The dealership was great, the staff was welcoming, and
the service was good too with all the problems fixed.
the service was good too with all the problems fixed.
More
by HCABA982844
Verified Customer
Verified Customer
Mar 21, 2026 -
Audi Gilbert responded
Thank you so much for sharing positive feedback about your experience at Audi Gilbert! We’re glad to hear things went well and our team made you feel welcome. It’s especially rewarding to know we were able to resolve all the issues with your vehicle. We truly appreciate your feedback and look forward to serving you again in the future!
This was first service experience with Audi and it was
the best service I had. I loved the video update and my service was done before the estimated time.
the best service I had. I loved the video update and my service was done before the estimated time.
More
by swpm12
Verified Customer
Verified Customer
Service Price Transparency
Mar 19, 2026 -
Audi Gilbert responded
Thank you for sharing your first service experience with us! We’re delighted to hear it was the best you’ve had and that you enjoyed the video update—it’s a great way to stay informed every step of the way. We’re also glad we could complete your service ahead of schedule. We truly appreciate your feedback and look forward to taking care of your Audi again in the future!
The dealer had to keep my car for several weeks and when
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sa
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sales manager and they were supposed to get back to me on a resolution. No one ever contacted me again, even after two attempts on my part to contact the service manager. So now, I have a hold in my windshield protection film that some how occurred with the dealer was in possession of the car with no communications on a solution!
More
by alvinchow94
Verified Customer
Verified Customer
Service Price Transparency
We have been working with Scott for a number of years,
and he always provides exceptional service. This visit, he went out of his way to fit us into an already busy service schedule so that the car would
and he always provides exceptional service. This visit, he went out of his way to fit us into an already busy service schedule so that the car would be diagnosed ASAP. Although a loaner car wasn't available immediately, he kept us informed about when one might by returned and communicated when it did come in. Scott is knowledgeable and straightforward. We really enjoy doing business with him and the dealership.
More
by Deborah Egan
Verified Customer
Verified Customer
Mar 16, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your experience! We’re glad to hear that Scott has consistently provided you with exceptional service. He truly takes pride in making sure our customers are taken care of, even when the schedule is full, and it’s great to know his efforts to get your vehicle diagnosed quickly and keep you updated made a difference.
We appreciate your patience regarding the loaner vehicle and are happy Scott was able to keep you informed and get one to you as soon as it became available. Your kind words about his knowledge, communication, and straightforward approach mean a lot to Scott and our team.
Thank you again for choosing our dealership—we always enjoy working with you and look forward to assisting you again in the future!
Scott and the Gilbert team great as usual.
Well communicated and in and out very quickly. JD
Well communicated and in and out very quickly. JD
More
by jeffduncan1964
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Audi Gilbert responded
Thank you for the great review! We're glad to hear that Scott took great care of you once again. Providing clear communication and quick, efficient service is always our goal, and we appreciate you taking the time to share your experience. We look forward to seeing you again next time!
I was very satisfied the way Scott and the crew treated
their customers and also the performance they did on my car.
their customers and also the performance they did on my car.
More
by NELPER71
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2026 -
Audi Gilbert responded
Thank you for your kind words! We truly appreciate you taking the time to share your experience. Scott and the team work hard to make sure every customer is treated with respect and that every vehicle receives the best possible care. We're glad to hear you were satisfied with both the service and the work done on your car. We look forward to helping you again in the future!
Customer Service was phenomenal as always!
The team was extremely helpful and communicative. Looking forward to many more years as an Audi customer.
The team was extremely helpful and communicative. Looking forward to many more years as an Audi customer.
More
by jocelynyhicks
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Audi Gilbert responded
Thank you for the wonderful review! We’re thrilled to hear that our team provided the phenomenal service you’ve come to expect. It means a lot to us that you appreciate the helpful and communicative experience. We truly value your loyalty and look forward to taking care of you and your Audi for many more years to come!
I consistently experience excellent customer care from
the Audi Gilbert service department. That is very important to me as as Audi owner and customer.
the Audi Gilbert service department. That is very important to me as as Audi owner and customer.
More
by Sue
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Audi Gilbert responded
Thank you for your kind words and continued trust in our service team! We’re delighted to hear that you consistently experience excellent customer care from our service department. Providing a great experience for our Audi owners is very important to us, and we truly appreciate your loyalty. We look forward to serving you again!
Scott was very attentive to our needs.
He was transparent regarding time needed to complete the service. He also provided information that helped us get an approved insurance claim.
He was transparent regarding time needed to complete the service. He also provided information that helped us get an approved insurance claim.
More
by PHXKBR
Verified Customer
Verified Customer
Service Price Transparency
Mar 10, 2026 -
Audi Gilbert responded
Thank you for taking the time to leave such a kind review. We’re happy to hear that Scott was attentive to your needs and kept you well informed throughout the service process. Transparency and clear communication are very important to us, and it’s great to know Scott delivered that experience for you.
We’re also glad he was able to provide helpful information that assisted with getting your insurance claim approved. Your feedback means a lot to our team.
Thank you again for your support, and we look forward to helping you in the future!
We’ve been customers of this dealership for over three
years and have always been happy with their level of service and care.
years and have always been happy with their level of service and care.
More
by nayajean
Verified Customer
Verified Customer
Mar 07, 2026 -
Audi Gilbert responded
Thank you for your continued trust and for being a loyal customer for over three years! We truly appreciate your kind words and are glad to hear you’ve been happy with our service and care. We look forward to serving you again in the future.
Dealer Reviews
Cars for Sale
Dealer Log In
