Sean Richmond | Page 2

Service Always a pleasure when getting service on my Sienna. Sean and team are always friendly and professional, and get the job done quickly! Thank you! Always a pleasure when getting service on my Sienna. Sean and team are always friendly and professional, and get the job done quickly! Thank you! More

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Quality People Make the Difference 2 years ago I had first experience with Sean Richmond in the service department. That sold me on dealership. Since then our family has leased 2 new ve 2 years ago I had first experience with Sean Richmond in the service department. That sold me on dealership. Since then our family has leased 2 new vehicles and purchased 2 new vehicles. Daniel Pieprz listened to our needs and helped us purchased our Highlander at a fair price. Sometimes the front line people like Sean our the best sales people. He was for us. A big shout out to Nick Houston as well. Quality people make the difference! More

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Tire replacement This place is great. Always friendly and helpful staff especially Sean in service and jim in parts. One thing is needed a pop mechine I don’t like cof This place is great. Always friendly and helpful staff especially Sean in service and jim in parts. One thing is needed a pop mechine I don’t like coffee. More

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Sean is the BEST. My service experience with Sean is SO top-notch that I’ve started bringing my wife’s Sienna to you guys for routine maintenance that I could take it a My service experience with Sean is SO top-notch that I’ve started bringing my wife’s Sienna to you guys for routine maintenance that I could take it anywhere else for cheaper. THAT’S confidence!!! More

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Fantastic People This review is long overdue - I have been enjoying my new Toyota Sienna from Zaya of Schaumburg Toyota! The purchase of the vehicle was smooth as was This review is long overdue - I have been enjoying my new Toyota Sienna from Zaya of Schaumburg Toyota! The purchase of the vehicle was smooth as was signing all of the paperwork. I appreciated Zaya’s selling style. He made the numbers work with rebates and / or financing. He was responsive to the customer and cares about the customer after the sale too. All of my dealings with people from Schaumburg Toyota were exceptionally positive. Do not hesitate to purchase a vehicle from Zaya at Schaumburg Toyota. More

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Never again Schaumburg Toyota This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this locatio This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself. Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ? From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies. Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership. More

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happy great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch fr great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch from. spacious lobby More

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Great work, high prices. SEAN, SEAN, SEAN!!!! He is the best service rep I’ve ever dealt with. He has been so helpful and informative. He’s the reason I go to Toyota. I lo SEAN, SEAN, SEAN!!!! He is the best service rep I’ve ever dealt with. He has been so helpful and informative. He’s the reason I go to Toyota. I love the work they do, however I feel that with the economic climate that our country is in, their prices are pretty high. I do understand and support paying more for union work however I feel the price on parts is quite inflated. More

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Best dealership in ILLINOIS. They treat you like family. I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and exper I have only had good experiences there. I would go back there for my next car in a minute. I would never buy from anyone else. Best service and experience i've ever had. Don't hesitate to make them your dealer. There's never any pressure and they lay it all out for you. THE BEST!! More

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Quick friendky service I am always happy with the service I receive at your dealership. I know Everyone will be friendly and explain everything my car needs in language I c I am always happy with the service I receive at your dealership. I know Everyone will be friendly and explain everything my car needs in language I can understand. I also spoke with Jerry in Sales and he was extremely helpful and Jon in management. For your final survey question I believe everyone at Schaumburg toyota has the customers best interest in mind when working with them. More

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