Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 73

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
758 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

758 Reviews

Write a Review

758 Reviews of Sean Thomas

April 01, 2022

Dealership Rating
Employee Rating

They are Really fast and efficient. Since they took 3 hours with my car they gave me a ride to the veranda and picked me up when my car was ready. More

by diana_delrey97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Apr 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your patience during that Service visit so we could make sure everything was completed properly. We appreciate your business and your kind comments.

April 01, 2022

Dealership Rating
Employee Rating

Thank you Thomas for your amazing customer service! While I waited for my car you kept me up to date about my car and got me out of there on time. Job well done! More

by jeffvivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it went so smoothly! Thanks for the feedback.

March 30, 2022

Dealership Rating
Employee Rating

They always do a great job. I always feel like they care about what you need and help with what ever they can. More

by W.MOLINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 31, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We definitely care and certainly appreciate your business.

March 28, 2022

Dealership Rating
Employee Rating

I am very pleased with my visit to the Service Department of Dirito Brothers. The advisor was courteous and professional. I especially liked the detailed explantation of the results of the check up. Thank yo More

by MARGARET.HARPER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 31, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive feedback. Nice to hear that all went well. We appreciate your business.

March 26, 2022

Dealership Rating
Employee Rating

Good service with minimal waiting plus arranging for Lyft service. I was impressed by how quickly the vehicle was serviced and ready for pick up. More

by DICK.GRANDPA
Recommend Dealer
Yes
Mar 27, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad that your visit went smoothly and thank you for choosing Dirito Brothers VW!

March 22, 2022

Dealership Rating
Employee Rating

Service was pleasant and prompt. Will be back for future service. Will you please wash cars as a complimentary service. More

by enyi80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix , Tim Luong

Apr 19, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive comments. And we've noted your request regarding car washes. Thank you!

March 21, 2022

Dealership Rating
Employee Rating

Kept me informed of the process . Patiently answered my questions. Took one extra day to complete, but then the job wasn’t rushed. Too bad the “free” car wash after service isn’t off More

by WHJAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

March 16, 2022

Dealership Rating
Employee Rating

Sean was very helpful in making my recent service experience excellent. He communicated the work that was going to be performed, timeline for work completion and gave me a thorough summary once the More

by ANDREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could be of service! And thanks for the review. Much appreciated.

March 14, 2022

Dealership Rating
Employee Rating

I trust this team of mechanics for my favorite car ever - the Alltrack! Sean Thomas is a delight to work with, as is the full staff. I felt the difference in my Alltrack after her 30k service! Thank you! More

by jbkoenig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Glad that you and your Alltrack are back on the road after a successful visit! Thanks for the comments.

March 13, 2022

Dealership Rating
Employee Rating

Service dept was great. unfortunately the problem with my new ID4 persists my need to find out what to do next More

by DAVID@PITTFAMILY.COM
Recommend Dealer
Yes
Mar 14, 2022

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback on our service, but sounds like there's still issues with your ID4. Please stay in touch.

Mar 14, 2022

DAVID@PITTFAMILY.COM responded

I am in touch with my service advisor.

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