Sean Bradford | Page 41

Pleasent experience I was very happy with the sales experience at Pembroke Pines Acura. This was the first time that I purchased a car in under two hours, The whole proce I was very happy with the sales experience at Pembroke Pines Acura. This was the first time that I purchased a car in under two hours, The whole process was quick and there were no hassles. They gave me everything that was promised. The sales men was also very professional and efficient. More

by FRANK Verified Customer Verified Customer

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The. Service was great on my car Very happy with the service they gave my car, they washed the car it came out great., they also explained all that they had to do to it. Very happy with the service they gave my car, they washed the car it came out great., they also explained all that they had to do to it. More

by albertobejar Verified Customer Verified Customer

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Very nice service. The gentleman who attended me, Sean, very nice and explained everything well. I bought the car that I had for “lease” for 3 years. very nice and explained everything well. I bought the car that I had for “lease” for 3 years. More

by mkaminskas150 Verified Customer Verified Customer

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Best Dealer Ever Every time I have to go for my car service the attention is 5 start, they care about my problem. Also they made good recommendations in any aspect of Every time I have to go for my car service the attention is 5 start, they care about my problem. Also they made good recommendations in any aspect of my questions More

by MIGOYA68 Verified Customer Verified Customer

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Great personal experience! Dealership couldn’t have been nicer and more accommodating! Will do business here again and hope to work with the same amazing staff. nicer and more accommodating! Will do business here again and hope to work with the same amazing staff. More

by AirbusFlyer Verified Customer Verified Customer

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Great Service The sales person Sean was amazing, honest and respectful. He truly took the time to understand what our needs and budget was. He a great addition to t The sales person Sean was amazing, honest and respectful. He truly took the time to understand what our needs and budget was. He a great addition to the team. More

by Nat Verified Customer Verified Customer

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I was recommended this dealership by my daughter and son-in-law, because my son-in-law purchased a used vehicle there. My lease was coming to an end and I was supposed to go to the original dealership. son-in-law, because my son-in-law purchased a used vehicle there. My lease was coming to an end and I was supposed to go to the original dealership. I am happy I decided to go to Acura of Pembroke Pines! Sean Bradford was a gem! He was accommodating, attentive and just made the entire experience so pleasant. He is an asset to Acura of Pembroke Pines! More

by Julie Verified Customer Verified Customer

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Amazing customer service everytime I go ,I leave satisfied all the time ; the co-workers are also very friendly and attentive.. all around amazing dealership . satisfied all the time ; the co-workers are also very friendly and attentive.. all around amazing dealership . More

by JUANMARTINEZ0504 Verified Customer Verified Customer

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I went to see a vehicle that I saw on the website. I took my car for trade , but then they took it to service and said the car showed an electrical problem that would cost 2000 dollars because it was a BMW p my car for trade , but then they took it to service and said the car showed an electrical problem that would cost 2000 dollars because it was a BMW part and all they could give me was 1000.00. I took my car to carmax the week before and had it appraised for 3000.00 . As soon I left the dealership they put my car for sale. A week later I went to the dealership for service and I see my former car, as I was talking to a service advisor, they told me that BMW are sent to BMW for repair. Never since my purchase my former car was moved out of the lot, this made me feel I was lied about an electrical problem, they just didn’t want to give me the 3000 carmax was giving me and scared me about the car More

by Millie Verified Customer Verified Customer

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poor customer service and unethical business practices On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan On 2/29/2020 I purchased a new 2020 RDX from Acura of Pembroke Pines. As part of this deal, I returned my leased 2017 TLX to them. Working with Ryan Reeves and Sean Bradford from the sales team, we negotiated that no fees or remaining payments would be due on the lease as part of the new vehicle purchase agreement. The contract on the 2020 RDX clearly lists 0 due on the lease turn-in. On 5/20/2020 I received a call from Acura Finance stating that a balance of $1,838.42 was due. I told Acura Finance that the Acura of Pembroke Pines had accepted return of the leased vehicle and that the new purchase contract clearly stated no additional payments were due from me on the leased vehicle. Acura Finance stated flatly that they did not care and that I needed to work directly with the dealership to have them actually follow through on their commitment to take care of this. From May 20th through June 8th, I made over a dozen calls and sent 4 emails to Larry Schlossberg (General Manager), Doug Campbell (Finance Manager), Sean Bradford (sales), and Ryan Reeves (sales). None have resolved the issue and most have not even had the minimum courtesy to return my calls. There was only one response to one of the emails from Doug Campbell on 5/26/2020 who stated that the general sales manager would be taking care of this. Otherwise there was no other response to any emails and clearly no follow through. This behavior is indistinguishable from a bait-and-switch tactic where the company tries to retroactively change the deal to profit more at the expense of the customer. There is a complete failure of customer service from the General Manager all the way down to the sales team. There are numerous complaints similar to this on the BBB website naming many of the same individuals acting in exactly the same fashion towards customers. Where is the accountability? More

by DANIELHETTRICK Verified Customer Verified Customer

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