Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen
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Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
597 Reviews

Industry Experience

20 yrs, 8 mos

4.9

597 Reviews

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597 Reviews of Sean Thomas

May 06, 2025

Dealership Rating
Employee Rating

Good job. Team was great, customer service was awesome. Will be back for future services. More

by JOSHUAHASKINS87
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

May 05, 2025

Dealership Rating
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My interactions with both Sean and Andres were very positive; both were professional and helpful, answering all my questions. More

by dennishabecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

May 04, 2025

Dealership Rating
Employee Rating

Would have been a higher rating if they would have given me the online discount for the services they performed. Didn’t realize they had specials until after I paid More

by ascia
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the subsequent price for the services performed on your vehicle. Please contact me at a time that is most convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 04, 2025

Dealership Rating
Employee Rating

Told a part was ordered. 3 weeks later told it never happened. Text to service never answered. I had to go to the parts department and have it ordered even though the repair More

by JAMESKROCHKA
Service Price Transparency
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Recommend Dealer
No

May 04, 2025

Dealership Rating
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Thank you for your care and skill and servicing my Golf since 2013. I appreciate. More

by aliceaba
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

May 04, 2025

Dealership Rating
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I was in and out, everything was right on time. The dealership was clean and welcoming More

by FARHADGHORBAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your visit experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 03, 2025

Dealership Rating
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Great service, friendly and helpful staff. Will return in future. The space s clean and well organized. More

by wintersunnydays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to seeing you again.

May 02, 2025

Dealership Rating
Employee Rating

Sean in service was outstanding. Super communicative and helpful! My fleet vehicle needed multiple recalls completed and parts were on backorder. He stayed in touch and got the car b More

by mpanic
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear that our team was super communicative and helpful in completing multiple recalls on your fleet vehicle. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your service needs.

April 27, 2025

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Employee Rating

Sean at Walnut Creek Volkswagen is outstanding! He’s professional, knowledgeable, and truly cares about providing the best service experience. He made the entire process smooth and stress-free. Hig More

by Tahsin
Service Price Transparency
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Recommend Dealer
Yes
Apr 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the wonderful review and recommendation. Our team at Dirito Brothers Walnut Creek Volkswagen works hard to make every experience smooth and stress-free. We appreciate your kind words.

April 26, 2025

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Employee Rating

I am enjoying visiting their dealership, whenever my car needs a service, drinking coffee and working on my laptop. More

by aleksey.bogdanov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Apr 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback. We're pleased to know our dealership setup meets your needs. Enjoy your next visit at Dirito Brothers Walnut Creek Volkswagen.

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