"An absolutely outstanding exprience"
- A Happy Customer
This is the second car that we are buying from Premier Subaru in Branford, CT in the past two years. The experience last week with Sean Gadar, was phenomenal. He was so polite, well informed and very patient. Above all, he was so very honest. He was able to sort out the differences between the models we were interested in, and able to describe in detail the advantages of various options that we inquired about.
After our first visit his follow-up was thorough and his handling of matters such as Registration and obtaining material from our Insurance agent was done so effortlessly. When he delivered the car to us, he patiently explained all of the various aspects unique to the model we purchased and answered all of our questions.
Were we to return, we would ask for Sean again!
- Sammy 20
Sean was wonderful at explaining everything to me. Very patient. I would definitely recommend visiting him if u were interested in. Subaru. I love the car. Very comfortable. I know I will enjoy it once I get used to it.
Thank you Sean Gadar and Premier Subaru for making or new car purchase so easy! We have had great experiences with the service team too!
- Very Happy!
My experience was entirely fabulous made even more so because of my salesperson, Sean Gadan. He was thoroughly knowledgeable about the Foresters I test drove and the Crosstrek that I purchased.
Beyond that, he was fully engaged in me, and I developed a sense of trust and confidence in him.
I see many Subarus in Branford and in parking lots. Every person I've asked if they like their Subaru
and all have answered, "Love it!"
My first experience with Premier dates back to 2013 when I purchased my first Subaru a 2013 XV Crosstrek. Since then I routinely brought in my car for service and never had an issue. Upon finding out Subaru had completely redesigned the Crosstrek for 2018 I was intrigued to learn more about what was change and updated. After reading about new amenities which my current Crosstrek lacked and test driving the vehicle it was clear that I was sold. I average 25,000 a year so comfort & convenience are priority both of which the new Crosstrek offers and exceeds. Since I was knowledgeable about the car I was buying it was a seamless interaction between myself and Premier. My parents recently had purchased a new Forester from Premier and recommended I deal with Sean Gadar. I don't think there are enough adjectives to describe how well my experience with Sean was. He was personable, polite, knowledgeable, responsive and extremely easy going and most importantly friendly. There were a few hiccups during the process as I am not the easiest person to please but at the same time understand nothing is perfect. Any and all obstacles were easily overcome by Sean's tenacity. I would also like to personally thank David Taylor & Rodney Pomerleau as they were both key to getting the deal worked out and finalized. It's nice to deal with a team who is close knit and can get things done! Can't wait for the beautiful new dealership to open next fall. I look forward to many years in my 2018 Crosstrek and recommend previous generation owners definitely check it out. Between the much improved ride quality and upgraded technology offered at a great price the second generation Crosstrek is affordable sport utility. It's all grown up!
"Thank you for helping me get a car"
Thank you Sean for helping get me my new car. I appreciate the time you took to explain all of the features and help me to understand the difference in all of the Outback models. A big thank you for also helping me set up the different features in the car before I left the lot.
"Buying My Broken Car Was Easy..."
This was my first experience buying from a dealership. I went this route because I wanted a newer car that I could trust, and I thought buying from a dealer was the best way to ensure that. Boy was I wrong.
I bought a 2013 Impreza with the notorious oil consumption issue, and apparently with 2 bad wheel bearings. When I drove away happy after a very pleasant (compared to the one other dealer I had visited) buying experience, I thought the car was loud but being the first Subaru or AWD vehicle in general I had owned, I thought that was just par for the course. Stupid me for giving the benefit of the doubt.
They were more than happy to fix the engine problem, because that's a Subaru problem and doesn't cost the dealer anything. Before my dealer warranty was up, I called and asked if it covered axles and bearings because I was concerned they were too noisy. I was told no. The warranty expired, the car went in for the engine repair, and they called me to tell me I had two bad wheel bearings. I asked again if my warranty should have covered that. They said no. I checked my paperwork from the purchase of the car. IT DOES. I tried to argue they should have and should now fix it, but the service manager insisted on hiding behind the technicality that the warranty was now up, and there is nothing he could do.
To add insult to injury, when I got the car back the entire passenger side was flooded with rain. Some drain somewhere got clogged, and now my car had an incredibly foul mildew smell. They RELUCTANTLY took it back in and after an hour of waiting the floor was still soaking wet, only now it was covered in some sort of "deodorizer" that did nothing but mix in a chalky floral smell with the mold smell. The only apology or even acknowledgement of fault I got about anything was from a nice young service writer who apparently hadn't been there long enough to be jaded by their "go **** yourself" culture that seems to exist on the service side of the dealership.
The sales part was fine. Sean was a super guy, got me the car I wanted at the price I asked for. The service part was an absolute nightmare, and I'm now riding on two bad wheel bearings in a moldy box that once had that pleasant, plasticy new car smell despite being used. I've never felt so disgusted with anyone I've ever done business with. Not a smart move when I'm riding around in their rolling billboard of a loaner car for 2 weeks with everyone asking me what the story behind my new car is.
"Happy with my first Subaru "
Thank you Sean for making my first time dealing with Subaru a pleasant experience. You were very knowledgeable and helped me get what I was looking for. I would certainly do business here again.
"Bought an Impreza"
- Patrick Hamilton
Sean was nothing but helpful, polite, and understanding throughout the process of buying a car from Premier Subaru. I would definitely recommend him to anybody searching for a car at that dealership. In addition, Rodney was funny, efficient, and professional and helped me get out the door quickly with my new car. I would highly recommend this combination of teamwork in sales and in financing.
" Everything was excellent "
This is a no pressure dealership all paperwork was correct concise right to the point I did this through Costco and that went very smoothly I would highly recommend this dealership to anybody