Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 73

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
751 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 9 mos

4.9

751 Reviews

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751 Reviews of Sean Thomas

March 16, 2022

Dealership Rating
Employee Rating

Sean was very helpful in making my recent service experience excellent. He communicated the work that was going to be performed, timeline for work completion and gave me a thorough summary once the More

by ANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could be of service! And thanks for the review. Much appreciated.

March 14, 2022

Dealership Rating
Employee Rating

I trust this team of mechanics for my favorite car ever - the Alltrack! Sean Thomas is a delight to work with, as is the full staff. I felt the difference in my Alltrack after her 30k service! Thank you! More

by jbkoenig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad that you and your Alltrack are back on the road after a successful visit! Thanks for the comments.

March 13, 2022

Dealership Rating
Employee Rating

Service dept was great. unfortunately the problem with my new ID4 persists my need to find out what to do next More

by DAVID@PITTFAMILY.COM
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on our service, but sounds like there's still issues with your ID4. Please stay in touch.

Mar 14, 2022

DAVID@PITTFAMILY.COM responded

I am in touch with my service advisor.

March 12, 2022

Dealership Rating
Employee Rating

The staff at Doritos Brothers Walnut Creek is friendly and welcoming. The facility is clean. More

by KITAKOPFELT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive review. Much appreciated.

March 11, 2022

Dealership Rating
Employee Rating

Sean Thomas, Service Department makes my visits a pleasure and takes care of all the details. He and Ed Miller have been instrumental in my relationship with Dirito Bros. More

by SCIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and we look forward to seeing you again. We definitely appreciate the positive review, too.

March 08, 2022

Dealership Rating
Employee Rating

Good service. Potential 2 1/2 hour turn around was tough on my schedule. Other than that good. More

by kellydetorres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your business and thank you for your feedback. We appreciate both.

March 02, 2022

Dealership Rating
Employee Rating

The service was good the weather is nice Uber Lyft service is good so overall people are good More

by otu_eke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Mar 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad everything went well. Thanks for choosing Dirito Brothers!

March 01, 2022

Dealership Rating
Employee Rating

Always a positive experience at Dirito Brothers Walnut Creek. My car had some issues and Ron Simi and Sean Thomas got the car in right away, gave me a loaner car and fixed the problem fast. Five Stars! More

by richardkjenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ron Simi

Mar 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that Ron and Sean could help. We appreciate the positive feedback.

February 22, 2022

Dealership Rating
Employee Rating

Been buying cars and having them serviced at Dirito Brothers for years now. Dealing with them is always easy and straightforward. One reason I keep going back is because the service is excellent. Th More

by JA925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 27, 2022

Dirito Brothers Walnut Creek Volkswagen responded

We truly appreciate hearing from our repeat customers. We try hard to keep people satisfied and it's nice to hear that we've been consistent in that regard for you. Looking forward to seeing you again!

February 15, 2022

Dealership Rating
Employee Rating

Clean. Pleasant atmosphere. Well lit. Professional staff. Clean bathroom. Great waiting area. Courteous service staff. More

by RTRINI8087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! We're always happy to hear good things from our customers.

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