Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 36

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
447 Reviews
4.7

447 Reviews

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447 Reviews of Scott Spath

April 07, 2021

Dealership Rating
Employee Rating

Tell them you have a ceramic coating on your truck and that they will hand wash it, yet they send it though the brushed car wash... you can tell cause the tires didn’t get cleaned. It sucks knowing you sp More

by Judson3690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Apr 08, 2021

Ken Ganley Ford Norton responded

Hello, Providing a positive experience is our top priority. We spoke with the service department and they confirmed that they did hand wash your truck and that they did not send it through the brushed car wash. We are sorry that you feel that we didn't get the tires cleaned to your satisfaction. Please let us know if there's anything else that we can do in addition to the Free works package that we already provided you with after your previous grievance. Thanks!

Apr 09, 2021

Judson3690 responded

I appreciate the free service but I do know that the car wash does not do the tires and they wasn’t touched. The truck did look good but I have a hard time believing that the truck was hand washed because the way the body was shining and the tires was full of dirt still. If you can provide me with proof I will completely apologize and change my rating to the max. I just don’t know why a detailing place would allow that to come out like that. If I could add photos on here I would show you.

April 06, 2021

Dealership Rating
Employee Rating

Awesome service. Everyone in the service department takes great care of the customers. They keep you informed and they even was you car at no extra cost. More

by paasano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano, Drew Erdman

Apr 07, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

April 06, 2021

Dealership Rating
Employee Rating

Always exceeds my expectations. Great service and very accommodating. They even washed my vehicle and I didn’t have to ask them too. The staff is so friendly More

by boldry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Apr 06, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

April 06, 2021

Dealership Rating
Employee Rating

Why did I pay for oil change when I have 50 some thousand in Ford points? Could someone explain to me how this works please More

by lgbeall52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 29, 2021

Ken Ganley Ford Norton responded

Hi, we regret to hear that you are displeased with your recent experience with us. Someone from our staff will be reaching out to you in the very near future. Thankyou.

April 03, 2021

Dealership Rating
Employee Rating

The best by far that I have ever done business with! From sales to service!! From purchasing my vehicle to the 6 month service, the customer service is excellent. More

by amagnew1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano, Aaron Forsythe

Apr 04, 2021

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Ganley Ford. Please don't hesitate to reach out if you need anything else.

April 03, 2021

Dealership Rating
Employee Rating

I was happy they offered me a loaner car while my car was getting recall work done on it.It was also easy to schedule an appointment. More

by ANJ881
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2021

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

April 01, 2021

Dealership Rating
Employee Rating

Always friendly and willing to help have a great attitudes and pleasant working environment They return calls when you called him always willing to give you a right to a place where you need to go a More

by PATTERSONJOYCE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Apr 02, 2021

Ken Ganley Ford Norton responded

Thank you, Joyce, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ganley Ford, we look forward to having you as one of our valued customers for many more years to come!

March 31, 2021

Dealership Rating
Employee Rating

Scott in service was very good. Easy to talk to, kept me updated on timing of fix, and got the job done in the time I was told. Price is always going to be higher at a dealership service center than a conra More

by MattR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2021

Ken Ganley Ford Norton responded

We are very happy Scott provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 31, 2021

Dealership Rating
Employee Rating

Fast freindly service was very good. Free car wash was very nice also. missed the free cofee. Service was quicker than original estimate. Hour ten minutes More

by Al_bennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2021

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 30, 2021

Dealership Rating
Employee Rating

I had window visors added to my truck. After the visors were installed the installer noticed a very slight Crack in one of the visors. A new visor was ordered and installed a few days later at no extra cos More

by LOCO10
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Mar 31, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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