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Sean O'Driscoll
Sean O'Driscoll at Burnsville Toyota

Sean O'Driscoll | Page 9

Service Consultant

Burnsville Toyota

14730 Buck Hill Rd.
Burnsville, MN 55306

4.7
88 Reviews
4.7

88 Reviews

Write a Review

Dealership Experience

7 yrs, 2 mos

Languages Spoken

English English

88 Reviews of Sean O'Driscoll

June 22, 2023

Dealership Rating
Employee Rating

Burnsville Toyota service department is always friendly, knowledgeable and punctual. I have had my cars serviced there for over 20 years and will continue to do so More

by ericjensen59
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Cole Mitchem, Jason Colby , Doug Anderson, Allex Roberge

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Jun 26, 2023

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 20, 2023

Dealership Rating
Employee Rating

Good company Toyota Burnsville business Respect I gives you ten so you have to know More

by iftiin2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston , Doug Anderson, Nolan Christy, Amador Pacheco, Allex Roberge

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May 23, 2023

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 18, 2023

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Employee Rating

During our last visit the wait was too long, 1 of the hubcaps was not totally attached and the recommendation to have the cabin filter replaced wasn't communicated until after the vehicle was already mov More

by RLME910
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Anderson

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May 22, 2023

Burnsville Toyota responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 17, 2023

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Employee Rating

The staff at Burnsville Toyota are always timely, professional and honest I have been doing business with Burnsville Toyota for over 30 years and have always been impressed with all of the staff More

by ericjensen59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Peterson, Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston , Doug Anderson, Nolan Christy, Allex Roberge

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May 19, 2023

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

May 14, 2023

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Employee Rating

very professional does a professional job, well known goes beyond to make sure you are treated right More

by ICE2561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Grosulak, Cole Mitchem, Jason Colby, Neil Knutson, Tyler Johnston , Doug Anderson, Nolan Christy, Amador Pacheco, Allex Roberge

Helpful
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May 16, 2023

Burnsville Toyota responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

May 11, 2023

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Employee Rating

Sean helped me tremendously and promptly in an emergency battery failure without an appointment! So thankful since I needed to pick my wife up that day from surgery. More

by Dwallace2624
Recommend Dealer
Yes
Helpful
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May 15, 2023

Burnsville Toyota responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

April 22, 2023

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Employee Rating

Your warranty isn’t worth the paper it’s printed on! I’ve bought 4 vehicles at your dealership and to be treated as I was? Game over! More

by SUSYIKEMAX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 25, 2023

Burnsville Toyota responded

Kevin: Were sorry that the warranty would not cover the foreign contaminants that were found in your fuel again. Toyota warranty only covers defects in workmanship and material. Just like every other manufacturer. Manufacturers can only “warranty” what they have control over. Production and material quality. They cannot warranty against damage, environmental effects, or accidents. this is why we all carry insurance. Unfortunately, vandalism is not a warrantable defect. If you would like to discuss it further please feel free to reach out to me at any time. Michael Poulin Service Director Burnsville Toyota 952-892-9157

April 20, 2023

Dealership Rating
Employee Rating

I was very impressed with the videos and information sent to me by the Automotive Technician Hanh Vo. Working with the staff and maintenance personnel at Burnsville Toyota has been a pleasure. More

by HOWARD.LUNDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hanh Vo

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Apr 24, 2023

Burnsville Toyota responded

Howard, thank you for sharing this great feedback with us. I feel our service department is what makes Burnsville Toyota special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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