Always fantastic customer service!! Quick and painless.
Super friendly! Thomas Mackey definitely deserves a five star review! I will always Rizza for sales and service.
Super friendly! Thomas Mackey definitely deserves a five star review! I will always Rizza for sales and service.
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by zoboy
Verified Customer
Verified Customer
Feb 23, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great job as usual. Scott was professional and
efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends.
efficient. I will continue to have my car serviced at Joe Rizza and will recommend it to family and friends.
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by REREHAMP
Verified Customer
Verified Customer
Feb 18, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
I really appreciate my service advisor Scott. He took
fantastic care of me. He was very professional and courteous. Thank you for your help Scott!
fantastic care of me. He was very professional and courteous. Thank you for your help Scott!
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by RDBAL
Verified Customer
Verified Customer
Feb 16, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great service by Scott. Did not feel inapt for any of the
questions I asked him. Direct with answers. Understood all he said. Thanks Scott.
questions I asked him. Direct with answers. Understood all he said. Thanks Scott.
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by LDBOADNAX
Verified Customer
Verified Customer
Other Employees Tagged:
Dmitri Bowie - great conversation
Feb 13, 2020 -
Joe Rizza Ford Lincoln responded
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Brought in my vehicle for a recall and a warranty item.
No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improp
No loaner or rental for the issue which is kind of a bummer. Had to bring my vehicle back in for the same issue to find the part was installed improperly (mistakes happen, no big deal). No accommodations for bringing my vehicle back for a dealer mistake. I have a dash cam installed in my car, I watched the video when I got home to find the technician revving and accelerating fast in the back lot of the dealership. Before the final test drive to test the new wheel bearing, he turns off the camera. 9 minutes of video missing and I have no idea what he is doing. Especially seeing what he was doing in the back lot, I’m pretty sure it was continuous joy riding. No need to turn off the camera in the first place. I buy a brand new Ford to have reliable transportation, to be inconvenienced without any vehicle, and have my car not treated correctly. I never do reviews , but this was an exception.
The part is fixed, but will be taking it to another dealership to have it all checked out. Its unfortunate to have the trust lost, having seeing a place with great reviews and my work who brings our fleet of vehicles to this location.
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by Clarksfisher
Verified Customer
Verified Customer
Feb 21, 2020 -
Joe Rizza Ford Lincoln responded
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience.
Nora Rizza, Internet Director, nrizza@rizzacars.com
Scott, always takes care of all our cars. The
communication is always great and you can see he is passionate about his job. My Lincoln dealer.
communication is always great and you can see he is passionate about his job. My Lincoln dealer.
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by RRAVELO
Verified Customer
Verified Customer
Feb 04, 2020 -
Joe Rizza Ford Lincoln responded
We are pleased to hear that you had an excellent experience with Scott and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
The service department was awesome dealing with me and my
car issues they fixed everything up just perfect I was able to drop my car off on Wednesday evening and by 11 o’clock the next morning it was Done I
car issues they fixed everything up just perfect I was able to drop my car off on Wednesday evening and by 11 o’clock the next morning it was Done I was very happy with the service
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by MARCH9JM
Verified Customer
Verified Customer
Other Employees Tagged:
Bobby Driggers, Ike Mohammed, Eric Montanez, Eduardo Rodriguez
Feb 04, 2020 -
Joe Rizza Ford Lincoln responded
Thank you for putting your trust in Joe Rizza Ford of Orland Park! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
This dealership goes out of their way in the service
department and service writers to meet your needs in time, workmanship and guidance on future service necessary.
department and service writers to meet your needs in time, workmanship and guidance on future service necessary.
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by RONJAN9
Verified Customer
Verified Customer
Feb 02, 2020 -
Joe Rizza Ford Lincoln responded
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
Great service, knowledgeable staff, and caring attitudes.
I look forward to using your service again in the future. The concierge service was fantastic and much appreciated!
I look forward to using your service again in the future. The concierge service was fantastic and much appreciated!
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by MMSMITH
Verified Customer
Verified Customer
Other Employees Tagged:
Ashley
Jan 21, 2020 -
Joe Rizza Ford Lincoln responded
Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you.
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com
The service agent Scott was very helpful and courteous. I
had to leave the car and he assisted me with information about getting to enterprise.
had to leave the car and he assisted me with information about getting to enterprise.
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by Kewillis
Verified Customer
Verified Customer
Jan 21, 2020 -
Joe Rizza Ford Lincoln responded
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care!
Sincerely,
Nora Rizza, Internet Director, nrizza@rizzacars.com