Sean Lubken

They don't negotiate pricing which is great. However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throu However, they try to upsell you with high-pressure and misleading sales tactics for everything else. They straight up lied about several things throughout the sales process. Summary: they operate like every other used car dealership. Most of these issues are unavoidable no matter where you go, so I hope this gives people a preview of a few things to watch out for when buying a used car. I came in knowing the exact car that I wanted, and I already had financing lined up through my bank. Despite that, the sales team spent over an hour trying to sell me on financing that was horrible compared to what I came in with. I had a low APR, 48 month deal lined up, and I told them I was going with it unless they could beat the APR for the same length of term. They tried to get me to sign for 3% higher APR on a contract that was 3 years longer than my existing loan 😂 and then with a straight face, they repeatedly asked why I didn't want to use their financing. Other things that were annoying/dishonest: - Told me that I MUST purchase GAP insurance by law in Colorado. Their own paperwork states that GAP coverage is optional, and my bank told me that I didn't need it. FYI, if they suck you into GAP coverage and you don't want it - you can cancel it at any time in the future. Just call your bank. - Throughout the process, the salesperson did the classic "let me go back to my manager", "my manager is getting pissed", etc. high-pressure sales tactics when I asked to remove optional fees, upsells, GAP coverage, and more. The salesperson went back and forth at least 4 times and each time took 15-30 minutes. Reminder: I already had financing, and we had already agreed on the price! This should have taken 5 minutes, but took almost 2 hours. - Claimed that my credit score was 80 points lower than it is even though I verified it beforehand through Experian & Equifax. - Added a $600 charge for (I'm still not 100% sure) putting on the license plate frame and cleaning the car, and a warranty for paint + interior that seems worthless from what I've read. I said that I didn't want it and they said it was not negotiable. If you want $600 more per car, just increase the price of the car. This is a classic tactic to avoid bait and switch laws - their sticker price is "lower", but then they have high fees for unsubstantial, unwanted add-ons. I came here because I heard that Echo Park doesn't haggle prices. Turns out, it's worse - they haggle on details that were never negotiable for me in the first place, and they shouldn't be for any savvy buyer. Despite telling them up front that I did not want a warranty, GAP coverage, and many other things that they try to add to a sale. Who on earth would take a higher APR + higher length deal if they do not care about the monthly payment. Insane lol. I know this is how every used car dealership works - just want to let people know what to look out for before they go in :) don't be scared to call dealerships out on their xx More

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Angel helped me and listened to my wants and needs always checked up on me before and after my car purchase and helped me get the car I wanted with the payment I wanted definitely recommend him to anyone loo checked up on me before and after my car purchase and helped me get the car I wanted with the payment I wanted definitely recommend him to anyone looking for a vehicle at echo park More

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Very kind & professional young man and great customer service throughout. I am definitely a returning customer. service throughout. I am definitely a returning customer. More

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Was a great experience, I didn't have any issues and they helped me out easily! helped me out easily! More

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I have purchased 3 cars from EchoPark. I have never had a problem until this purchase. The Jeep is dangerous to drive above 70mph. I took it to the service department to find out what was I have never had a problem until this purchase. The Jeep is dangerous to drive above 70mph. I took it to the service department to find out what was wrong. They punted. They obviously didn’t drive the Jeep any real distance above 70mph. They stated: “the issue is probably a small tire imbalance”. Ok, then balance the tires. The fact is, the tires are garbage and should have been replaced before the Jeep hit the lot. At the very least, all they had to do was balance the existing tires to have a happy customer. They didn’t do it and didn’t seem to care that the issue was not resolved. I replaced the tires on my own and the Jeep vibration issue is gone. I’m disappointed that EchoPark didn’t resolve this issue and I had to resolve it myself. More

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Top notch service every time we have purchased a car from this location. Excellent service here. this location. Excellent service here. More

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Staff and really nice and friendly! Process was fast and easy. Will definitely come back Process was fast and easy. Will definitely come back More

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Ethan and Richard were amazing! Got me a fair deal for a trade and got me into an awesome 2022 Kia Carnival. Thanks so much echo park is awesome! Got me a fair deal for a trade and got me into an awesome 2022 Kia Carnival. Thanks so much echo park is awesome! More

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Jeremy did a great job with helping us find a great car for me! I’m a first time buyer and he help me understand everything perfectly! I appreciate the great service! for me! I’m a first time buyer and he help me understand everything perfectly! I appreciate the great service! More

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Eduardo was really helpful, had patience all time! I give a him 10 out of 10. He even give us food! Made my experience amazing! Thanks! I give a him 10 out of 10. He even give us food! Made my experience amazing! Thanks! More

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