Scott Thompson

The MiniStL service team was professional, knowledgeable and friendly. They gave me a sense of caring in terms of their attention to my car's needs. and friendly. They gave me a sense of caring in terms of their attention to my car's needs. More

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My service advisor was responsive and kept me updated on the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave m the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave me while I was waiting for the repair to be scheduled was also nice. However, at times communication with the dealership seemed a bit inefficient. In one instance, my service advisor had no access/idea of the information I was given by the representative I talked to on the phone nor the information that I had already given the dealership. The information included basic details like car type (make, model, year), the type of repair, and the service cost estimate. (Though, in this specific scenario, I’m willing to believe that this not necessarily caused by the carelessness of the staff that I worked with, but rather some systematic issue in the dealership’s record keeping process.) Overall, I had a satisfactory experience at this dealership and certainly will be returning for future service requests, despite a few strange moments. More

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Our check engine light came on and knew we would need to go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right awa go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right away. Best thing is they didn't push to fix the problem now like some others do. Great customer service. More

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Got us in without an appointment as we needed the car functioning for a trip functioning for a trip More

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The staff are very friendly, the service was done quickly, and there is free coffee and snacks! quickly, and there is free coffee and snacks! More

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Fantastic customer service, willing to go above and beyond for their customer. Service is fast and quality would trust them with any one of my cars. beyond for their customer. Service is fast and quality would trust them with any one of my cars. More

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Thank you for taking my car as a drop in yesterday. I had a nail in the tire and the Service Dept took it right in and fixed it. They also washed it and checked other parts of the car I had a nail in the tire and the Service Dept took it right in and fixed it. They also washed it and checked other parts of the car More

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Everyone is kind, knows me and my Mini. Prompt, efficient and kind always gets my vote Prompt, efficient and kind always gets my vote More

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The facility itself was very clean and arranged very conveniently for service. All the people I encountered were friendly and helpful. The actual work was completed on time and as promised. I would high conveniently for service. All the people I encountered were friendly and helpful. The actual work was completed on time and as promised. I would highly recommend the dealership for any of your mini needs! More

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From start to finish, my experience with service was friendly, patient, attention to detail, clean, timely, and I was well informed throughout the process. Impressive! friendly, patient, attention to detail, clean, timely, and I was well informed throughout the process. Impressive! More

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