Sean Doonan | Page 8

The Dealership worked hard to make sure that I was happy and the video the technician was great to see and the video the technician was great to see More

by Rogerborchard Verified Customer Verified Customer

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Everyone at the dealership was very friendly. I felt no pressure to buy and feel I received a fair deal. Will recommend Connor and dealership to family and friends! I felt no pressure to buy and feel I received a fair deal. Will recommend Connor and dealership to family and friends! More

by william.b.juergens Verified Customer Verified Customer

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The staff there was awesome. Kept me updated every step of the way. Very polite answered all my questions. I will be back again for future service. Kept me updated every step of the way. Very polite answered all my questions. I will be back again for future service. More

by smhbaum Verified Customer Verified Customer

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The Service Manager's Brad, Nick, and Sean were awesome. Thanks to Brad for squeezing me in on short notice to get my bad tire replaced! I appreciate the added value with additional validation of my ID.4 an Thanks to Brad for squeezing me in on short notice to get my bad tire replaced! I appreciate the added value with additional validation of my ID.4 and giving it a wash. Great job! More

by tpetschl5 Verified Customer Verified Customer

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Very friendly personnel, easy to work with, fair price for service work performed, excellent service. for service work performed, excellent service. More

by dlmkbrady Verified Customer Verified Customer

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I just want to give out a BIG Thank you to the service department and their manager for taking care of my car and getting me in so quick. department and their manager for taking care of my car and getting me in so quick. More

by ABEKRIC2 Verified Customer Verified Customer

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Brookdale VW Service is excellent. They explain things well, including what the cost will be, get things done in a timely manner and provide updates if needed. When you pick your car They explain things well, including what the cost will be, get things done in a timely manner and provide updates if needed. When you pick your car up - it’s washed and waiting for you. More

by dgjestvang Verified Customer Verified Customer

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The experience was good. I had some issues a few days later and felt like some of my concerns weren't taken care of. I had some issues a few days later and felt like some of my concerns weren't taken care of. More

by bobbiem.carr Verified Customer Verified Customer

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Great Service very professional and knowledgeable. They try to get you out at promised time. They try to get you out at promised time. More

by ABEKRIC2 Verified Customer Verified Customer

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The last service experience, the dealership forgot that my car was there. This time had my car for 19 days without providing an estimate for work or authorization for work to begin. During this time my und my car was there. This time had my car for 19 days without providing an estimate for work or authorization for work to begin. During this time my understanding is that parts were being acquired from another state. This turned out to be untrue, and my car was just sitting at the dealership. Originally, their service department suggested a part to fix the issue (getting a used seat pod for a faulty airbag sensor, bc new ones are no longer available) but ultimately backed out of doing the work and said that they wouldn’t guarantee it would even work, and if it didn’t, I would still the financially liable for the part and labor. Oh, and even if it did work they would require I sign a liability waver. They suggested that I trade in my car with 80k miles on it & they could connect me with a salesperson to get into a new WV - Laughable. Avoid the headache. Go somewhere else with your VW needs. More

by cmscowan Verified Customer Verified Customer

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