Scott Ticker | Page 15

The service was impeccable the agent was knowledgeable I will recommend anyone to Acura of Pembroke Pines will recommend anyone to Acura of Pembroke Pines More

by MARIESILVA12 Verified Customer Verified Customer

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Great quick service and attention to detail, took great care of me as their customer. Highly recommend and loved my salesperson Tatianna and F&I Ryan! care of me as their customer. Highly recommend and loved my salesperson Tatianna and F&I Ryan! More

by darkfenix417 Verified Customer Verified Customer

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I have bought numerous cats at this dealership. I keep coming back because they always make me feel special and make the experience so easy. I keep coming back because they always make me feel special and make the experience so easy. More

by DONNA34 Verified Customer Verified Customer

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Our sales person was friendly and knowledgeable about the Acura vehicles. Sales manager understood what our purchase goals were. We made the final purchase within minutes and without haggling. Great team at Acura vehicles. Sales manager understood what our purchase goals were. We made the final purchase within minutes and without haggling. Great team at Pines Acura! More

by papabear0619 Verified Customer Verified Customer

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Keep up the good work! I am very pleased with the service I received on Friday! I am very pleased with the service I received on Friday! More

by tashiab0 Verified Customer Verified Customer

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Everyone one was amazing, best acura dealership ever. Will buy from them time after time! Will buy from them time after time! More

by Oscar.l.olive Verified Customer Verified Customer

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This is my second vehicle purchased at this dealership. Curtis was my sales rep who assisted me and Reeves was the finance person who processed my transaction. Thanks to their help I was able to walk in an Curtis was my sales rep who assisted me and Reeves was the finance person who processed my transaction. Thanks to their help I was able to walk in and out of the dealership with a new vehicle in record time. Very pleased with my experience and would recommend to others. Thanks More

by lizgarcia1107 Verified Customer Verified Customer

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Very professional. The experience was really smooth. We received a very cordial attention. Extremely pleased The experience was really smooth. We received a very cordial attention. Extremely pleased More

by Armandos1369 Verified Customer Verified Customer

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Have bought several cars from this dealership. Very friendly, helpful personnel highly recommended. I would definitely go back if I was in need of another vehicle. Very friendly, helpful personnel highly recommended. I would definitely go back if I was in need of another vehicle. More

by cathyperez220 Verified Customer Verified Customer

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Once the sale was done the rep Nigel was no help with issues I had with the vehicle. I would text and call and get no response. I was promised the car was perfect and safe to be taken home. Car ended up issues I had with the vehicle. I would text and call and get no response. I was promised the car was perfect and safe to be taken home. Car ended up having a headlight out which they gave me a run around and did not assist to get it changed out they kept referring me to go to the Infiniti dealership to get it fixed. The vehicle did not have a spare key and the main key was broken and they stated that Infiniti would be able to help me in which they could not because I would have to pay a crazy amount. The coolant of the vehicle continued to go down and once the car was dropped off twice every time I would get home the coolant would be empty. Infiniti assisted to tell me the thermostat of the vehicle was broken in which Acura of Pembroke Pines said everything was checked and safe to take home. I ended up not having my vehicle for more than two weeks and had to pay a hefty fee due to having to fix things in which Acura stated was fixed. I had to drive my car up to Pembroke multiple times until I realized that they were not going to assist in the needs I had with the vehicle. I was told I would get four brand new tires in which they only gave me two. There was a leather piece inside the vehicle in which they said they would change because it had a tear; they did not change it but only painted over it resulting in the old tear now showing. The steering wheel’s leather had something wrong with the stitching in which they did not fix either. The oil change in which they did was also noted by Infiniti that it was not done correctly as the oil was super dark and old. Overall they overpromised things to be done promised that there main purpose was to assure I was safe with the vehicle I purchased when in reality the car had multiple issues. The title of the vehicle also said it was a 4 door when I purchased a 2 door vehicle in which they also advised me I would have to figure it out with the DMV. They also told me my new plate and registration would be sent to me when in reality I was sent a letter in the mail stating I had to pick it up at the dealer which is far from where I live. In addition, I felt the finance department in where they ran my credit had horrible customer service and ran my credit incorrectly so I would have to pay more monthly for the vehicle. Within the price paid for the car and it being my first time purchasing from a dealer you would think they would consider the buyer as a high priority in which I felt neglected. Horrible dealer and horrible customer service. Infiniti dealership were flabbergasted that a Acura of Pembroke would allow that vehicle to be sold the way it was and did not approve of the work they did to the vehicle I bought. More

by s_ferro1 Verified Customer Verified Customer

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