Sean McQueen | Page 3

My issues were notable during the process. Sean was good to work with but beyond that many challenges. As a remote buyer, who had the vehicle shipped to me, I should have been more diligent in Sean was good to work with but beyond that many challenges. As a remote buyer, who had the vehicle shipped to me, I should have been more diligent in asking more questions. I just was disappointed with the dealership's processes with a buyer out of state like myself. 1. Car has heavy cigarette smoke smell. I am going to have to spend hundreds of dollars to detail it. 2. Car was delivered without a level 1 charger adapter, rather just a level 2. 3. Your website clearly states that doc fees are included in the price. The first quote I got back added $899 in those same fees. These were taken away after the initial response I gave but it was not a confidence inspiring moment 4. Your second quote missed state of Michigan specific fees that showed up in the final financial paperwork. I would expect a major dealership to know these fees ahead of time 5. I asked for the car to be fully charged. It was not quite fully charged when I received it. I did not have a charger installed yet in my garage so this is why I asked for it to be fully charged. 6. Getting confirmation that your dealership received my signed paperwork was an adventure. I had to repeatedly call and your sales manager eventually confirmed that the parts department accidentally signed for the package 7. As result of having to reschedule the pickup and shipping carrier I scheduled several times, my bill with them went up $200 because I kept having to reestimate when I would have everything cleaned up 8. Your team resisted use of a wire transfer and said I had to use a cashier's check. We lost a day in my getting the car because I had to explain my banks could not send a cashier's check in real time. Upon saying this then suddenly I got a form explaining how a wire transfer was possible. Come on. 9. We lost a day in shipping because your finance department indicated they could not ship out paperwork on a Saturday because that department is closed on the weekend. The paperwork I needed to sign was done Friday afternoon. You are telling me you cannot have the finance department print what is needed and ask literally anyone who is working on a Saturday to ship something out? Come on 10. I understand paperwork for an out of state purchase is needed to mitigate risks against fraud.. that process however took too long and could have been better managed Overall between the terrible smell, the charging adapter, the lost time, my having to repeatedly call, the games on fees, rescheduling delivery added fees ... sorry, there is no other way I can say I am satisfied. I am out something like 800 dollars more than I thought when we "agreed" on the quote without the 899 in fees that were not supposed to be there to begin with. Having to be forced to take out a loan to get your published price is also silly and unnecessary. More

by BoltEUVBuyer Verified Customer Verified Customer

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Great buying experience at Conyers Nissan. Our salesman, Sean, was very nice and helpful. We love our new ride. Our salesman, Sean, was very nice and helpful. We love our new ride. More

by debradobson05 Verified Customer Verified Customer

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I have always loved this dealership. This is the 3rd car I have bought from here This is the 3rd car I have bought from here More

by edembry17 Verified Customer Verified Customer

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Had a great experience at Conyers of Nissan, Everyone was Polite and Courtois. especially Sean M. I felt no pressure to buy as we worked out the numbers. Bought the truck that day.. Thanks Sean end everyon Polite and Courtois. especially Sean M. I felt no pressure to buy as we worked out the numbers. Bought the truck that day.. Thanks Sean end everyone for working with me.. More

by rayjeff20 Verified Customer Verified Customer

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Missing Nissan cap on wheel and no floor map and no horn and mat in back and mat in back More

by rodelgarcia6 Verified Customer Verified Customer

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wow! !Never heard so many lies from a dealership before. This dealership is on my list to never return or tell anyone about. !Never heard so many lies from a dealership before. This dealership is on my list to never return or tell anyone about. More

by tonystanton106 Verified Customer Verified Customer

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I was very impressed with my salesman Hunter he really did a great job. The truth be told the whole team did a great job from the salesman to the manager and the finance person I was very impressed with t did a great job. The truth be told the whole team did a great job from the salesman to the manager and the finance person I was very impressed with the team that work with me at Conyers Nissan. More

by RWSIR2002 Verified Customer Verified Customer

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It was great. It took a long time to finish the process. But it was wonderful. I was able to take a car home. It’s great!!! Thank you. It took a long time to finish the process. But it was wonderful. I was able to take a car home. It’s great!!! Thank you. More

by dandrea21 Verified Customer Verified Customer

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Customer service was outstanding. I had a need and they understood the assignment and helped me to get exactly what I needed I had a need and they understood the assignment and helped me to get exactly what I needed More

by JERALINAE Verified Customer Verified Customer

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The sales person was Professional, Helpful and Courteous. The staff was very helpful anf Professional. The staff was very helpful anf Professional. More

by LO112558 Verified Customer Verified Customer

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