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Scott Kelly
Scott Kelly at Palm Chevrolet
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Scott Kelly | Page 2

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
27 Reviews
4.5

27 Reviews

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27 Reviews of Scott Kelly

April 20, 2024

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Employee Rating

Sat in lobby 1 1/2 hrs after my car was finished and no one let us know anything . Frustrating! More

by knighton.mary9615
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dennis Calcaterra

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Apr 22, 2024

Palm Chevrolet responded

Mary, thank you for providing this feedback about your experience at Palm Chevrolet. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 18, 2024

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Employee Rating

Service is good but the tech doesn't mention what services are due or introduce coupons More

by SBARRON7.SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John

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Apr 19, 2024

Palm Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 18, 2024

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I think the service department at Palm Chevrolet is one of the best I have ever had provide service my vehicles. More

by LILLIANATWOOD15
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Craig ?

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Apr 19, 2024

Palm Chevrolet responded

Hi Lilia, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

April 13, 2024

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We were treated with respect and fairness. Both Jason and Jared provided exceptional customer service. More

by tnarckwd
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanabria, Jared Lindsey , Maria (loaner car)

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Apr 16, 2024

Palm Chevrolet responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, The Palm Chevrolet Team

April 12, 2024

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Employee Rating

It needs some help. You’re only thinking of the dollars. Oil change in Michigan. 57 to 59 dollars with tire rotation. Just paid u 96 dollars same thing here. More

by gbennett21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Foster

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Apr 15, 2024

Palm Chevrolet responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 12, 2024

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over charges for services, went in for the 79 oil/filter and tire rotation and cost over 100 More

by d_b
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 15, 2024

Palm Chevrolet responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. Sincerely, Wayne Bogle Parts and Service Director

April 08, 2024

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They take care of your car, but I hate the robot answering machine. There are at least 5 people there that could answer a call. Next time I will probably be connected to someone in the Philippines. More

by bbell18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Jeremy Grey, Franchesca Stone, Daniel Mullener, Scott Niebuhr, Mike Amey

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Apr 11, 2024

Palm Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 07, 2024

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Employee Rating

My only negative comment is the service tech should check tire pressure after rotation. My HD 2500 according to the door panel label should be 70psi on the rear and 60psi on the front. I corrected the pres More

by dhgammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

Palm Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 06, 2024

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Employee Rating

I was treated really good. I just had to wait to long. Did a great job. More

by MARIAGARCIA7352
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Workmanship
Service Time
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Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, The Palm Chevrolet Team

April 06, 2024

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This visit was the first maintenance for new Silverado. All went well, staff friendly and helpful. Our salesman came by to say hello. Impressed with the dealership. More

by prmerc74
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Your kind words and fantastic reviews are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Wayne Bogle Parts and Service Director

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