Dropped my truck off on a Monday (0700 hrs), took till
Wednesday to hear back, was told it needed parts, parts weren't available. I asked about possible financing, I didn't use the link after all, then I
Wednesday to hear back, was told it needed parts, parts weren't available. I asked about possible financing, I didn't use the link after all, then I get a call the next for permission to proceed with the work.....?? Really?? That was Thursday, was told it would be ready Friday, got no call till later that it would not be ready till Monday. Do you honestly think I would be inclined to bring my truck back in for a visit? Ponder that thought.
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by abn82tmcc
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Palm Chevrolet responded
I understand your frustration with the delays and miscommunication during your service visit. I strive for efficiency and clear communication, so your concerns are taken seriously. Please contact me directly to discuss this further. I aim for the highest standards and hope to have the opportunity to make things right. Thank you for bringing this to my attention.
Sincerely,
Wayne Bogle
Parts and Service Director
Great people to work with!
Plus the coffee is good too along with the advice that was given to me
Plus the coffee is good too along with the advice that was given to me
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by Win32686Fl
Verified Customer
Verified Customer
Service Price Transparency
May 10, 2024 -
Palm Chevrolet responded
Thank you! I appreciate your kind words about your experience with us at Palm Chevrolet. I'm glad you found our team helpful and enjoyed the coffee. I look forward to assisting you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
I continue to use Palm Chevrolet Of Ocala because of
Scott Kelly! He is punctual, polite, and communicates extremely effectively! He is a true asset to the dealership.
Scott Kelly! He is punctual, polite, and communicates extremely effectively! He is a true asset to the dealership.
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by miranda12
Verified Customer
Verified Customer
Service Price Transparency
May 07, 2024 -
Palm Chevrolet responded
Thank you for your kind words! Scott is a great asset and I am glad to hear he provided an excellent experience for you. I look forward to servicing you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
Everyone I’ve come in contact with at Palm is very nice
and helpful and do a great job
and helpful and do a great job
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by None
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Palm Chevrolet responded
Thank you for this wonderful feedback! We are happy to hear how our staff helped you and we will be sure to let them know of your kind words. Take care and have a great day!
Best,
The Palm Chevrolet Team
Scott reviewed my Service history and recommended to have
my transmission serviced and explained why I needed it. The why is what all consumers need to know.
my transmission serviced and explained why I needed it. The why is what all consumers need to know.
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by PETROWSKIRICHARD
Verified Customer
Verified Customer
Service Price Transparency
May 04, 2024 -
Palm Chevrolet responded
Richard, thank you for the awesome feedback! Scott is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service.
Sincerely,
Wayne Bogle
Parts and Service Director
Scott went above and beyond to make sure I was taken
care! Even though my car took an extra amount of time to fix he was awesome at communicating!
care! Even though my car took an extra amount of time to fix he was awesome at communicating!
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by taricampbell29
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2024 -
Palm Chevrolet responded
Thank you for taking the time to leave us such a great review! I appreciate every hard-working member of our service team, and I am thrilled to know Scott went above and beyond to make sure you were take care. If you have any additional comments and/or questions, please feel free to contact me directly!
Sincerely, Wayne Bogle Parts and Service Director
Me and my mom have bought several vehicles from Chris and
Palm Chevrolet and have always had a great experience. Chris Drewery is very attentive and easy to work with as always.
Palm Chevrolet and have always had a great experience. Chris Drewery is very attentive and easy to work with as always.
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by paulsotolongo
Verified Customer
Verified Customer
Apr 30, 2024 -
Palm Chevrolet responded
Thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Palm Chevrolet. We can’t wait to see you for your next servicing appointment!
Best,
The Palm Chevrolet Team
Always was greeted with a smile and asked what needs to
be done to your vehicle and most important do you need a ride or are you waiting. The technician Alan Grubbs has always done excellent work with no
be done to your vehicle and most important do you need a ride or are you waiting. The technician Alan Grubbs has always done excellent work with no problems.
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by GENEMULLIS
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Palm Chevrolet responded
Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with!
Best,
The Palm Chevrolet Team
Scott was courteous and knowledgeable.
The waiting areas were comfortable and the restrooms were clean and accessible. Service was quick and efficient. I will be using Palm Chevrolet fo
The waiting areas were comfortable and the restrooms were clean and accessible. Service was quick and efficient. I will be using Palm Chevrolet for maintenance from now on.
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by danimcstan7
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Palm Chevrolet responded
We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
Best,
The Palm Chevrolet Team
Sat in lobby 1 1/2 hrs after my car was finished and no
one let us know anything . Frustrating!
one let us know anything . Frustrating!
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by knighton.mary9615
Verified Customer
Verified Customer
Apr 22, 2024 -
Palm Chevrolet responded
Mary, thank you for providing this feedback about your experience at Palm Chevrolet. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience.
Sincerely,
Wayne Bogle
Parts and Service Director