"Was lied to about vehicle not being in an accident."
Very poor customer service. Asked the salesman if the car had been in any accidents and was told no. after pulling a carfax I found that it had been in 4 different accidents. When confronting the sales manager I was told that they where very minor and did not require paint and excuse after excuse trying to cover up("we missed that in the carfax because it was so minor"). A simple question with vehicle history easily available to the pubic and I was lied to. I can only imagine what lies they will tell on other harder to find vehicle information. IF YOU ARE IN THE MARKET FOR A USED CAR PLEASE TRY FREE www.vehiclehistory.com that is how I found out about the accident because the salesman never offered me a carfax.
"Just wanted to buy a 2016 4Runner Trail Premium"
Visited Scott Clark Toyota, and was introduced to Johnny Fluker. He allowed me the opportunity to inspect and drive the vehicle I had come to the dealership for. I was instantly convinced that this was the place I would do business with, however, that was soon to change.
Mr. Goodstein would be the manager that would work on my deal, and upon the appraisal of my trade in, offered me an insult of a price. Once I stopped the negotiations and was prepared to leave, Mr. Goodstein came outside to interrupt a conversation between me and Mr. Fluker.
He's very cocky, and lacks anything that resembles a personality for sales. I can't imagine that this will be the career he will retire from.
Mr. Clark, if you read this, please reconsider this hiring decision for this particular position. Mr. Goodstein is young, and very inexperienced with the proper way of treating customers. He could certainly be useful within your dealership, but I feel he is more cut out for clerical work, and shouldn't be put in any position that requires decision making beyond which numbers to press to transfer a call.