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Scott Kelly
Scott Kelly at Palm Chevrolet

Scott Kelly | Page 30

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.6
306 Reviews
4.6

306 Reviews

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306 Reviews of Scott Kelly

April 18, 2024

Dealership Rating
Employee Rating

Service is good but the tech doesn't mention what services are due or introduce coupons More

by SBARRON7.SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John

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Apr 19, 2024

Palm Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 18, 2024

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Employee Rating

I think the service department at Palm Chevrolet is one of the best I have ever had provide service my vehicles. More

by LILLIANATWOOD15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig ?

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Apr 19, 2024

Palm Chevrolet responded

Hi Lilia, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

April 13, 2024

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Employee Rating

We were treated with respect and fairness. Both Jason and Jared provided exceptional customer service. More

by tnarckwd
Recommend Dealer
Yes

Other Employees Tagged: Jason Sanabria, Jared Lindsey , Maria (loaner car)

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Apr 16, 2024

Palm Chevrolet responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best, The Palm Chevrolet Team

April 12, 2024

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Employee Rating

over charges for services, went in for the 79 oil/filter and tire rotation and cost over 100 More

by d_b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 15, 2024

Palm Chevrolet responded

I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. Sincerely, Wayne Bogle Parts and Service Director

April 12, 2024

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Employee Rating

It needs some help. You’re only thinking of the dollars. Oil change in Michigan. 57 to 59 dollars with tire rotation. Just paid u 96 dollars same thing here. More

by gbennett21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Foster

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Apr 15, 2024

Palm Chevrolet responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Wayne Bogle Parts and Service Director

April 07, 2024

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Employee Rating

My only negative comment is the service tech should check tire pressure after rotation. My HD 2500 according to the door panel label should be 70psi on the rear and 60psi on the front. I corrected the pres More

by dhgammon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2024

Palm Chevrolet responded

Thank you for your feedback. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by my team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Wayne Bogle Parts and Service Director

April 06, 2024

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This visit was the first maintenance for new Silverado. All went well, staff friendly and helpful. Our salesman came by to say hello. Impressed with the dealership. More

by prmerc74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Your kind words and fantastic reviews are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Wayne Bogle Parts and Service Director

April 06, 2024

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Employee Rating

I was treated really good. I just had to wait to long. Did a great job. More

by MARIAGARCIA7352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2024

Palm Chevrolet responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Best, The Palm Chevrolet Team

April 04, 2024

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Employee Rating

Excellent service, very clean lobby, great coffee & tea bar while you wait. Fair pricing on oil and tire rotation. More

by ccpdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2024

Palm Chevrolet responded

Thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

April 03, 2024

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Employee Rating

I always receive the best service when I get my truck serviced. I would definitely recommend their service to anyone. More

by ARTISHA WILLIAMS
Recommend Dealer
Yes

Other Employees Tagged: Dennis Calcaterra, Franchesca Soto, Daniel Mullener , Mike Amey, Jeremy Grey, Scott Niebuhr

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Apr 05, 2024

Palm Chevrolet responded

Hi Artisha, and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Palm Chevrolet. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Wayne Bogle Parts and Service Director

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