Sean Cinalli

Service department is three for three in returning my car with parts not being put back together as I left the car. Latest visit including dropping a steering rack without doing an alignment after, wasting with parts not being put back together as I left the car. Latest visit including dropping a steering rack without doing an alignment after, wasting my time with multiple visits. Not kept informed by the service advisor and with my troubles, you'd think there would be a call from a Service Manager. My third car purchased from them and my last. More

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Matt has been a great sales lead and I have trusted my business and any concerns with Matt for many years, and always 100%! Keep up the incredible work and growth business and any concerns with Matt for many years, and always 100%! Keep up the incredible work and growth More

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Unfortunately everything worsened year after year , employee treat us with very arrogant attitude, do not explain anything, do not know anything about car , just need us to put money and signs papers w employee treat us with very arrogant attitude, do not explain anything, do not know anything about car , just need us to put money and signs papers without saying anything about, even felt that they are racist , make me feel not comfortable. If I get the chance to put a review unfortunately i will put bad one , and I will not recommended the place for any one of my friends and personally I will try to avoid it for any future Needs More

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Barry is a great sales person. He echos the dealer's easy going demeanor. This is my third Benz from MBZNO and I've never felt pressured. I'm pretty prescriptive in what I'm loo He echos the dealer's easy going demeanor. This is my third Benz from MBZNO and I've never felt pressured. I'm pretty prescriptive in what I'm looking for, and Barry and team have always met my expectations. More

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The customer service that I received from the service department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon a department representative was the WORST. I was traveling and needed quick tire maintenance. I was told to show up at 8 am for express service. Upon arrival, the service rep was immediately negative about my issue and acted as if I was an inconvenience that couldn't truly be helped. He was not helpful with my warranty and insisted that I had 3rd party coverage. He challenged every suggestion that was given by the original Mercedes dealer that sold me my car. He deemed everyone's opinion as incorrect and dismissed suggestions except his own. His behavior was condescending and even asked if my car was used. Even after being given my coverage information by the dealer that sold me my car, he still insisted I leave a form of payment as security. Then proceeded to reiterate the cost of my repair as if I didn't have the funds to cover the cost. His behavior towards me suggested that an African American female, in my age range, couldn't afford the car I had in my possession. I was truly insulted. And, as if this wasn't enough, the 2 additional requests for vehicle maintenance weren't performed. Lasly, they called themselves cleaning the inside of my vehicle. When I got into the car to leave, the weather mats had water in them. I will never use their service again. More

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This dealer sold my private information to CarFax.I am This dealer sold my private information to CarFax. I am outraged. It was a foolish thing to do and shows lack of common sense and ethics. This dealer sold my private information to CarFax. I am outraged. It was a foolish thing to do and shows lack of common sense and ethics. More

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Great delivery! The entire team is so helpful! The delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! delivery of my vehicle was truly outstanding! The whole staff goes out of the way to make sure clients are happy! Service - thank you guys too! More

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Had a good experience with both Ryan Cavanaugh and Steve Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! Rivera in purchasing my new car. Very informative along all steps of the process. looking forward to driving my beautiful, new AMG! More

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Shawn is the man to talk to if you need a car He is very Shawn is the man to talk to if you need a car He is very generous and well informed also super helpful can’t recommend him enough Shawn is the man to talk to if you need a car He is very generous and well informed also super helpful can’t recommend him enough More

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This is the third car I have purchased from this dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle t dealership. I am extremely loyal to the Mercedes brand and love the way everyone at this dealership pampers their customers. With this last vehicle that I purchased, a 2020 GLB, I dealt with Max Kovacs, who was extremely professional and attentive. I will be back to give him more business. He was not pushy and answered all my questions, even when my questions were skipping from car to car when I was being indecisive. He is definitely an asset to this dealership. I would also like to give kudos to Jeanette, the receptionist who always greeted me with a smile. Further, even the employees I have dealt with in the past have given me exemplary service. Cody, Sean, and Stacey are true professionals. It is very easy to see that employees here like their jobs. Paula Tighe PS: Although I don't have their names, even the girls who serve coffee are the bomb; always smiling, and recommending awesome drinks to try. More

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