Sean Richmond | Page 3

Never again Schaumburg Toyota This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this locatio This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself. Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ? From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies. Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership. More

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happy great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch fr great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch from. spacious lobby More

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Great work, high prices. SEAN, SEAN, SEAN!!!! He is the best service rep I’ve ever dealt with. He has been so helpful and informative. He’s the reason I go to Toyota. I lo SEAN, SEAN, SEAN!!!! He is the best service rep I’ve ever dealt with. He has been so helpful and informative. He’s the reason I go to Toyota. I love the work they do, however I feel that with the economic climate that our country is in, their prices are pretty high. I do understand and support paying more for union work however I feel the price on parts is quite inflated. More

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Best dealership in ILLINOIS. They treat you like family. I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and exper I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and experience i've ever had. Don't hesitate to make them your dealer. There's never any pressure and they lay it all out for you. THE BEST!! More

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Quick friendky service I am always happy with the service I receive at your dealership. I know Everyone will be friendly and explain everything my car needs in language I c I am always happy with the service I receive at your dealership. I know Everyone will be friendly and explain everything my car needs in language I can understand. I also spoke with Jerry in Sales and he was extremely helpful and Jon in management. For your final survey question I believe everyone at Schaumburg toyota has the customers best interest in mind when working with them. More

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Great Service From Sean Sean is the very best service advisor there is. I have met a lot of them over the years and he stands above them all, even texts me from his cell wit Sean is the very best service advisor there is. I have met a lot of them over the years and he stands above them all, even texts me from his cell with updates. I will keep taking my old Landcruiser to him for service! Scott More

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Try to avoid this dealer They tell u one thing and do another in the service department. prices are to high . I would recommend to avoid this dealership. So please be careful They tell u one thing and do another in the service department. prices are to high . I would recommend to avoid this dealership. So please be careful. More

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The best Toyota dealership around It takes a great person like Mike to run a service like a fine tuned engine (no un intended). He has always been very nice and answers any questions It takes a great person like Mike to run a service like a fine tuned engine (no un intended). He has always been very nice and answers any questions I have when I'm there and I see him. Great employee! More

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Great service Sean is a great asset to your service center. He is very friendly and helpful. He is the only person I will allow to help me when I am in for service. Sean is a great asset to your service center. He is very friendly and helpful. He is the only person I will allow to help me when I am in for service. I also must say the guys in the parts deptment are also very knowledgeable and helpful. Willing to answer any of my question no mater how minor they may be. Over all just a great dealership with great people. More

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99.9% positive Sean Richmond and the night crew are the best. I've been a customer for the past 10 years. Sean Richmond and the crew are approachable and they don' Sean Richmond and the night crew are the best. I've been a customer for the past 10 years. Sean Richmond and the crew are approachable and they don't give me any B.S. When I did have a problem Sean directed his attention to solving the problem. All I can say is thanks, John* 312 More

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