Scott Haverl | Page 10

I traded in my truck for a newer one at the Kia dealership in Milford. I was told by Curtis smith that I’d get 1,000 for my truck an was only given $500. The truck broke down after 2-3 weeks. Broug dealership in Milford. I was told by Curtis smith that I’d get 1,000 for my truck an was only given $500. The truck broke down after 2-3 weeks. Brought it to the dealership. Went with no car for 3 weeks. They claimed to fix it. Drove it for a few days an the car wouldn’t start. I had to then get it towed to Kia again. Went a week no car. Went there demanding a loaner vehicle. Curtis then jumped in my bf face we all had to hold him back. I was scared for my life. Sal then gave me a rental till they could find a new car they can re-assign. Almost 3 months go by of me calling them an no response. I return the rental. They claim to have been tryna to contact me. I’ve been calling them non stop an even having the bank contact them about the loan. It’s all recorded on the line an numerous of notes from me calling over the passed 90days. They tell me it’s too late an I need to do a whole new credit application an pay 3 months on the car They had parked at the dealership the whole time. So for the holidays I had no car. So the other day on 12/30/21 I go get the car an drive it home. Wake up the next day drive up the street to the store an it wouldn’t start when I came back out. Had to get it towed back in. Drove for a day an then it started over heating. Drove it back in an left there for two days. Just got the car back an they said it “should” be fine. They sold me a defective vehicle an im stuck in contract. I read the contract an it says that they gave me a working vehicle in good condition. (Which they didn’t) Who broke the contract? They claim to have fixed it an put everything brand new. They are taking advantage of me! Do not goto Napoli! They do not care about their customers! It’s all about a sale! I never had not one issue with my previous vehicle! I came there to get a new car an left with a car worst than the one I had. Paying $465 a month even still being held responsible for the payments when I didn’t even have the car in my possession. More

by msjadecmoore Verified Customer Verified Customer

Report | Print

We are currently shopping for a second vehicle for my fiance with trade in. I will literally look everywhere else except this place. General manager is not a man of his word. Service advisors never kept fiance with trade in. I will literally look everywhere else except this place. General manager is not a man of his word. Service advisors never kept me up to date on anything while holding my car for 2 1/2 months. They sold me a van that needed an engine after having it for one full day I had to bring it back. When I explained as a family of 6 I needed a comparable vehicle for the rental they just stuck me in a small 4 door car, again, for 2 1/2 months. They do not care about customer service once the sale is made More

by rebekah_a Verified Customer Verified Customer

Report | Print

Constant quality, consistent customer service. What more can we ask for?! Napoli Kia continues to be my go to! can we ask for?! Napoli Kia continues to be my go to! More

by PASTOR3 Verified Customer Verified Customer

Report | Print

Seamless no pressure great buying experience would recommend to anyone Alex the salesman was fantastic also recommend to anyone Alex the salesman was fantastic also More

Report | Print

Very pleased with the service dept ! They took pride in there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with there repairs and fixed correctly the first time ! Would highly recommend bringing your car there for service ! Everyone was a pleasure to deal with ! Thank Napoli Kia !! More

by GABERIOS73 Verified Customer Verified Customer

Report | Print

They literally bend over backwards to make sure we’re satisfied with their service. I can honestly say they are the best auto dealership I’ve ever dealt with. They make me feel like family. satisfied with their service. I can honestly say they are the best auto dealership I’ve ever dealt with. They make me feel like family. More

by JOEYURMAN Verified Customer Verified Customer

Report | Print

BEST EXPERIENCE EVER! Visited several dealerships and Napoli Kia was by far the BEST! All staff members are extremely friendly and honest. Ira Osu was a real pleasure to work with. The manager Salvatore Napoli Kia was by far the BEST! All staff members are extremely friendly and honest. Ira Osu was a real pleasure to work with. The manager Salvatore Liuzzo was very honest and fair with us. And last but not least the finance manager Maurice Moody was very professional and gave us some great advice. Thank you, thank you, thank you. We will definitely return for future purchases, and we will also recommend Napoli to all our friends and family. More

Report | Print

Prompt service courteous people to wait on me what can I say five star experience would recommend this place to all my friends thank you no say five star experience would recommend this place to all my friends thank you no More

by WILLIAMBURR2 Verified Customer Verified Customer

Report | Print

Easy to make appointments, always on time .This is my second car from Napoli will continue to replace my cars from them and the sales team are great second car from Napoli will continue to replace my cars from them and the sales team are great More

by DWSMITH01 Verified Customer Verified Customer

Report | Print

Service team is great. Frank was able to get my car taken care of and got me on my way within a reasonable amount of time. care of and got me on my way within a reasonable amount of time. More

by Mike D Verified Customer Verified Customer

Report | Print