we had throughout the process. The receptionist, though I did not get her name, was equally courteous and helpful. When the decision of which car to buy was made, Robert Weljkovik, Financial services, led us through the closing process in a smooth and seamless manner. When the time arrives to purchase again, this dealership will be at the forefront of our search. Thank you to each person we met with for helping to make this such a positive experience.
Other Employees Tagged:
"Purchase of subaru"
friendly staff, great selection, very knowledgeable and helpful in what I needed in a new vehicle, the automobile I purchased was well above what I expected. I would definatelly buy from this company again
- Peter Laude
We had a excellent experience with Nadine Mezzano of her knowledge of our new legacy.She answer all our questions plus more. We felt very comfortable with her and Premier Subaru dealership. Peter and Marjorie Laude
" Incompetent, Rude,Unprofessional, ZERO interest in customer"
- Al O.
As another reviewer on Yelp said, if I could give this place negative stars I would! This is supposedly the ONLY AAA approved Subaru Repair shop in Connecticut.This dealership is an embarrassment to itself, Subaru and to AAA, and it should be removed from their preferred list of vendors. They are incompetent, rude, have zero interest in customer service, and utilize false advertising to draw people in. Then they fail to deliver on their promises, as outlined below:
I have a new 2016 Forester with radio problems. 1st, they advertise they have the largest fleet of loaner cars in CT - 20 Cars. Yet, each time I have called to make an appointment and ask for a loaner, I am RUDELY rebuffed, telling me it is at least a 2 week wait. WHY brag and advertise about your HUGE loaner fleet if you are not willing to loan a car? And, each time I have been there, they have 6-8 unused loaners just sitting in their parking lot.
On the first visit for radio and a recall, I finally convinced them to give me a loaner. I lost a day's work, and when I got back in my car, the radio was still broken. They were willing to send me away with a still broken radio because obviously they did not test it properly to see if it was working. They offered me a half price detailing if I would come back and let them fix the radio, because they needed a "download" from central Subaru to re-program the radio. They said they would call me in 2-3 days after they got the download - they NEVER DID. Again, it was like pulling teeth to get a loaner for my second visit, but finally they agreed. Again, I lost a day's work.
When I got back in my car, I noticed that they had scratched a plastic piece of the console in detailing it, & the radio was still broken. At first Service Mgr Gary Christiansen said he would replace the plastic, then he reneged on his word (as all LIARS do) and said the damage was "My Fault" and they would do nothing. I asked the "Customer Concierge" Barbara Mullen to intervene - she walked away when the conflict was on to "have her lunch." Again, they advertise online and in the shop with a BIG poster with her picture that she is the only "Customer Concierge" in CT, and that" Barb doesn't need to ask for manager approval, she IS a manager."
Yet, she told me she "needed to check with the owner" Robert J Alvine / Bob Alvine about assisting me, and he said NO. She also mentioned she was about to go on vacation and didn't have much time to deal my issue. Now they tell me I have to come back for a 3rd attempt to fix the radio, and they will absolutely NOT give me a loaner. I am supposed to sit there and wait and lose another day of work while they TRY to figure out what is wrong after TWO failed attempts. I would never go to them again, or recommend them for anything, and they should be taken off AAA's preferred vendor list. AND Bob Alvine touts online that "The customer is the reason for our existence." I have never felt mire de-valued as a customer.