Sean Thomas

everyone is nice and I like the convenience of there office (Highwire coffee is nearby) but... the one thing that I had a problem with is that usually there is a video of the things they found, in my ca office (Highwire coffee is nearby) but... the one thing that I had a problem with is that usually there is a video of the things they found, in my case tire, but the link they sent me did not have video, only sound. More

by jtmead800 Verified Customer Verified Customer

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I am from out of town but always go to DB when I’m in Walnut Creek. They are always very accommodating. Walnut Creek. They are always very accommodating. More

by FRANK@FRANKSALMEN.COM Verified Customer Verified Customer

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Service was perfect. Explanation of when to do software update was very helpful. Service writer explained when the next service was due was also helpful. As we left Mr DI Explanation of when to do software update was very helpful. Service writer explained when the next service was due was also helpful. As we left Mr DIRITO greeting us was a nice touch. This is our 5th car from DIRITO brothers not counting two friends we brought in to buy cars from Mr DIRITO. More

by JRHUTCHISONIII Verified Customer Verified Customer

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Great service always kept me posted/updated and suggested some alternates. Good job on communication some alternates. Good job on communication More

by JBCRUZ Verified Customer Verified Customer

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The service advisor was friendly informative and was able to provide me a ride to and from the dealership to provide me a ride to and from the dealership More

by VBOYKIN Verified Customer Verified Customer

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Car was ready before promised time. I asked for the car to be ready at a specific time due to schedule (which I don't really like to do), and Sean clearly made it happen. I asked for the car to be ready at a specific time due to schedule (which I don't really like to do), and Sean clearly made it happen. More

by SPIDY512 Verified Customer Verified Customer

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Glad the problems were taken care of. Thank you for the Lyft ride home as well. Thank you for the Lyft ride home as well. More

by Ronhoover Verified Customer Verified Customer

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Svc rep Shawn, fantastic, most excellent rapport excellent, service experience that I have had for many years excellent, service experience that I have had for many years More

by ctct5155 Verified Customer Verified Customer

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I worked with Sean, who did a great job. But VW itself should have identified the problem BEFORE I bought the car: a hazardous insistence on calling roadside assistance when not needed sta But VW itself should have identified the problem BEFORE I bought the car: a hazardous insistence on calling roadside assistance when not needed started two months after I bought the car. The software update that fixed it should have been available then, NOT after four instances of this problem. More

by jk8page Verified Customer Verified Customer

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Sean is a pleasure to work with and took great care of me during this service. during this service. More

by gbuchholz62 Verified Customer Verified Customer

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