Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
604 Reviews

Industry Experience

20 yrs, 8 mos

4.9

604 Reviews

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604 Reviews of Sean Thomas

May 26, 2025

Dealership Rating
Employee Rating

Good people make great employees make happy customers all of which can be found at Dirito Bros VW More

by IJCAREY
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

May 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support.

May 23, 2025

Dealership Rating
Employee Rating

The rep was very good and helpful! Great and friendly service and well informed reps More

by HCONNIE3692
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words and are glad our team was able to help. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 15, 2025

Dealership Rating
Employee Rating

I really appreciate you telling me that the windshield wiper thing is real. I was upset with my Gainesville dealer because acted as if they knew nothing about it. Wipers going off sometimes 100 times a da More

by ROWEANNLISA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad we could provide clarity on the windshield wiper issue. Please feel free to reach out if you have any more questions. All the best from Dirito Brothers Walnut Creek Volkswagen.

May 15, 2025

Dealership Rating
Employee Rating

Very fast and easy to schedule appointment with them. Very helpful. The staff very pro. More

by unie555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your rating. We're pleased to know our team provided helpful service at Dirito Brothers Walnut Creek Volkswagen.

May 15, 2025

Dealership Rating
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Great customer service, took great care of me. Very honest about what was needed for my car. More

by Lavernerice925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know that you experienced our honest customer service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen. Take care!

May 12, 2025

Dealership Rating
Employee Rating

As usual, the service was professional, the coffee was good, and the waiting time was reasonable! My only suggestion: Instead of having customers sign two or three copies after the service is complete, yo More

by dennishabecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback and suggestion. We're happy to hear you had a good experience with our team at Dirito Brothers Walnut Creek Volkswagen. We appreciate customers like you who help us improve.

May 10, 2025

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Employee Rating

Sean and all the employees at the dealership provided awesome customer service. I appreciate it. More

by scraft74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your feedback and are happy to hear you had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen.

May 09, 2025

Dealership Rating
Employee Rating

It would have been 5 stars but you misplaced my car at pick up and it took over 20 minutes for you to find it. More

by ELAINE5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review and feedback. We always strive to provide our guests with a positive experience here at Dirito Brothers Walnut Creek Volkswagen. If you would like to discuss your recent visit further, please reach out to us.

May 06, 2025

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Employee Rating

Good job. Team was great, customer service was awesome. Will be back for future services. More

by JOSHUAHASKINS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Our team at Dirito Brothers Walnut Creek Volkswagen is glad you had a positive experience with our customer service.

May 05, 2025

Dealership Rating
Employee Rating

My interactions with both Sean and Andres were very positive; both were professional and helpful, answering all my questions. More

by dennishabecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing the feedback and have a great day.

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