Scott Hoak | Page 2

M'Lady Nissan responded

Dear Jim, Thank you for your continued loyalty to M’Lady Nissan and for sharing your experience with us. We're delighted to have had the opportunity to assist you with the purchase of your third car from our dealership. Providing great customer service, whether it's during purchases, repairs, or follow-ups, is our commitment to every customer. We truly appreciate your ongoing trust in us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We value your business and look forward to serving you again in the future. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan

M'Lady Nissan responded

Dear Rhooczko, Thank you for sharing your experience! We're delighted to hear that Shane and Drew provided you with excellent service and helped you find the perfect certified used vehicle to meet your needs. Your satisfaction is our top priority, and we're thrilled that you left our dealership feeling satisfied. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Kamil Zlahoda Sales Manager M’Lady Nissan 5656 Northwest Hwy Crystal Lake, IL 60014

M'Lady Nissan responded

Hi MyraM, Thank you for being a loyal customer! We're thrilled to hear about your positive experiences with our sales team, especially Hugo, and Randy for securing excellent financing deals. Additionally, we're delighted that Scott and our service team provided you with prompt and friendly service. Your continued trust in us means a lot. We're here whenever you need assistance or have any questions. Thanks again for choosing M'Lady Nissan! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

M'Lady Nissan responded

Thank you for sharing your experience! We're delighted to hear that our team was able to assist you, even if you had credit challenges. It's wonderful to know you'd consider buying from us again. If you have any more questions or need further assistance in the future, please feel free to reach out. We're here to help! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

M'Lady Nissan responded

Hello, Thank you for choosing M'Lady Nissan for your recent purchase, and congratulations on your new Nissan Rogue! We're thrilled to hear that your experience with us was the best you've had when purchasing a new vehicle. Luis Ruiz is indeed a valuable member of our team, and we appreciate your kind words about his patience, attention, courtesy, and kindness. It's wonderful to know that he listened to your needs and helped you find the perfect Nissan that matches them. Your recommendation means a lot to us, and we're committed to providing exceptional service for many years to come. If you ever have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Nissan Rogue! Best regards, Kamil Zlahoda Sales Manager M'Lady Nissan

M'Lady Nissan responded

Hello Hillary Young, Thank you for sharing your loyalty to Nissan and your positive experience with us over the years. We're thrilled to hear that you've been a dedicated customer and that you've chosen M'Lady Nissan as your preferred car dealership. Eddie Colville and our team are honored to have been a part of your automotive journey since 2016. It's wonderful to know that Eddie understands your needs, preferences, and that his honesty has created a trusting relationship. We greatly appreciate your trust and confidence in us. If you ever have more questions, need assistance, or want to explore new options, please don't hesitate to reach out. Eddie and the entire team are here to continue providing you with the exceptional service you've come to expect. Thank you for your continued support, and we look forward to serving you for many more years to come. Best regards, Mir Ali Dealer Principal M'Lady Nissan

M'Lady Nissan responded

Thank you for sharing your positive experience with our team at M'Lady Nissan. We greatly appreciate your kind words and feedback. It's wonderful to hear that you've had a great experience working with Eddie Colville and Peter in Service. Eddie's straightforward and helpful approach, along with his expertise, have clearly made a positive impression on you. We're glad to know that Peter's service has been excellent and that you feel comfortable working with him. We're proud of our entire team's commitment to making your experience with us smooth and enjoyable. Your recognition of their efforts means a lot to us. If you ever need assistance, have questions, or want to reach out to Eddie, Peter, or any other department, please don't hesitate to do so. We're here to provide top-notch service and ensure your satisfaction continues. Thank you for choosing M'Lady Nissan, and we look forward to serving you again in the future. Best regards, Mir Ali Dealer Principal M'Lady Nissan

M'Lady Nissan responded

Thank you, Richard Reed, for sharing your positive experience at M’Lady Nissan in Crystal Lake, IL! We're thrilled to hear that Brandon and our service team provided you with great service and valuable advice. Our priority is to ensure that your vehicle is well taken care of, and it's wonderful to know that our team goes the extra mile to provide honest guidance. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your trust in us and look forward to serving you again at M’Lady Nissan!

M'Lady Nissan responded

Thanks for sharing your positive feedback! We're delighted to hear that you consider M'Lady Nissan a great dealership that provides prompt, friendly, and reasonable service. It's wonderful to know that Brandon, Peter, and the rest of our team have been delivering great work. If you ever have more feedback to share or if there's anything else we can assist you with, feel free to reach out. We're here to continue providing you with exceptional service.

M'Lady Nissan responded

Glad we were able to get you in and out quickly.