I was having intermittent issues that were hard to trace
but the guys in the Service department worked hard to figure out my car’s issues. It took several days but they were kind enough to provide me with a
but the guys in the Service department worked hard to figure out my car’s issues. It took several days but they were kind enough to provide me with a car while mine was in the shop and when I got mine back, it was all clean and the problem was solved. Thanks to Scott and the team. Happy to have a dealership that knows what they are doing with a great customer service level.
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by lawest
Verified Customer
Verified Customer
Service Price Transparency
Mar 07, 2026 -
Audi Gilbert responded
Thank you for your thoughtful review! We’re glad Scott and our Service team were able to track down the issue and get everything resolved for you. We appreciate your patience during the process and are happy we could keep you on the road with a loaner vehicle. It means a lot to hear that you had a great experience with our team and customer service. We truly appreciate your support!
It was my first oil change and I must say everyone was
helpful and knowledgeable. My advisor explained what will be done and how much it would cost. He was right on. It was a pleasant experience.
helpful and knowledgeable. My advisor explained what will be done and how much it would cost. He was right on. It was a pleasant experience.
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by brucedixon538
Verified Customer
Verified Customer
Service Price Transparency
Mar 04, 2026 -
Audi Gilbert responded
Thank you so much for your kind words and for choosing Audi Gilbert for your service needs. We’re thrilled to hear that our team was helpful, and that your advisor clearly explained the services and costs. We truly appreciate your feedback and look forward to seeing you again in the future!
Great service department.
Scott always takes great care of me.
Highly recommend him for anything.
Scott always takes great care of me.
Highly recommend him for anything.
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by EMMITT294829
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2026 -
Audi Gilbert responded
Thank you so much for taking the time to submit a review!
We truly appreciate your kind words about Scott. He always strives to take great care of everyone he works with, and it means a lot to hear that reflected in your experience.
Thank you as well for the strong recommendation — we’re grateful for your support!
Mark did a good job for us.
Timely, suggested recall needed and got me an uber home.
Timely, suggested recall needed and got me an uber home.
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by ed_g_karo
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you so much for taking the time to share your positive experience. We truly appreciate your thoughtful review and your support. It means a great deal to our team to know that our efforts made a difference.
We look forward to serving you again soon!
Pleasant to work with and meticulous Easy to schedule but
usually there are loner cars available
usually there are loner cars available
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by judyaz0717
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your positive review! We truly appreciate you taking the time to share your experience. Please contact Scott before your next service. He'll do his best to assist with a loaner vehicle. We’re grateful for your support and look forward to seeing you again!
Scott always works hard to ensure the best outcome.
I really appreciate him. Thank you, Scott!
I really appreciate him. Thank you, Scott!
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by tc1213
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your positive review about Scott. We’re so glad to hear that he made such a great impression and provided you with excellent service. Hope to see you again soon!
All good.
Car is great Scott took care of dealing with the insurance co and got all the work completed. Car is back to running great.
Car is great Scott took care of dealing with the insurance co and got all the work completed. Car is back to running great.
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by bob
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 28, 2026 -
Audi Gilbert responded
Thank you for your great feedback! We’re so glad to hear your car is running great again and that Scott was able to take care of everything with the insurance company and get the work completed smoothly.
We truly appreciate your trust and your kind words!
Everyone that I’ve spoken to or been in contact with was
very kind, patient, and knowledgeable. I didn’t feel like an inconvenience to anyone as I always do at other Audi dealerships. They’ve got a great se
very kind, patient, and knowledgeable. I didn’t feel like an inconvenience to anyone as I always do at other Audi dealerships. They’ve got a great set of staff here and it makes all the difference to an already stressful situation.
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by mooremoore
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you so much for sharing your experience. We’re truly grateful for your kind words about our team’s patience, knowledge, and care. It means a great deal to know you felt supported and valued throughout your visit.
We understand that service situations can be stressful, and we’re honored to provide a different experience than what you’ve encountered at other Audi dealerships. Your feedback encourages us to keep raising the bar.
Thank you again for your trust and recommendation!
Loved the professionalism of Scott and his team.
Disappointed that AUDI would not cover a small rock that hit my sonar on the front grill. I bought a 5 year warranty on the vehicle and I was disapp
Disappointed that AUDI would not cover a small rock that hit my sonar on the front grill. I bought a 5 year warranty on the vehicle and I was disappointed that they would not extend that coverage. My car was at the dealership for six days which I thought was excessive. Overall, very happy with the professionalism of Scott and his team. Just disappointed in Audi's policy.
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by jeff.sutherlin
Verified Customer
Verified Customer
Service Price Transparency
Feb 28, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your feedback. We truly appreciate your kind words about Scott and our team’s professionalism — that means a great deal to us.
We’re sorry to hear about your disappointment regarding the sonar damage and warranty coverage. We certainly understand how frustrating that situation must have been, especially after purchasing extended coverage and being without your vehicle for several days. While warranty decisions are ultimately determined by the manufacturer, we always want our clients to feel supported and informed throughout the process.
If there’s anything further we can review or clarify for you, please don’t hesitate to reach out. We value your business and hope to have the opportunity to provide you with an even better experience in the future.
Told it would take over two weeks to have car serviced
and no loaners. So had car towed to Audi Chandler and, despite not having bought the car there or having any previous service history, they diagnosed
and no loaners. So had car towed to Audi Chandler and, despite not having bought the car there or having any previous service history, they diagnosed the issue within two hours. Simply no reason to ever visit Gilbert store again.
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by pearsoda0
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Pfannenstiel
Feb 23, 2026 -
Audi Gilbert responded
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, as it is never our intention for a guest to feel unsupported or undervalued.
We would like to clarify that a loaner vehicle was offered at the time your vehicle was scheduled for tow out, and we apologize if this was not communicated clearly. Providing transparent and timely communication is a priority for us, and it’s clear we fell short of that standard during your visit.
Your comments highlight areas where we can improve, and we appreciate the opportunity to do so. Our team is committed to delivering a higher level of service, and we would welcome the chance to speak with you directly to address your concerns and restore your confidence in our dealership.
Please feel free to contact us at your convenience. Chad Ludwig - Service Manager 480-855-8170
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