Scott Pfannenstiel | Page 6

I have had the WORST luck with my Audi — if not for Scott and Chad in the Service Dept, I would have sold my car a long time ago. They are arguably the only reason I still have my E-Tron. They have been A and Chad in the Service Dept, I would have sold my car a long time ago. They are arguably the only reason I still have my E-Tron. They have been AWESOME about getting any/all of my issues warrantied and corrected. The process is always quick and easy. More

by nickjchristie Verified Customer Verified Customer

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Had good audi maintenance service Nice dealership. Hope to utilize your team in the future Hope to utilize your team in the future More

by leshanson65 Verified Customer Verified Customer

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Always first class treatment from the service department! Scott is really great I would recommend this Audi Dealership. Scott is really great I would recommend this Audi Dealership. More

by sharon_steele Verified Customer Verified Customer

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We were not a priority. It took 7 1/2 weeks to get our car fixed and now we’re back to the same problems. Communication was non existent unless I called and until the servi It took 7 1/2 weeks to get our car fixed and now we’re back to the same problems. Communication was non existent unless I called and until the service manager got involved. If I didn’t call, I didn’t get updates or answers. More

by robert.grainger Verified Customer Verified Customer

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They were very helpful. Ordered me an uber because my car had to spend the night. Ordered me an uber because my car had to spend the night. More

by rosalita1 Verified Customer Verified Customer

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Everyone that I engaged with at the dealership was friendly. They were able to resolve my issues. friendly. They were able to resolve my issues. More

by MAISAHMUHAMMAD Verified Customer Verified Customer

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Scott has been a great advisor He always helps me with any/all issues/non issues any/all issues/non issues More

by JODY.GUSTAFSON Verified Customer Verified Customer

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Scott is very professional and attentive. Answered all of my questions. Very pleasant to talk too. You can tell he really enjoys his profession. Answered all of my questions. Very pleasant to talk too. You can tell he really enjoys his profession. More

by kevinhughes1205 Verified Customer Verified Customer

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From the time I stepped onto the Audi Gilbert lot to buy my Q5 until this moment, I have been happily surprised by the care and great service I have received! I had my car towed into Audi service for a punc my Q5 until this moment, I have been happily surprised by the care and great service I have received! I had my car towed into Audi service for a punctured tire. I did not have an appointment. Scott in service got my car taken care of that very day, He needed to keep my car for a few hours so he arranged a ride for me to get me to work. After work he arranged for a ride to bring me back to the dealership. When I arrived, my car was repaired and washed! When I called mid-day to ask a question, Scott was not available, but another service agent happily assisted me. A representative from Audi even called me the next day to ensure I was completely satisfied. Prices are reasonable and the staff are great! More

by Krysti K Verified Customer Verified Customer

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After initial miscommunication on both sides, Chad reached out and invited me to come in and bring my car for scheduled service. Kevin, Chad and team provided five star service to me. I was provided w reached out and invited me to come in and bring my car for scheduled service. Kevin, Chad and team provided five star service to me. I was provided with a loan vehicle while they determined what was wrong with my car specifically the check engine light. The service provided at Audi GILBERT is tops and I would come back in a heartbeat as I know I’m in good hands with Chad and his team. Thank you, Audi GILBERT! More

by BJCLARKLAW Verified Customer Verified Customer

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