I made an appointment for a Friday morning only to be
contacted the next day to be told that they only perform oil changes on Fridays. This caused some chaos with our household’s schedule that week. If i
contacted the next day to be told that they only perform oil changes on Fridays. This caused some chaos with our household’s schedule that week. If it was known ahead of time, we could have planned accordingly.
Second, I explained what my issue was. The steering wheel was locking up and I was getting a notification that steering assist was off. I receive a text message informing me that I need to approve a battery change before they would even consider diagnosing my car. No way of explaining that the battery was recently purchased. I approve the service request. And then receive a message that my car is done. They didn’t diagnose the problem because it was assumed that the battery was the issue.
Fast forward two weeks, I’m driving on my way home from the Orlando airport with my daughter and my steering wheel locks up. I manage to force the wheel to turn off the highway, first exit and find a gas station to park in. The whole time my steering wheel is locking up, releasing, locking up, releasing. I manage to turn into a gas station, and request road side to tow my car to the nearest Chevy. When I arrived there and I explained how I had gotten a new battery two weeks ago but the issue is persisting, they said that someone should have hooked up a device to see if any codes popped up. He did this with me in front of him, walked me to the computer and showed me that the electric power steering assist motor was overheating, causing it to malfunction. My car is now at a dealership in Orlando waiting’s power steering rack replacement.
So, no. I won’t be recommending Palm Chevrolet to anyone. I won’t be coming back, either. I’m incredibly disappointed at myself for not challenging the new battery that your service department required be to approve to get a diagnosis but didn’t receive. I’m also extremely upset that my daughter and I could have gotten into an accident, driving in downtown Orlando traffic. Oh, and apart from the 387.00 bill from Palm Chevrolet, I now have to pay the $1200+ fee for the repairs that I actually needed.
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by natalia.urquiza
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Palm Chevrolet responded
Thank you for sharing your experience with us, Natalia. I genuinely appreciate your detailed feedback regarding your appointment and the service you received at Palm Chevrolet. I understand the frustration caused by the scheduling miscommunication and the subsequent issues with your vehicle. It’s concerning to hear about the challenges you faced with your steering, especially considering the safety implications. We strive to provide thorough diagnostics, and it seems that your experience did not reflect our standards. I value your input and would like to review your concerns further to ensure we address them properly. Please feel free to reach out to us directly so we can discuss this matter and see how we can assist you. Thank you again for your feedback, and we hope to have the opportunity to improve your experience with us in the future.
Sincerely,
Wayne Bogle
Parts and Service Director
Feb 20, 2026 -
natalia.urquiza responded
Hi Wayne,
I would appreciate connecting with you. Is there a good contact number?
The problem is not fixed and clearly no one could have
test driven the car since I got the error message at the first stop light I came to after leaving Palm. I thought it might go like this when I was t
test driven the car since I got the error message at the first stop light I came to after leaving Palm. I thought it might go like this when I was told I needed a new battery yet Palm put in a new battery in December After I reminded them of that they said it needed charged. Why would a new battery need charged
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by PATTY.SCHIEFER
Verified Customer
Verified Customer
Feb 12, 2026 -
Palm Chevrolet responded
Thank you for sharing your experience, Patty. I understand your concerns about the error message returning so quickly after your visit and the questions surrounding the battery recommendation. At Palm Chevrolet, we recognize how important it is for customers to feel confident that concerns have been thoroughly evaluated and clearly explained.
I invite you to reach out to us directly should you wish to continue the conversation. Your experience helps us grow and serve you better.
Sincerely,
Wayne Bogle
Parts and Service Director
I had my 15,000 maintenance.
As usual, everything went very smoothly. Arrived early and maintenance crew performed their tasks in a timely manner. No major issues found. Next reg
As usual, everything went very smoothly. Arrived early and maintenance crew performed their tasks in a timely manner. No major issues found. Next regular maintenance is at 20,000 miles.
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by basket522
Verified Customer
Verified Customer
Service Price Transparency
Feb 08, 2026 -
Palm Chevrolet responded
Thank you for your positive feedback! I’m happy to hear that your 15,000-mile maintenance went smoothly and that our team was able to assist you efficiently. I truly appreciate your trust in Palm Chevrolet and we look forward to seeing you again for your next service at 20,000 miles. Safe driving!
Sincerely,
Wayne Bogle
Parts and Service Director
Excellent, easy, fast, Helpful, very good communication
as my car was being worked on Great service
as my car was being worked on Great service
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by dbossramos
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Kelly
Feb 05, 2026 -
Palm Chevrolet responded
Thank you for your wonderful review! I am thrilled to hear that you had an excellent experience with us at Palm Chevrolet. Our team strives to provide fast and helpful service, and it's great to know that the communication during your car's service was appreciated. We look forward to assisting you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
I have a 2024 100,000 truck with 17 miles and a faulty
break sensors and the from breaks had to be replaced and they cut into the rooters when the car told me I had 70% break life on front and back and ha
break sensors and the from breaks had to be replaced and they cut into the rooters when the car told me I had 70% break life on front and back and had to pay 1100.00 for what's clearly a warranty issue. The dealer stepped up and worked with GM to get a full refund. Thank you Plam Chevy!
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by JUSTIN
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2026 -
Palm Chevrolet responded
Thank you for sharing your experience with us, Justin. I understand your concerns regarding the brake sensors and the repairs on your 2024 truck. While we strive to maintain high standards, I appreciate your feedback and would like to address this matter further.
If you’d like to go over your experience in greater detail, feel free to get in touch with us directly at Palm Chevrolet. Your input is appreciated.
Sincerely,
Wayne Bogle
Parts and Service Director
Feb 03, 2026 -
Palm Chevrolet responded
Thank you for your thoughtful review, Justin! I am glad to hear that our team at Palm Chevrolet was able to work with GM to assist you in resolving the issue with your 2024 truck. I appreciate your patience and am pleased that you received a full refund. If you need anything further or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!
Sincerely,
Wayne Bogle
Parts and Service Director
Feb 03, 2026 -
JUSTIN responded
I spoke with Scott (who was very good) and Ali who did apply a small discount and that was it. I reached out to Brandon Maynard who called me back and said they are working on something with GM and he would get back with me. I am hopeful this gets addressed. Thank you for following up.
Feb 03, 2026 -
JUSTIN responded
The dealer worked with GM and got me a full refund! Things happen and I am really appreciative of Scott and the dealer making it right!
Have been servicing my truck for 5 years at Palm.
Scott has always been very helpful. Thank you
Scott has always been very helpful. Thank you
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by TYOUNGLOVE
Verified Customer
Verified Customer
Service Price Transparency
Feb 01, 2026 -
Palm Chevrolet responded
Thank you for your kind words! I’m happy to hear that you’ve been servicing your truck with us at Palm Chevrolet for the past five years and that Scott has been able to assist you effectively. We truly appreciate your loyalty and look forward to serving you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
I have never had a bad experience with Palm.
The service staff are always accommodating and friendly.
The service staff are always accommodating and friendly.
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by ccaiazzo65
Verified Customer
Verified Customer
Service Price Transparency
Jan 29, 2026 -
Palm Chevrolet responded
Thank you for your kind words! I’m thrilled to hear that you’ve had consistently positive experiences with the service staff at Palm Chevrolet. I pride myself on ensuring a friendly and accommodating experience, and it’s wonderful to know that it shows. We look forward to seeing you again soon!
Sincerely,
Wayne Bogle
Parts and Service Director
Excellent communication and prompt work.
10-10 customer service. The car turned out great too.
10-10 customer service. The car turned out great too.
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by coh31990
Verified Customer
Verified Customer
Service Price Transparency
Jan 28, 2026 -
Palm Chevrolet responded
Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with us at Palm Chevrolet. It's great to know that you appreciated our communication and customer service, and I'm glad you're happy with your car. We look forward to serving you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
Long wait no feedback hopefully better next time I go for
service appointment, not impressed
service appointment, not impressed
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by England1944
Verified Customer
Verified Customer
Service Price Transparency
Jan 19, 2026 -
Palm Chevrolet responded
Thank you for sharing your experience with us. I appreciate your feedback regarding the wait time during your service appointment. At Palm Chevrolet, we strive to provide timely and efficient service, and your input helps us improve.
Please feel free to reach out to us directly if you have any concerns for your next visit. We look forward to serving you better next time.
Sincerely,
Wayne Bogle
Parts and Service Director
Great communication Pleasant to work with gave me updates
on my vehicle and diagnostic Would recommend highly
on my vehicle and diagnostic Would recommend highly
More
by DFLASH75
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Kelly
Jan 03, 2026 -
Palm Chevrolet responded
Thank you for your wonderful review! I am thrilled to hear that you had a great experience with us at Palm Chevrolet. We strive for excellent communication and keeping our customers informed about their vehicles. We appreciate your recommendation and look forward to assisting you again in the future!
Sincerely,
Wayne Bogle
Parts and Service Director
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