Sean Holmes
Sean Holmes at Tim Lally Chevrolet

Sean Holmes

Service Advisor

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.8
83 Reviews
4.8

83 Reviews

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83 Reviews of Sean Holmes

May 26, 2025

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Employee Rating

Always professional and welcoming. A relaxed environment while you are waiting on your vehicle to be serviced. Always comfortable having my vehicle serviced here. More

by RANDOLPH_HOLCOMB
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

May 23, 2025

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I have been bring my cars to Tim. Lally for a while .I have older vehicle and I am always pleased with the quality of service I receive from the door to the counter .I thank everyon More

by HUGGINS115
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Recommend Dealer
Yes

May 15, 2025

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Quick and easy check in. Accurate estimate with service time. All staff I interacted with were pleasant. More

by M.1987
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

May 07, 2025

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Good explanation of what was needed as far as repairs. Sean was friendly soft spoken and I felt that he was honest More

by M.MCKEE4075
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

May 01, 2025

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Service was excellent and professional. Time management was excellent. I would recommend them to anyone More

by HAWKINSKAI320
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Recommend Dealer
Yes

April 02, 2025

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Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Rachel Rininger, Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 31, 2025

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Fast, efficient and awesome customer service. Enjoyed the free manicure as well! Will go back! More

by glendasuee94
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! It's always so rewarding to hear that we've achieved our goal of providing our customers with the best possible experience. We genuinely appreciate you taking the time to recognize our efforts and for leaving such a fantastic review! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 24, 2025

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Good service. The only complaint I have is the 4% charge for using a credit card. Had I known this beforehand or even at the time of payment, I would have used a More

by MSTEMPOWSKI
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Recommend Dealer
Yes
Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for taking the time to leave a review. We're glad to hear that you received good service. We apologize for the confusion regarding the 4% credit card fee. Please know that the fee was not charged to your card due to scheduled maintenance on the machine. We always strive to to ensure clearer communication regarding any fees, either before or at the time of payment. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 02, 2025

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The staff was nice and friendly they took care of my care right away. When my car was done they let me know promptly More

by ANTOINE_GREEN
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Recommend Dealer
Yes

Other Employees Tagged: William Paolella, Jane Grambo

February 26, 2025

Dealership Rating
Employee Rating

Everyone is very nice, and I know any work I have to have on my car, will be done professionally. Everything is explained to me on what needs done, before they work on my car. More

by djones612
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Recommend Dealer
Yes
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