Scott Rutan | Page 3

On Monday 07/03/2023 i brought my kia sorento in for an oil change, inspection and to find out why i was losing a quart of oil every 400 miles. In October or November i brought the car in for the same prob oil change, inspection and to find out why i was losing a quart of oil every 400 miles. In October or November i brought the car in for the same problem , i was told the gasket was shot and needed to be replaced. I said ok, what ever it takes. I sat there 7 hours before i was told they would give me a loner to go home and come back the next day to pick up my car. Next day i picked up my car . The problem was there was a nut or bolt that was striped or something and they had todrill it out, so i was told. Over the next few months i noticed i was still burning or losing oil which made me believe i just threw away a lot of money. I usually dealt with Scott R. Whatever Scott said needed to be replaced i did it because i had trust in his diagnosis.. So today i came in for an oil change and they had a new guy taking Scott place, it seems he must have got demoted or punished for something. Well after a long wait the service guy came to me and said i needed brakes, ball joints, which i believe i had done in Feb Or December plus there was a stripped bolt on my gasket that the oil was leaking out of. Plus he had the xxxxx to try and charge me for that. I saw Scott and ask him to intervene but i guess he didn't want to get involved. I am not paying twice for the job that should have been done right by a CHAD in the first place. Bottom line, i didnt get my oil change, i didnt get an inspection because the service guy i would fail for ball joints, i didnt get my OIL problem solved but i did shell out over $300 for brakes. I am disappointed in the service needless to say by the kia service department. I use to have faith in the service department but i can see now that when your dealing with car company's, no matter if its salesman or the service department you're dealing with the lowest form of life on the planet. I know this will not get me any brownie points but there is no way in xxxx i am paying twice for the same job. You can call or e mail me. I use to be a supporter., right now KIA in my book sucks . The best thing that happened was the girl who washed my car did a great job More

by STANSKI1 Verified Customer Verified Customer

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I've yet to have any issues at all with service, other than an old employee that left my car looking dirtier than before the "car wash", they are great. than an old employee that left my car looking dirtier than before the "car wash", they are great. More

by J.PERDUE09 Verified Customer Verified Customer

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Excellent people and service, will continue to go there. Wish they eould open Saturdays again soon. Wish they eould open Saturdays again soon. More

by BLURUNICORN113 Verified Customer Verified Customer

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The service center is excellent always meet our needs and always has our vehicles done in a timely manner. The staff that work in the service center always polite and knowledgeable. always has our vehicles done in a timely manner. The staff that work in the service center always polite and knowledgeable. More

by AE4399 Verified Customer Verified Customer

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the job was completed in a timely fashion was very satisfied.did not have to wait for a long time satisfied.did not have to wait for a long time More

by JCROF Verified Customer Verified Customer

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They really go out of their way to help a person out. Kind and friendly Kind and friendly More

by MARISOLBERDECIA Verified Customer Verified Customer

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All work done was explained to me in useful detail. I do wish Leighton Kia would stop asking me, texting me and writing letters to me all asking to sell them my car. I do wish Leighton Kia would stop asking me, texting me and writing letters to me all asking to sell them my car. More

by Bay Mare Verified Customer Verified Customer

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Very friendly. Explained things well. Called my home describing status and car was done in good time. We had a good time talking about my car being stick and remi Explained things well. Called my home describing status and car was done in good time. We had a good time talking about my car being stick and reminisced on our younger days when we were forced to learn how to drive stick by our parents. 🤣 I said I really wondered if I needed the theft update cuz I saw on Instagram how two tried to steal a KIA, they jumped in but then jumped out and fled cuz it was stick. We just laughed. Great conversation. 👍🏻 More

by Sue Verified Customer Verified Customer

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Service was needed and completed with care. It was worth the wait and I was notified of additional work that needed to be completed while waiting. It was worth the wait and I was notified of additional work that needed to be completed while waiting. More

by Brian1973 Verified Customer Verified Customer

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Had to get my yearly inspection done an my car and they called me to remind me and they did it in a short period of time. Oh yeah did I forget to tell you it was free. They are very friendly and profession called me to remind me and they did it in a short period of time. Oh yeah did I forget to tell you it was free. They are very friendly and professional also. If you are looking for a new car I would definitely check out lehighton Kia. More

by tracybsmith17 Verified Customer Verified Customer

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