Sean Bradford | Page 41

I went to see a vehicle that I saw on the website. I took my car for trade , but then they took it to service and said the car showed an electrical problem that would cost 2000 dollars because it was a BMW p my car for trade , but then they took it to service and said the car showed an electrical problem that would cost 2000 dollars because it was a BMW part and all they could give me was 1000.00. I took my car to carmax the week before and had it appraised for 3000.00 . As soon I left the dealership they put my car for sale. A week later I went to the dealership for service and I see my former car, as I was talking to a service advisor, they told me that BMW are sent to BMW for repair. Never since my purchase my former car was moved out of the lot, this made me feel I was lied about an electrical problem, they just didn’t want to give me the 3000 carmax was giving me and scared me about the car More

by Millie Verified Customer Verified Customer

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poor customer service and unethical business practices On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan Reeves and Sean Bradford from the sales team, we negotiated that no fees or remaining payments would be due on the lease as part of the new vehicle purchase agreement. The contract on the 2020 RDX clearly lists 0 due on the lease turn-in. On 5/20/2020 I received a call from Acura Finance stating that a balance of $1,838.42 was due. I told Acura Finance that the Acura of Pembroke Pines had accepted return of the leased vehicle and that the new purchase contract clearly stated no additional payments were due from me on the leased vehicle. Acura Finance stated flatly that they did not care and that I needed to work directly with the dealership to have them actually follow through on their commitment to take care of this. From May 20th through June 8th, I made over a dozen calls and sent 4 emails to Larry Schlossberg (General Manager), Doug Campbell (Finance Manager), Sean Bradford (sales), and Ryan Reeves (sales). None have resolved the issue and most have not even had the minimum courtesy to return my calls. There was only one response to one of the emails from Doug Campbell on 5/26/2020 who stated that the general sales manager would be taking care of this. Otherwise there was no other response to any emails and clearly no follow through. This behavior is indistinguishable from a bait-and-switch tactic where the company tries to retroactively change the deal to profit more at the expense of the customer. There is a complete failure of customer service from the General Manager all the way down to the sales team. There are numerous complaints similar to this on the BBB website naming many of the same individuals acting in exactly the same fashion towards customers. Where is the accountability? More

by DANIELHETTRICK Verified Customer Verified Customer

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Love the team over at Acura Pembroke Pines! There customer service and knowledgeable service staff never disappoints. Thanks again for all your hard work. You guys rock! customer service and knowledgeable service staff never disappoints. Thanks again for all your hard work. You guys rock! More

by civichbdx Verified Customer Verified Customer

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All staff is professional and amazing, great service, great deals. Acura Pembroke Pines is best dealer in South Florida and I totally recommend Acura Pembroke Pines for your next business. great deals. Acura Pembroke Pines is best dealer in South Florida and I totally recommend Acura Pembroke Pines for your next business. More

by OLGALUCIARGARZON Verified Customer Verified Customer

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The team is very professional and spend the time needed with no rush. Very satisfied with the service. Excellent assistance. I have been 4 years with Acura and I do not regret it for a second. with no rush. Very satisfied with the service. Excellent assistance. I have been 4 years with Acura and I do not regret it for a second. More

by suarezyariel Verified Customer Verified Customer

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I did not go to the dealership to lease the car. The car was delivered to me by Sean & the whole signing documents process took less than an hour. was delivered to me by Sean & the whole signing documents process took less than an hour. More

by dan Verified Customer Verified Customer

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Best service ever they never let you done Sean has worked with my husband and I with our first car and now my second !! Acura Pembroke Pines is the best with my husband and I with our first car and now my second !! Acura Pembroke Pines is the best More

by Shana Verified Customer Verified Customer

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Great experience. Love my car and the dealership. I am a loyal customer and am going on my 6th Acura. Thank you for a smooth experience loyal customer and am going on my 6th Acura. Thank you for a smooth experience More

by edugator Verified Customer Verified Customer

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I was extremely satisfied with the entire process of leasing my new 2020 TLX. Sean’s professionalism was exceptional. I will definitely recommend his services to all of my friends and family. leasing my new 2020 TLX. Sean’s professionalism was exceptional. I will definitely recommend his services to all of my friends and family. More

by FHILL5347 Verified Customer Verified Customer

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excellent I have always had a good experience whenever I have come in for service. All representatives have been polite, quick to determine my needs, and equall I have always had a good experience whenever I have come in for service. All representatives have been polite, quick to determine my needs, and equally quick to meet them. There has been no pressure to add additional items that I have not asked forwhich is appreciated. More

by MCANIMATE Verified Customer Verified Customer

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