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Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen

Sean Thomas | Page 17

Service Manager

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
757 Reviews

Hi, I'm Sean, Service Manager @ Dirito Brothers Volkswagen. I've spent over 20 years in Volkswagen service. My goal is to make every visit easy, transparent, and stress-free. If there's ever anything I can do to improve your experience, please don't hesitate to reach out.

Industry Experience

21 yrs, 10 mos

4.9

757 Reviews

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757 Reviews of Sean Thomas

May 10, 2025

Dealership Rating
Employee Rating

Sean and all the employees at the dealership provided awesome customer service. I appreciate it. More

by scraft74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your feedback and are happy to hear you had such a positive experience with our team at Dirito Brothers Walnut Creek Volkswagen.

May 09, 2025

Dealership Rating
Employee Rating

It would have been 5 stars but you misplaced my car at pick up and it took over 20 minutes for you to find it. More

by ELAINE5
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your review and feedback. We always strive to provide our guests with a positive experience here at Dirito Brothers Walnut Creek Volkswagen. If you would like to discuss your recent visit further, please reach out to us.

May 06, 2025

Dealership Rating
Employee Rating

Good job. Team was great, customer service was awesome. Will be back for future services. More

by JOSHUAHASKINS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Our team at Dirito Brothers Walnut Creek Volkswagen is glad you had a positive experience with our customer service.

May 05, 2025

Dealership Rating
Employee Rating

My interactions with both Sean and Andres were very positive; both were professional and helpful, answering all my questions. More

by dennishabecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing the feedback and have a great day.

May 04, 2025

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Employee Rating

Thank you for your care and skill and servicing my Golf since 2013. I appreciate. More

by aliceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert, Marina Felix

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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen. We're glad we could assist with your Golf since 2013. Take care and drive safely!

May 04, 2025

Dealership Rating
Employee Rating

Told a part was ordered. 3 weeks later told it never happened. Text to service never answered. I had to go to the parts department and have it ordered even though the repair More

by JAMESKROCHKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 11, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review. I would like the opportunity to discuss your feedback regarding your order with our Parts Team and the level of communication you received. Please contact me at your convenience so that I can be of further assistance. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 04, 2025

Dealership Rating
Employee Rating

I was in and out, everything was right on time. The dealership was clean and welcoming More

by FARHADGHORBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your visit experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

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Employee Rating

Would have been a higher rating if they would have given me the online discount for the services they performed. Didn’t realize they had specials until after I paid More

by ascia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the subsequent price for the services performed on your vehicle. Please contact me at a time that is most convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 07, 2025

ascia responded

I called to speak to Kyle today and was informed he is not with the company and hasn’t been for a while. The response back from the dealer is insincere - which maddens me even more!

May 03, 2025

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Employee Rating

Great service, friendly and helpful staff. Will return in future. The space s clean and well organized. More

by wintersunnydays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about Dirito Brothers Walnut Creek Volkswagen. We appreciate your feedback and look forward to seeing you again.

May 02, 2025

Dealership Rating
Employee Rating

Sean in service was outstanding. Super communicative and helpful! My fleet vehicle needed multiple recalls completed and parts were on backorder. He stayed in touch and got the car b More

by mpanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to hear that our team was super communicative and helpful in completing multiple recalls on your fleet vehicle. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your service needs.

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