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Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 17

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
448 Reviews
4.7

448 Reviews

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448 Reviews of Scott Spath

March 15, 2023

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Employee Rating

When I walked in I was greeted imeatedly from a very friendly sales staff. My primary purpose for my visit was for service on my 2021 Ranger, which was awesome. I walked the lot for a short time looki More

by mtpsparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Mike Hartley, Sean Pangburn, Sean Pangburn

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Mar 16, 2023

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

Mar 17, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comment to the team here at Ken Ganley Ford Norton! Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2023

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Employee Rating

Top shelf service organization. Mike Robinson, Scott, Carl, James, Jim, Tim and all the folks treat me like I work at the dealership or am a family member.best of the best! More

by Pjblues2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Tom Yerace, John Chapman, John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Mike Hartley

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Mar 11, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

March 09, 2023

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Employee Rating

Scott was able to get my car in quick. Did everything he said. Everyone was extremely nice and knowledgeable. More

by ccmprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2023

Ken Ganley Ford Norton responded

We are very happy to hear that Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 08, 2023

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Employee Rating

Staff was honest and professional. Estimate was on target and the work was well done. Have always been very impressed with this service department and continue to be. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Mike Hartley

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Mar 09, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

March 05, 2023

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Employee Rating

It was okay but expensive for a they wanted $100 to fix my radio radio More

by Shawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Mike Hartley

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Mar 06, 2023

Ken Ganley Ford Norton responded

Shawn, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

March 05, 2023

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Employee Rating

Always excellent service . Repair was done in a timely manner. Very courteous and professional. I have never had an issue in the 4 years they have been servicing my vehicles More

by Missylea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington

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Mar 05, 2023

Ken Ganley Ford Norton responded

Missy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

March 04, 2023

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Employee Rating

Thank you Scott Spath for taken care of me in my 2008 Ford edge Caleb Tucker More

by caleb_tucker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2023

Ken Ganley Ford Norton responded

Caleb, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Scott delivered such a great experience!

Mar 07, 2023

Ken Ganley Ford Norton responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please don't hesitate to reach out if there's anything additional we can do for you.

February 27, 2023

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Employee Rating

The truck needed several recalls completed and this took several days to complete. I was provided a newer loaner vehicle which worked out great. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2023

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, Jeff, we look forward to having you as a valued customer for many years to come!

Mar 02, 2023

Ken Ganley Ford Norton responded

Hi Jeff, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

February 21, 2023

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Employee Rating

This was a very good but routine visit. Work was done efficiently. Love the dealership. More

by ccroley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya, Brianna Worthington , Mike Hartley

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Feb 21, 2023

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

February 21, 2023

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Employee Rating

They had a different story each time I talked to them. Very inconsistent. Not very sure of what was going on. More

by Ptchevy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Hartley

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Feb 24, 2023

Ken Ganley Ford Norton responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

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