![Scott Hornbeck at Nissan of Richmond](https://cdn-user.dealerrater.com/images/employee-placeholder.jpg)
166 Reviews
Write a ReviewDealership Experience
2 yrs
Industry Experience
21 yrs
Languages Spoken
English
166 Reviews of Scott Hornbeck
June 02, 2023
Thank you for servicing my daughter's vehicle to ensure that she is safe on the highway. that she is safe on the highway. More
Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington
May 29, 2023
Excellent costumer service! Stuff very friendly, chill waiting area. Overall was a nice service. Recommend Stuff very friendly, chill waiting area. Overall was a nice service. Recommend More
Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington
May 27, 2023
Communication was lacking. Scott the manager did not follow through on his promise to contact our insurance company to get all of the damage documented and paid for. Instead, h Scott the manager did not follow through on his promise to contact our insurance company to get all of the damage documented and paid for. Instead, he closed out the account 10 days after making that promise without contacting the insurance or us. At that point, I’d been calling the service department for two days, and the phone was never answered, even after letting it ring 10+ times. I know that they have caller ID, because of their responses to my previous calls. I have to assume that they were not answering my calls on purpose. It took my wife going to the dealership and standing in front of the service desk employees to get information and to get our car fixed. We will never go back. More
Other Employees Tagged: Donnie Washington
May 25, 2023
The staff was professional and friendly, the overall service was decent at best but it took a long time just to get an oil change and I was the fourth car first thing in the morning, it took three and a service was decent at best but it took a long time just to get an oil change and I was the fourth car first thing in the morning, it took three and a half hours, the service didn't used to take so long for just a simple oil change with an included tire rotation, also price of the oil change is gone up and makes me consider going to another competitor More
Other Employees Tagged: Debbie Conyers , Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington
May 16, 2023
Very friendly and professional staff who explained everything that was going on with my vehicle. everything that was going on with my vehicle. More
Other Employees Tagged: Debbie Conyers , Carmen McDonald, Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington
May 13, 2023
Excellent job guys service is the best you can ask for good customer service yeah good customer service yeah More
Other Employees Tagged: Debbie Conyers , Carmen McDonald, Johnny Prince, Paula Quick , Kavon Smith, Donnie Washington
May 06, 2023
I think this dealership is very professional courteous and honest when I take my car in I know I’m not going to be ripped off and honest when I take my car in I know I’m not going to be ripped off More
Other Employees Tagged: Debbie Conyers , Carmen McDonald
April 29, 2023
They were very professional and kind. They seem to care about the customer. They didn't push me into getting something I didn't want. They seem to care about the customer. They didn't push me into getting something I didn't want. More
Other Employees Tagged: Orlando
April 27, 2023
I will never go back to this place again and will never recommend to anyone recommend to anyone More
Other Employees Tagged: Michael Matthews , Parker Jackson, Manal Stephen
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