Sean Thomas | Page 12

I stopped by on a Saturday and Dan was helpful with information and scheduling me in for an appointment. Sean and the technicians got my car taken care of much faster than I expected. information and scheduling me in for an appointment. Sean and the technicians got my car taken care of much faster than I expected. More

by Brett Verified Customer Verified Customer

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Terrific service department. Appointments are easy to make and they are ready for you when you arrive. They are really clear on diagnostics and follow up extremely well. Appointments are easy to make and they are ready for you when you arrive. They are really clear on diagnostics and follow up extremely well. More

by PCANALES Verified Customer Verified Customer

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Needed warranty work on my id. 4. Sean coordinated my experience and it was very smooth and enjoyable. I was kept up to date, zero drama and drop-off / pick-up was a breeze. Thx 4. Sean coordinated my experience and it was very smooth and enjoyable. I was kept up to date, zero drama and drop-off / pick-up was a breeze. Thx Sean! More

by VW1 Verified Customer Verified Customer

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Sean was very helpful and polite. Sean answered all questions and was professional. Very good at his job. Sean answered all questions and was professional. Very good at his job. More

by ALIKHANI7 Verified Customer Verified Customer

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Excellent service department. Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 20 Marina Felix is an outstanding service rep. This time it was just a simple oil change for a 24 year old car. Dirito has taken such good care of my 2003 Jetta wagon. More

by TMULIOS Verified Customer Verified Customer

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Really easy communication, Sean did a great job of getting our cars taken care of getting our cars taken care of More

by Kb Verified Customer Verified Customer

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I do recommend Sean he did awesome, has a great attitude, very professional and very knowledgeable experience person. In my opinion he is the best at the service department. I am happy to work with attitude, very professional and very knowledgeable experience person. In my opinion he is the best at the service department. I am happy to work with him for my services. He is always with a smile on his face. He is amazing 😃 More

by BJRODRIGUEZ15 Verified Customer Verified Customer

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Very disappointing visit, I was promised the car would be ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started ready by late afternoon, but at 5pm I had still not heard from anybody, I texted my adviser Sean and after not getting a response from him I started to panic and called the service dept, the woman who answered said Sean was gone and she couldn’t help me, at that point I asked to speak with a supervisor or manager and she pretended she didn’t hear the request, instead she said she would look for the paperwork, it was now approximately 5:40pm and only 20 mins before closing time, I told her I didn’t care if the service was done or not and I would come to pick up my car before closing time as I needed it the next morning, she agreed. When I arrived the car was already outside waiting for me and the cashier had paperwork ready, she obviously knew I was very upset, I asked why nobody texted me or called me to let me know the car was ready, and her response was “Sean left early and he’s your advisor”, to which I responded “he’s not the only advisor working here, somebody else could’ve called me”. I looked at the paperwork and the service was completed around 4:15pm, way before I texted Sean or called the service dept. It was very irresponsible of Sean and the whole service dept to just assume the car wasn’t important to me, and to just figure the next day was ok for me to pick up the car. I was very very disappointed with my experience and WILL NOT bring my car for service ever again, even if that means driving further to get service. I don’t understand why another adviser couldn’t call me if my adviser had left early or wasn’t there, I hope this is not your policy because if it is you need to change it, and if it isn’t then I hope you have a talk with Sean so that he doesn’t make the same mistake again. More

by Cmejia1968 Verified Customer Verified Customer

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Took good care of me, timely and always with full communication. Very flexible in picking up, and repair was flawless. communication. Very flexible in picking up, and repair was flawless. More

by dom Verified Customer Verified Customer

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Great experience. Attention was top notch and the service was quick and on time. Always been happy with my interactions with Dirito's staff. Attention was top notch and the service was quick and on time. Always been happy with my interactions with Dirito's staff. More

by perez.minnocci.daniel Verified Customer Verified Customer

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