Scott Hornbeck
Scott Hornbeck at Nissan of Richmond

Scott Hornbeck | Page 3

Service

Nissan of Richmond

11401 W Broad St
Richmond, VA 23233

4.1
166 Reviews
4.1

166 Reviews

Write a Review

Dealership Experience

2 yrs

Industry Experience

21 yrs

Languages Spoken

English English

166 Reviews of Scott Hornbeck

June 02, 2023

Dealership Rating
Employee Rating

Thank you for servicing my daughter's vehicle to ensure that she is safe on the highway. More

by Nesmithc2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington

Jun 02, 2023

Nissan of Richmond responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

May 29, 2023

Dealership Rating
Employee Rating

Excellent costumer service! Stuff very friendly, chill waiting area. Overall was a nice service. Recommend More

by nschvarcz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington

May 29, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us and this is what we strive for. We're glad we were able to help and we hope to see you again! We really appreciate the Five-Star review! Paula Quick Owner Loyalty Manager

May 27, 2023

Dealership Rating
Employee Rating

Communication was lacking. Scott the manager did not follow through on his promise to contact our insurance company to get all of the damage documented and paid for. Instead, h More

by LSETEGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Donnie Washington

May 28, 2023

Nissan of Richmond responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

May 25, 2023

Dealership Rating
Employee Rating

The staff was professional and friendly, the overall service was decent at best but it took a long time just to get an oil change and I was the fourth car first thing in the morning, it took three and a More

by ripsmedia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington

May 25, 2023

Nissan of Richmond responded

Thank you so much for your kind words and for the Five-Star review! We appreciate your business and your comments have been so noted. Paula Quick Owner Loyalty Manager

May 16, 2023

Dealership Rating
Employee Rating

Very friendly and professional staff who explained everything that was going on with my vehicle. More

by SHANESHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Carmen McDonald, Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington

May 17, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

May 13, 2023

Dealership Rating
Employee Rating

Excellent job guys service is the best you can ask for good customer service yeah More

by clarence.fleder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Carmen McDonald, Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington

May 14, 2023

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Clarence, and look forward to your next visit. Paula Quick Owner Loyalty Manager

May 06, 2023

Dealership Rating
Employee Rating

I think this dealership is very professional courteous and honest when I take my car in I know I’m not going to be ripped off More

by LBMITCHE0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Debbie Conyers , Carmen McDonald

May 06, 2023

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

April 29, 2023

Dealership Rating
Employee Rating

They were very professional and kind. They seem to care about the customer. They didn't push me into getting something I didn't want. More

by martenilla.bates
Recommend Dealer
Yes

Other Employees Tagged: Orlando

Apr 30, 2023

Nissan of Richmond responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate your business and look forward to seeing you again! Paula Quick Owner Loyalty Manager

April 27, 2023

Dealership Rating
Employee Rating

I will never go back to this place again and will never recommend to anyone More

by Brittneytalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Matthews , Parker Jackson, Manal Stephen

Apr 29, 2023

Nissan of Richmond responded

We appreciate your business - disappointed in your review. Take care! -Nissan of Richmond

April 20, 2023

Dealership Rating
Employee Rating

Everything was great , the service and the people, and the enviorement. Definetly will be back and would recommened people to go More

by vtecx64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 20, 2023

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

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