Sean Lumibao | Page 32

All was well until I was told my new car had been received from another dealership and was ready for me to come get it. However upon arrival for pick up it was not ready- the add-ons I ordered were n received from another dealership and was ready for me to come get it. However upon arrival for pick up it was not ready- the add-ons I ordered were not on it, nor were they available at Manly that time. Minutes before driving away with my new car the sales person went through many of the features, in breakneck speed. It felt tremendously rushed. I was referred to the Honda website for additional tutorials, but found this a dead end. YouTube videos have been far more helpful. Because the car was not to my specifications, a free roundtrip tow was to be arranged to get it back to Manly for the add-on installations. This resulted in some texting that was not as professional and prompt as I would have liked. I left a message on a superior's voicemail, seeking help, which was not answered promptly, nor did it include a message that he was on vacation- thus a time lag occurred during which felt like I was being blown off. There's some room for improvement here. More

by LEEBFITZGERALD Verified Customer Verified Customer

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I’m so very impressed with the level of professionalism at Manly Honda in Santa Rosa! Their outstanding customer focus is what sets this dealership apart from the rest! at Manly Honda in Santa Rosa! Their outstanding customer focus is what sets this dealership apart from the rest! More

by 2B4AMILLER Verified Customer Verified Customer

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Excellent customer service and attention to detail. I appreciate the attentiveness, quality, and service at Manly Honda. Everyone is professional and friendly staff. I’m pleased appreciate the attentiveness, quality, and service at Manly Honda. Everyone is professional and friendly staff. I’m pleased More

by 2B4AMILLER Verified Customer Verified Customer

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Neil and Sean were very helpful, courteous and professional during the process of leasing my new CRV. I would highly recommend them. They followed Covid protocol to a tee. Thank you guys!! professional during the process of leasing my new CRV. I would highly recommend them. They followed Covid protocol to a tee. Thank you guys!! More

by Kathy Verified Customer Verified Customer

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Michael Lyons provides horrible customer service, no follow through, follow up, or even a returned phone call. I have left several messages via phone and text and he can’t seem to have the common courte follow through, follow up, or even a returned phone call. I have left several messages via phone and text and he can’t seem to have the common courtesy to follow up. Purchased a vehicle last Friday online due to Covid and living 2 hours away, I was not advised of the prior damage around the vehicle. Michael Lyons advised he would “ send photos “ of the vehicle, but didn’t. My last car totaled and being a mother of 2 I needed a car. Honestly if I would have known this was the type of treatment I would receive from Manly Honda I would have taken my business elsewhere. I hope future customers are treated better. ** I reached out to Paul ( the GM ) who was extremely helpful, heard my concerns and addressed them. I’d like to thank Paul, Sean, and Abraham who were helpful and informative. They took care of my concerns and arranged for my vehicle to be repaired. More

by Alyssa Becerra Verified Customer Verified Customer

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Excellent service they helped me in finding just the right car I was looking for.they were super friendly prompt service and very welcoming. Highly recommend. right car I was looking for.they were super friendly prompt service and very welcoming. Highly recommend. More

by ASHLEYIANNONE25 Verified Customer Verified Customer

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I had the most amazing experience at Manly Honda! Their expert customer service was phenomenal! My needs were exceeded and so was my experience! Professional, local, and clean state of the art show room. expert customer service was phenomenal! My needs were exceeded and so was my experience! Professional, local, and clean state of the art show room. More

by 2B4AMILLER Verified Customer Verified Customer

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I love my new 2021 Honda Accord! With the help of Sean and Scott, it made for a stress free and smooth purchase. Scott was very helpful in finding the exact vehicle I wanted, it was convenient to tell him and Scott, it made for a stress free and smooth purchase. Scott was very helpful in finding the exact vehicle I wanted, it was convenient to tell him what I was looking for over the phone and come in to do the financing. I live in Place County and have purchased my last two Honda's at Manly, I thank Manly Honda for great service! More

by JulieA Verified Customer Verified Customer

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My wife and I have been clients of Manly Honda since we moved back here in 2002 and have purchased 4 vehicles from them. We have always been happy with the service we have received from sales to service. moved back here in 2002 and have purchased 4 vehicles from them. We have always been happy with the service we have received from sales to service. I have worked with Dave Sambad when I bought a car and found him very professional and knowledgeable to work with. Other people I have worked with that have always made my experience better are Cory McMurray, Sean Lumibao and Ben Steinberg. More

by ArgosInsurance Verified Customer Verified Customer

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The sales help (& service/parts) were very friendly! They listened to what I wanted and needed. Sales personnel were helpful in finding “my car” when not on the lot! And the continued contact (when our sales listened to what I wanted and needed. Sales personnel were helpful in finding “my car” when not on the lot! And the continued contact (when our salesman) is great! Thank you, Manly! More

by JCRETIREDPJ Verified Customer Verified Customer

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